Breakspear Way, Hemel Hempstead, HP2 4UA, United Kingdom
#25 of 46 hotels in Hemel Hempstead
Guests' ChoiceBased on 2557 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.6
Facilities
8.4
Staff
8.7
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 27 May 2024
Jamie
United KingdomFor the price of the breakfast just felt it didn't justify the price and seemed to basic, Sausages and bacon didn't seem to be cooked well and the scrambled egg was very watery.
Rooms were clean and modern and enough space for young family. Good tv with free WiFi and shower and bath option
Stayed in May 2024
Reviewed: 23 May 2024
Rebecca
United KingdomThe cold air constantly blowing down on our heads wherever we sat was not pleasant. I realise this is the airflow system, but I had to wear a scarf and a cardigan all the time and was constantly having to move seats. As I am unwell I thought that this was originally just me being effected, but eventually all my family noticed. I don't think the staff notice it as they are dressed warmly in their uniforms and are constantly on the go. If someone could look into that, it would make a great improvement for guests. Some parts are looking a little tired and could do with refreshing - the swimming pool female changing rooms, the toilets in the bar area, and yet other areas look like they have already been updated so I presume that these will happen in time.
Our room was on the ground floor, a huge bonus as I am unwell. The restaurant and bar areas are very light and airy, we didn't feel closed in, I had to spend the whole 3 days in the hotel with family coming to visit me, so this was important. Food was available all day. A great bonus, with different family visiting at different times, it was not possible to plan meal times. The parking was available to family visiting me which was great.
Stayed in May 2024
Reviewed: 21 May 2024
Warrell
United KingdomEvening meal on Thursday was mediocre. Steak pie had very little meat content, and staff gave us a refund of 50% . Seabass was unremarkable and only adequate.
Freshly cooked, hot breakfast
Stayed in May 2024
Reviewed: 20 May 2024
Nathan
United KingdomBit stingy, like charging £7 a day for their own car park, I would understand if it was a central location but it’s not. No complimentary bottled water or biscuits in the room, only two sachets of sugar. Breakfast £18 per person, should be half that price
Nice and modern throughout and staff friendly and attentive
Stayed in May 2024
Reviewed: 20 May 2024
Vicky
United KingdomPool area was filthy Kids pizza was bought over and dropped on the table, fell off the plate and just left there
Location Nice room
Stayed in May 2024
Reviewed: 12 May 2024
Michelle
United KingdomHealth suite , swimming rooms Toilets showers etc changing rooms were very bad and need updating
Modern rooms Clean
Stayed in May 2024
Reviewed: 11 May 2024
Stephen
United KingdomDirty swimming pool ... no say in swimming pool showers ... generally run down
Food and staff
Stayed in May 2024
Reviewed: 10 May 2024
Jennifer
United KingdomLoud people in hallways
Accessible and clean
Stayed in May 2024
Reviewed: 7 May 2024
Paul
Irelandnothing
Breakfast was very good. If you left the restaurant hungry it was your own fault. Plenty of well prepared food for everyone's taste. Staff were always helpful and friendly.
Stayed in May 2024
Reviewed: 6 May 2024
Jane
United KingdomBigger beds, beds were also uncomfortable compared to other hotels like premier inn. Our room was on the lower floor, behind reception so we heard what we think was the boiler all night.
Location was perfect for us. Facilities were amazing. Staff were so friendly and couldn’t do enough. Especially the gentlemen on the front desk. Breakfast was really good quality food. They had different milk options and accommodated allergies
Stayed in May 2024
Reviewed: 5 May 2024
Charlotte
United KingdomShocked at the price of food and drink
The room was spacious, comfortable, clean. Check in and check out were smooth and quick. Staff friendly and helpful.
Stayed in April 2024
Reviewed: 5 May 2024
Johanna
United KingdomThe restaurant was lovely and outstanding customer service but the food was lacking to meet the overall feel of the hotel.
Wonderful staff, lovely location, pool was ace, loved how green it all was
Stayed in May 2024
Reviewed: 29 April 2024
Duncan
United KingdomThe Hotel will not provide me with a VAT invoice as o book through you!!!! You clearly state: Your receipt is automatically generated This is proof of your transaction - it can't be used to claim VAT. Please note, this is not an invoice A valid invoice for tax purposes can only be issued by the property
Location & facilities
Stayed in April 2024
Reviewed: 28 April 2024
Rosanna
United KingdomThe TV in the room kept losing signal frequently, which made it impossible to watch. The breakfast was extremely overpriced and of poor quality/quantity. We spent £20 for a roll with a little bit of bacon and a small piece of toast with avocado and one egg.
The bed was very comfortable with good black-out curtains. The view from our room was nice. There was a good Health Club with a good variety of amenities, including a gym.
Stayed in April 2024
Reviewed: 25 April 2024
Nicola
United KingdomWe didn't love the mattress on the double bed and suffered 'roll together' even though neither of us are large or heavy. The children hated the sofa bed, which had very prominent springs! A second duvet had been placed on top of it as padding, but that did not stay in place well with 2 wriggly youngsters on it. We were not told about the service charge in the restaurant - and then unknowingly tipped cash on top. Service was friendly, though we never got our second drinks and the latte brought was vile! (Wrong button pressed on the machine I think as it was undrinkable yet the morning coffee we served ourselves was better. ) We ended up tipping them twice and it was a lot on top of the bill!
Very friendly staff, clean room, good shower and nice toiletries - the refillable bottles were of good quality for handwash, shampoo and shower gel. The restaurant and food choices were good. The pool and leisure facilities were included and we enjoyed using them. There was plenty of parking - at a £7 charge but I didn't mind that.
Stayed in April 2024
Reviewed: 22 April 2024
Carla
United KingdomSofa beds were very uncomfortable resulting in a lack of sleep.. Food in the restaurant was poor quality and over priced.. Corn on the cob was served cold, steak was tough and chewy, fish was poor quality and batter hard. However the waitresses were helpful
Staff were friendly and helpful, particularly with accommodating travel with an infant.
Stayed in April 2024
Reviewed: 21 April 2024
Chris
United KingdomSwimming pool and hot tub not very clean
Stayed in April 2024
Reviewed: 16 April 2024
Nadine
United KingdomThe window didn’t fully close in room 70. Quite noisy. Could hear road noise and other guests. There was a coach trip of young people so a lot of running and knocking noise from the corridor.
Easy access from M1. Nice bar area with variety of seating options. Clean and tidy hotel.
Stayed in April 2024
Reviewed: 15 April 2024
Myrna
United KingdomThe pool and spa facilities were not clean need to be updated. We had to book a slot to use the pool. It was over crowded ( maybe as was Easter holiday) water in pool was murky and I wasn't comfortable swimming with my daughter.
The hotel was modern and food in bar / lounge was of a high standard. Bedrooms clean and comfortable. As we're the bathrooms. Good for a short stay or business trip. We were there for Harry Potter Studios and the staff were very friendly and engaging with my daughter. Apart from the pool a seamless stay!
Stayed in April 2024
Reviewed: 15 April 2024
Nina
United KingdomThe pull out sofa bed was really uncomfy so maybe an extra blanket to cushion it? That’s only a really minor point though - our stay was excellent
All the staff we met were super friendly. The food in the restaurant was fab - both for dinner and breakfast. The kids loved the pool.
Stayed in April 2024
Reviewed: 15 April 2024
Christopher
United KingdomFried eggs were cold that’s the only thing
The breakfast was served was fine . Good choice from healthy too full English
Stayed in April 2024
Reviewed: 14 April 2024
Will
United KingdomLike all places, separate beds for the children would be better than a sofa bed, however the sofa bed was very good.
The staff were excellent from checking in to the bar in the evening and the breakfast staff
Stayed in April 2024
Reviewed: 14 April 2024
Lawrence
United KingdomCharge for car park - although it was discounted by 50% to £7.50 - not sure if they do this all week. I visited on a Friday night.
Convenient location from the M1/M25; onsite parking; availability of rooms; free use of gym/swimming pool/steam room/sauna, comfortable bed, walk-in shower, tv/information system; full-size desk plus separate chair/easy table for working or eating.
Stayed in April 2024
Reviewed: 13 April 2024
Rosie
United KingdomTemperature in room at night was very warm, but that was a minor issue. Overall very good.
Great as expected. Food was very good, view from windows was better than expected. would visit again.
Stayed in April 2024
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