The toilet did not always flush first time and you could not use the sink because there was no plug for the sink. My wife and I have been staying at this hotel since the 80s, it has always been our first choice. However, I am not in favour of the cashless environment that you have now created. I have no problem with card payments, what I have a problem with is being told that I have no alternative. It is the Kings currency and you have no legal or moral right to stop me using it. For this reason I will consider alternative arrangements on my next visit to London.

The staff were friendly, helpful and courteous as ever. The evening meal and breakfast were very good. The hotel was as quiet as ever. A pleasant stay.

Stayed in April 2024

The room was cold, when adjusting the air con to blow warm air it wouldn't. Spoke to reception who said that all rooms were like this so gave us an oil electric heater to plug in. I said to staff that this seemed bonkers and they agreed and said they had passed it up. So bring some warm PJs and ask for a heater!!!

The staff were friendly and helpful, the room was large and clean. The bed was comfortable.

Stayed in April 2024

That you can't pay with a normal bankcard and the trainstation is a bit far

The room was nice and clean and there was a bar/restaurant 24/7

Stayed in April 2024

Park fee £7 parking should be free for customers lodging

Bedroom toilets

Stayed in April 2024

I struggled with connecting my device to the T.v. The staff were really helpful however the connection when watching something was really choppy.

The breakfast had great options. It was very considerate in its varieties for those who have allergies etc. The rooms were so spacious and staff are so kind. It's like a home away from home. I've been there twice and would go again

Stayed in March 2024

paying for the car park

the re fit was nice although some of the furnishings lacked comfort and were a little clinical

Stayed in April 2024

No fridge , no microwave

Peace even

Stayed in March 2024

Nothing

We loved are rmoom

Stayed in March 2024

Could do with more know larger

It was quite central to bexley and Bexleyheath

Stayed in April 2024

The room was a little cold due to the window being broken at high level which I had brought to the front desks attention.

The reception upon arrival was very attentive and courteous along with a pleasant smile.

Stayed in April 2024

Excellent breakfast close to train station

Stayed in March 2024

The room was hot, but the air conditioning unit was nearby and sorted out that problem very quickly, there was nothing to not like!

Check in was smooth with no issues. The bedroom was large and very clean, the beds super comfortable - everything was tastefully decorated with a modern feel. Everything was perfect.

Stayed in April 2024

We missed our first night there due to travel issues with ferry beyond our control . Unfortunately as we had paid up front we were unable to get refund on our first night even after forewarning that we were delayed. A slight disappointment.

Breakfast excellent. Furnishings all very good as well as facilities in room and communal facilities too. Very friendly staff.

Stayed in April 2024

Noisy shower and rough mattress

Rough mattress and noisy shower. Apart from that all good

Stayed in January 2024

Need to update menu in the bedrooms as it says 24 hour food on certain hot items but the kitchen closes at 10pm and only cold sandwiches are available 24 hours.

As it was my husband and I's wedding night we were given a free room upgraded and a free glass of prosecco each on arrival. The bed had heart shaped towels and heart confetti which was a beautiful surprise and really appreciated! They went to an extra effort to make our stay special. The extra wine/beer and snacks were a lovely touch too. When we ordered Starbucks coffee at the bar the following morning I ordered soya as my husband is lactose intolerant and the manager cleaned the coffee machine as there's only one. I know this is usually protocol but we've been to so many places that haven't bothered to clean their machine and it's negatively impacted my husband so it meant a lot that they cared enough to follow protocol and clean the machine - even though it took longer/more effort.

Stayed in March 2024

Nothing. Just one staff was not very friendly. :) Maybe she was not having a good day. But I'd say majority of staff were accomodating.

Hotel is very clean, welcoming and bright. It seems like a newly refurbished hotel. The staff are welcoming and friendly, the room was clean, bed was comfortable, and breakfast was good with a wide range of selection. We checked in at IHG Dartford in the past and it was a let down. I'm glad that this one was the exact opposite, would gladly check in again in the future.

Stayed in March 2024

Excellent venue for large group function Clean, comfortable and spacious rooms Pleasant decor throughout Good choice for breakfast Staff welcoming, hard working and friendly. Convenient to get to, though busy local roads. ( not hotels fault)

Stayed in February 2024

The bed was really comfortable

Stayed in January 2024

Would have been nice if there was water provided to use to make tea. Better water pressure in the shower.

Warm & clean room Tv cast worked well

Stayed in March 2024

Rooms were a bit small for families. The seating area in the rooms was the sofa bed which is offered as an extra bed for families which means no seating and table area available outside the beds in the rooms. Also not standard to warm non hotel food for guests. This is particularly difficult for families with kids who have specific diets.

Lovely bar and lounge area. Great breakfast options.

Stayed in February 2024

Food a little over priced

Lovely spacious room, very clean and comfortable. Food was good. Staff friendly and helpful. The whole hotel had a nice atmosphere and was clean throughout. Nice seating areas.

Stayed in February 2024

24/7 room service was advertised but this wasn't available and the bar was shut.

Large bed was very comfortable Clean and tidy

Stayed in February 2024

Dour member of staff on reception and miserable blond lady on breakfast duty who should have had more experience left to the younger members of staff to be pleasant, smiley and helpful. There are big problems with the unmanned, unlit car park which directly overlooks the A2. Builders van’s especially are being targeted every night. My husband was parking the car at 8pm and there was a masked guy drilling the lock out of a company van. He saw my husband, swore, jumped in a car and sped off. When mentioned to the same receptionist when checking out she was wholly unconcerned and offered no reasoning. My son who is a builder and lives locally says it is happening all the time in that car park. So beware!

Room was good and clean. Bar and restaurant facilities very good.

Stayed in February 2024

Spacious rooms,good connections to city and local towns

Stayed in February 2024