Reviews of Park Grand Kensington 4 stars
33 - 37 Hogarth Road, Kensington and Chelsea, London, SW5 0QQ, United Kingdom
#476 of 1,011 hotels in London
Guests' ChoiceReview score
Based on 8068 hotel reviews
7.9Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.9
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Facilities
7.9
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Staff
8.8
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Value for money
7.8
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Free WiFi
7.7
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Reviewed: 16 May 2024
Leslie
United States16 reviews2 helpful votes7.0“Decent but the staff really put a damper on our vacation”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The staff was unfriendly
Clean and the street the hotel on is pretty.
Stayed in May 2024
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Reviewed: 16 May 2024
Wesam
Jordan7 reviews8.0“Very good experience”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The wifi keeps disconnecting in the rooms and they only provide free water bottles on the first day snd then you get charged for them if you request .
Excellent location 2 minutes walking to tube station and near to restaurants and shops , the staff were very friendly . I will definitely come back again
Stayed in April 2024
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Reviewed: 16 May 2024
Joan
Ireland2 reviews9.0“The room was small.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
One morning we had breakfast n the hot food was cold barely lukewarm.
Stayed in May 2024
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Reviewed: 15 May 2024
Amjad
Pakistan10 reviews7.0“Overall the stay was comfortable; location was nice and staff were extremely helpful and polite.”- • Leisure trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 4 nights
- • Submitted via mobile
- Wi-fi signals were extremely poor. All the time we were using the WiFi of the nearby hotel which was free. - Housekeeping staff entered the room twice using their own keys without knocking and without checking if the guests were inside.
- Staff was extremely polite and helpful - Food in the restaurant was halal and excellent - Rooms were equipped with microwave and fridge, which was very helpful. - Several halal food restaurants were nearby at a walking distance.
Stayed in May 2024
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Reviewed: 15 May 2024
Rosemary
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The TV in the room didn't work but was sorted out.
The staff were very helpful and friendly. The dinner was very nice. My husband wasn't keen on the breakfast but mine was lovely.
Stayed in May 2024
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Reviewed: 15 May 2024
David
United Kingdom6 reviews8.0“Good value, need to come up to date on electrical charging points and modern dietary needs!”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Our room was quite small, even though we’d paid for a superior double. There are only two electrical sockets in the room and one USB charge point. This is not enough. The light switch system is confusing, with some switches doing nothing! Breakfast is very limited for vegans and vegetarians. I’m vegetarian and the only thing I could have was cereal and bread based products. I don’t eat eggs so the cooked breakfast available to me would have been baked beans, tomato and hash browns. Also there is no soya/oat etc milk readily available but it was brought to me when I asked. Service is very slow, although the staff are helpful and pleasant.
Staff were friendly, the rooms clean and it was a great price. The location was perfect for our trip to the Royal Albert Hall and the station is just at the top of the road.
Stayed in May 2024
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Reviewed: 15 May 2024
Frank
United Kingdom15 reviews9.0“Highly recommended for a London stay.”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 1 night
The bar was closed when we returned from the concert!
Very friendly staff, good location, excellent breakfast.
Stayed in May 2024
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Reviewed: 15 May 2024
Linda
Canada2 reviews1 helpful vote8.0“Loved that part of London”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 6 nights
- • Submitted via mobile
There are things that need fixing: hangers, toilet paper holder, fridge (doesn’t get very cold. Windows need cleaning.
Stayed in May 2024
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Reviewed: 14 May 2024
Wendy
United Kingdom5 reviews8.0“It was alright bit noise tho till 1.am”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The tv is out of date and not digital and needs to bigger for the room . Tv was small needs to bigger for that size room
I like the room
Stayed in May 2024
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Reviewed: 13 May 2024
Janean
United States16 reviews2 helpful votes9.0“Staff was lovely, we had a good stay.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Small rooms
Cleanliness, good location
Stayed in May 2024
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Reviewed: 13 May 2024
Angeline
Australia1 review8.0“Enjoyable!”- • Couple
- • Superior Double Room
- • Stayed 7 nights
- • Submitted via mobile
There was a bad stench as soon as you entered the corridor on level 4 and in our room 418. Very disappointing. Otherwise all was good and clean. Thank you.
Convenient location to public transport, restaurants and shops.
Stayed in May 2024
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Reviewed: 12 May 2024
Ruth
United Kingdom6 reviews8.0“Excellent value for money, great location.”- • Leisure trip
- • People with friends
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The air conditioning wasn’t switched on until we asked but it was working correctly when we returned to the room.
Location perfect for our trip, friendly staff, very clean & tidy. Rooms well thought out, great to see a close up mirror in bathroom. Great to have a dressing table with plugs and mirror with light. Very pleased with the room.
Stayed in May 2024
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Reviewed: 12 May 2024
Caroline
United Kingdom6 reviews8.0“Lovely stay for our trip to London.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
N/a
Good breakfast. Helpful reception staff. Thank you for accommodating our late check out request. This was appreciated. Good size room. Good location for our trip.
Stayed in May 2024
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Reviewed: 12 May 2024
Anand
United Kingdom10 reviews2 helpful votes9.0“It's a nice hotel in a busy suburb but away from the main street to offer a comfortable stay.”- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast could be better. It was standard basic.
Location and cleanliness. Staff including duty manager were very polite and helpful. I recall exceptionally helpful staff- Desmond , Raka and Abdul who made this stay easy and hassle free.
Stayed in April 2024
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Reviewed: 11 May 2024
Joan
Ireland2 reviews7.0Good- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Rooms a little small but ok for our 2 night stay
Convenience to earlscourt tube station which is on the picadilly line for Heathrow Airport
Stayed in May 2024
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Reviewed: 10 May 2024
Nachinga
United Kingdom10 reviews9.0“Lovely stay”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Staff too mamy staff in your face.during breakfast time
Covinient place,easy access.
Stayed in April 2024
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Reviewed: 10 May 2024
Efstratios
Greece4 reviews7.0“Nice hotel in a great location”- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
On my departure day,the hotel had a plumbing problem which was not very pleasant as I had to leave unable to wash myself. There was no info by the hotel personnel(I asked one of the cleaning ladies) and of course an excuse from the staff would be nice and acceptable. Also,the night before the tv stopped working.
Great location,nice hotel,room was spacious,clean,comfortable and with a street view.
Stayed in May 2024
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Reviewed: 7 May 2024
Marilyn
United States6 reviews1 helpful vote7.0“Convenient”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 6 nights
- • Submitted via mobile
WiFi did not work Ground floor and stairwells lost light, electricity Shower was weak and would not warm up Breakfast lacked good coffee, porridge, plain yogurt, fat free milk
Location Cleanliness So close to tube Fresh fruit in lobby 24 hours a day Kettle, microwave and fridge
Stayed in May 2024
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Reviewed: 7 May 2024
Stephen
United Kingdom1 review7.0“Good overall.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
WiFi down. TV not working. Electricity off down stairs. Dangerous in stairwells.
Quiet. Good comfy room
Stayed in May 2024
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Reviewed: 7 May 2024
Kate
Australia3 reviews8.0“Lovely stay and close in proximity to all necessary things.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 5 nights
There was a large stain above our bed on the roof and the wall, looked like food or something had splashed and was not cleaned. Made the room feel small and dirty.
the location was great, close to underground and also walking distance to the park and city. The room was small but comfortable. Bathroom facilities were lovely and I enjoyed the daily room make up.
Stayed in April 2024
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Reviewed: 7 May 2024
John
United States4 reviews8.0“We enjoyed our stay and would consider returning on our next trip to London”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 5 nights
Conveniently located
Stayed in April 2024
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Reviewed: 6 May 2024
Caroline
United Kingdom2 reviews9.0“Very enjoyable stay, convenient location close to underground and helpful, pleasant staff.”- • Leisure trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted via mobile
Helpful staff, pleasant room, comfortable temperature, large bed, overall good facilities.
Stayed in April 2024
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Reviewed: 6 May 2024
Colin
United Kingdom11 reviews7.0“Like the hotel but it needs to do much better or those stars will fall”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Power was out in the reception from first day and over the weekend. Breakfast was lukewarm on monday. Tv was replaced first night but no signal all weekend so didnt work. This has clearly changed hands and a lot of the staff had not good english, so it was a struggle sometimes to get what you wanted. Breakfast was ok but could have been better scambled eggs only for a hotel where you’re paying a decent amount for breakfast, no mushrooms, black pudding ie premier inn is better😭
Location had been to it several times in the past
Stayed in May 2024
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Reviewed: 6 May 2024
Heather
United Kingdom20 reviews1 helpful vote8.0Very good- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing everything was good
Very close to tube station Clean and comfortable
Stayed in May 2024
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