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  5. Reviews of Hotel Lily

Reviews of Hotel Lily 2 stars

23 Lillie Road, Hammersmith and Fulham, London, SW6 1UG, United Kingdom

#1004 of 1,018 hotels in London

Guests' Choice

Review score

Based on 1100 hotel reviews

4.3

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    4.9

  • Location

    7.6

  • Facilities

    4.5

  • Staff

    6.5

  • Value for money

    5.4

  • Free WiFi

    6.2

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Showing 76 – 100

  • Reviewed: 11 October 2023

    5.0
    All staff and especially Harry was a very attentive and helpful-thank you
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 21 nights
    • Submitted via mobile

    Room decor

    Clean and comfortable room, Close to attractions Good location

    Stayed in October 2023

  • Reviewed: 9 October 2023

    4.0
    Disappointing
    • Business trip
    • Group
    • Twin Room
    • Stayed 3 nights

    the toilet seat was broken there was either hot water or cold water so it was difficult to shower

    Stayed in October 2023

  • Reviewed: 8 October 2023

    3.0
    Not good and not satisfied
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms like a small box ,depressing ,the chairs cover old dirty ,the mattress old you can feel the coils of the mattress,the glasses was not noise canceling you can hear everyone out and cars .

    Nothing

    Stayed in October 2023

  • Reviewed: 8 October 2023

    3.0
    I will never come back here
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything. Its very dirty. Cant even use the kettle as its very dirty inside.

    Location. As its near to the train station.

    Stayed in October 2023

  • Reviewed: 24 September 2023

    4.0
    Disappointed, if we were ever to book in the future the room will be being checked first
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The mattress was awful like sleeping on the floor, we went down to reception and silly o’clock because of the discomfort to complain lightly, we were moved to a filthy basement room instead.

    Location was great

    Stayed in August 2023

  • Reviewed: 22 September 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    the room was dirty

    Stayed in September 2023

  • Reviewed: 18 September 2023

    5.0
    Basic 2-star, no breakfast, but good location.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Window of room didn't close - made it noisy into the small hours. Hotel is basic but OK for three nights.

    Location was good - easy walk from Earl's Court Station. Good shower.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    3.0
    Dirty and smelly. I don't recommend.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    - It was super dirty, I have around 30 bookings here, and it was the first time I had to ask to clean the room at the check-in moment. There were balls of hair on the floor and some dirt, the floor was also sticky. I arrived during the night, they said there was nobody to clean. Then the reception guy came to vacuum by himself. But it wasn't enough. I bought some wet wipes and passed all over the floor. On the other day I left the sign to clean the room, but I think they just changed the bags from the bin; - everything was old, with stains all over the wall; - the bathroom's door was loose; - the toilet was leaking when sitting on it. I deeply regretted booking, even after seeing all the bad comments. I could never imagine a hotel like that is opened.

    - Location - Staff - Comfortable bed

    Stayed in September 2023

  • Reviewed: 14 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Brick dust on floors from building work, light sockets were hanging off and an electrocution hazard.

    Location

    Stayed in September 2023

  • Reviewed: 11 September 2023

    5.0
    Hot stuff
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Could do with air conditioning in hall ways and rooms plenty of it in the lobby but wasn't enough having thr windows open for the scorcher of a weekend that was in it at 30°. Other than that no problems situated within a good location of Public Transport and stamford Bridge .

    Stayed in September 2023

  • Reviewed: 11 September 2023

    3.0
    Budget hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty tired walls doors water seals. Noisy. Very hot.

    Near the tube.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not for high maintenance types. Come for the bare essentials.

    Staff were very helpful and graced us with an extra hour to check out. Thank you.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    5.0
    No frills :D
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are very small and dated. No AC and our room looked out on the street so it was either loud traffic or boil. They ran out of fans. But at least they tried.

    Staff were great! Very fast and efficient. Great value for money and good location.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Room wasn’t very nice, toilet seat was stood up on the floor, the toilet leaked and the bathroom door bottom hinge was broken off.

    Location was good

    Stayed in August 2023

  • Reviewed: 31 August 2023

    5.0
    Slept and left. Wouldn’t want to hang around
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Strong unpleasant aroma No plug in wash hand basin Quite run down. In need of major refurbishment

    Location

    Stayed in July 2023

  • Reviewed: 30 August 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Was only provided pillow between 2 people. When I complained I was told there wasn't any pillows until my second night. Meaning I had a very uncomfortable first night's sleep as did my friend.

    Good location

    Stayed in August 2023

  • Reviewed: 29 August 2023

    4.0
    In Need of Work But OK, I guess
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds Uncomfortable Stains over Wall and Celing Bathroom Door barely shut In Need of Work

    Good Location Staff was Helpful

    Stayed in August 2023

  • Reviewed: 29 August 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was broken and flooding the bathroom floor , stains and dirt/dust everywhere. Room wasn’t properly cleaned on check in as there was still rubbish from previous guests(cardboard and paper) Window handle was broken(had to push window out with your hand and push it back in via the other window. The taps on the sink were wobbly and nearly falling off. I understand it is a two star but basic cleanliness should be upheld at least

    Convenient for the location we needed to be , beds were comfortable. Quiet room.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds weren’t real beds and shower didn’t work

    The location was good for Stamford Bridge

    Stayed in August 2023

  • Reviewed: 24 August 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very dirty

    Very dirty and the pictures in website are fake

    Stayed in August 2023

  • Reviewed: 21 August 2023

    3.0
    Poor
    • Business trip
    • People with friends
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    i send them request But They still didnt send me receipt..

    still waiting for my Invoice.

    Stayed in June 2023

  • Reviewed: 19 August 2023

    3.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The room was dirty. There seemed to be ant powder in one corner. The walls were shabby and the bathroom door was patched with parcel tape. The corridors were also very shabby (peeling paint) and poorly lit.

    The hotel was in a convenient location.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 17 nights
    • Submitted via mobile

    Overpriced for a hotel of this standard

    Only the location

    Stayed in August 2023

  • Reviewed: 18 August 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bedbugs!!!! Got bitten a hundred times in the night. Watch out

    Good location

    Stayed in July 2023

  • Reviewed: 15 August 2023

    4.0
    Cheap not for OCD people
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom needed an extreme face lift. There is ware and tare. But this was urgent need. There was a glove over smoke alarm (I highlighted this with the reception) no mattress protector on bed (I kindly had the bed with a strange stain). The fire exit door was broken, this would enable people to enter unnoticed.

    The fact it was cheap and a bed for the night

    Stayed in August 2023

Showing 76 – 100

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