Noisy!!! Said rooms were sound proof however heard next door getting ready early in the morning. And then what sounded like housekeeping hitting every edge with the hoover in that room. Shower kept dripping in intervals throughout the early hours. All resulting in disturbed sleep.

Staff were very friendly, food tasty & good value. Hotel clean & modern

Stayed in May 2024

A charge of £15 for the use of a cot when spending £2000 on rooms and associated function room and celebration meal with family. Especially when not informed at the time of booking. Celebration food in the MusicRoom1 was a disappointment but made up by the breakfast.

The English breakfast was the highlight of our stay with fresh locally sourced produce. And the rooms are decorated to a high standard.

Stayed in May 2024

The beverage tray in the room was broken and just needed a little glue. This did not impact on the stay... this was just an observation. I believe my daughter attempted to use the room telephone which did not work. Again this did not impact on the stay.

the hotel was very good. We are excited to see the improvements that are going to be made. Maz in the bar restaurant was very welcoming and very attentive. He was efficient warm and friendly. Reception staff were helpful and accommodating. It was really helpful to be able to book the restaurant in advance and on arrival decided to change the time of our booking and Maz was very helpful. Information about the current building renovations prior to arrival was much appreciated. There was some small noises but then it subsided and did not impact on our stay. The grounds are lovely.

Stayed in May 2024

We had a tepid shower. My husband and son had the same in their room also so we know it wasn't our user error. Unfortunately we had to split our family of four up because there were no family rooms available. Very noisy doors closing in the night. Perhaps they need quiet closing mechanisms added

Comfortable rooms, nice interiors and lovely grounds

Stayed in April 2024

I specially asked for a Ground Floor Room in the new block . This was verified by you ( booking.com ) as being noted . When I arrived , I was given a room in the old , original part of the hotel . This part of the hotel needs updating and has no lift . I have stayed there before and was not comfortable . When I made enquiries about changing rooms I was finally and quite ungraciously given what I had requested . I had paid more for this reservation than before at this hotel but assumed that it was because it was Mother's Day and Cruft's Dog Show ( very close ) and that prices had been inflated accordingly . I was told that the price was for the room they were offering me in the old part of the building not the room I eventually occupied . When I asked for a refund , it was refused . Contact from the manager was promised but, to date , has not happened .

Stayed in March 2024

Room was lovely and looked out on the grounds and cherry trees which were in blossom. Room and facilities were as expected for the price and very clean. We added breakfast on arrival and it was very good and worth the money.

Stayed in April 2024

The only small issue was the hot water in the bathroom took a long time to flow through the shower / taps. There was nothing else I disliked.

Located in beautiful, peaceful location. Perfect for unwinding from a long day after exhibiting at the NEC. The room was located in an annex at the back of the main hotel. All the staff were very friendly and attentive. I would stay here again if working in the Solihull area.

Stayed in March 2024

Just let down a bit by small details like no hairdryer, damp patches behind the curtain where the plaster was falling off but the main issue was the noise - very heavy room doors that were being banged and slammed until late at night by other guests and by room maids early in the morning. Also had to ask receptiion at 12.30 midnight to ask the neighbouring guests to be quiet as they were being very thoughtless with the noise (but this was dealt with promptly by the night staff) The towel rail in the bathroom is dangerously hot and although there is a warning sign I did catch myself on it as the bathroom is tiny and difficult to avoid the rail.

Pleasantly surprised by the hotel. The room nice, bed very comfortable with nice bedding, small compact bathroom but clean and modern with nice white towels, toiletries. Nice picturesque setting and a very short taxi ride into the centre of Solihull. All the staff were very friendly and helpful and the restaurant food was good.

Stayed in March 2024

If, although dog friendly you should advise that dogs are not allowed in the restaurant It is not acceptable to be offered a coffee table and lounge chair to eat your main evening meal. You need to be transparent in your doggy welcome.

Stayed in March 2024

Drive to property, very large pot holes Which is shared with riding school consequently damage by heavy horse boxes. One just needs to drive carefully and slowly

Dinning food and area Staff very friendly and helpful Location easy to get to Solihull shopping and Knowle

Stayed in March 2024

Heating off in room which was an outside cabin separate from main building . Bacon was poor quality everything else was good

Great breakfast only fault was bacon was poor quality and over cooked

Stayed in March 2024

Had the beef ciabatta at lunch and it was very chewy and was mostly fat that wasn't very nice. The shower was a little snug due to where it was fitted on the bath.

Majority of the food was incredible and the decor was really beautiful. Staff were fantastic and the breakfast was so delicious. Also if you get the chance, order the triple cooked chips!

Stayed in March 2024

All the room doors seem to slam. The standard lamp didn't work and one of the long bulbs that runs along the mirror in the bathroom was out. It felt like the next door room could change our T.V as we would be watching something and it would just start flicking through the channels (very strange) Minor details

Really lovely stay for 2 nights during Crufts. Very comfy bed, nice bathroom, really clean and friendly staff. Had a lovely meal in the restaurant and the breakfast had a good selection and I can recommend the eggs royale. The location and surroundings is beautiful. Large patio and wooded area leading down to the water. There is a horse riding school next door and large fields

Stayed in March 2024

Information about repair works at the hotel arrived a couple of days before we had to check in and after the payment was debited. The personnel could be a bit more helpful and friendly. F&B expenses can't be charged to the room, have to pay on spot every moment ordering a drink. Breakfast on Sunday is not served before 8 am. we had to leave to the show without having breakfast, though it has been paid for.

I liked the property and quite tidy neighborhood.

Stayed in March 2024

A small thing I could have done with a bathrobe in the room, although I do usually take one and didn’t on this occasion. Also forget to put out the room service notice so the room wasn’t done and our room service tray was still in the room from the night before when we we came back in the evening, so the fault was mine but you need to remember to put out the notice. And lastly a waste bin outside the hotel as when with dogs you need somewhere to dispose the poop bag’s if there was one I certainly couldn’t find it.

Staff were excellent and efficient, room was lovely and spacious with plenty of wardrobe space especially as we took our dog with us. We had room service and ate in the restaurant and both the food and service was excellent . The photos really do not do this hotel justice it’s really lovely and welcoming and would not hesitate recommending or staying here again if in the area.

Stayed in March 2024

More shelfing in the bathroom

Breakfast very good and on the whole the room was excellent, but could have done with a few more shelves in the bathroom area for shower gels, shampoos, makeup and toothbrushes etc, to accommodate two people.

Stayed in March 2024

The room was lovely Location great for the NEC Dinner - husbands lovely, my starter was lovely Breakfast - food was nice

Stayed in March 2024

Nothing

Lovely room and treats for the dogs who could join us for dinner.

Stayed in March 2024

Overpriced in my opinion

Nice grounds Room was small but clean tidy. Nice waiting staff in restaurant

Stayed in March 2024

No flannel in bathroom

Top quality

Stayed in March 2024

Can’t charge restaurant or bar to room.

Very tranquil. Great location. Comfortable and staff great

Stayed in March 2024

I have never stayed at a Hotel where you cannot open an account against your room to charge things to your room during your stay

Great Breakfast

Stayed in February 2024

All good

Lovely hotel, great food, friendly staff

Stayed in January 2024

No gym

Peaceful

Stayed in February 2024