Top location, more than great breakfast, beautiful room, smooth check-in and check-out, comfortable bed

Stayed in April 2024

The room was a little bland. Might be nice if some time was spent giving the interior a bit of style and character.

Value for money

Stayed in April 2024

The hotel is on a busy street with a lot of homeless/drug addicted people. I did expect a bit more luxery as its a Hyat.

The hotel team was nice. The room was big and clean.

Stayed in April 2024

👍

Stayed in April 2024

These are trifles, but given the price and general standard of the hotel, I would have expected more attention to functional details in the room and also accurate information regarding the same. There where no hooks for outerwear. No toilet brush in the bathroom, which was weird and very inconvenient... Nowhere to hang your towels in the bathroom, didn't feel very environmentally friendly to have to put the towels on the floor and have them replaced every day. The room we booked was supposed to have a sofa, but we had none (which was not a big deal but I just expect the information to be accurate in this price range). The minibar was just an empty fridge (again, OK since there was a market downstairs, but the information should be accurate). If these things were fixed/the information was updated to correct details, I would rate 8 or 9 instead of 7. I would have been happy to provide this feedback directly at check out, but the staff (early morning check out) did not interact with us in any way other than to state "check out is done" even though we were the only guests in the lobby at that time (no questions about our stay, "have a nice day" or other frills. All other staff were super friendly).

Modern and clean hotel with sleek decor. Located in a vibrant area of London just minutes from the tube, making it easy to get around. Although in a central location, the room was suuuuper quiet, we slept really well here. Our room was bigger than we expected and offered a cool view of London. The breakfast selection was good. Very friendly staff at check-in and breakfast.

Stayed in April 2024

Breakfast was good, but the waiting time to get it was a bit disappointing

Stayed in April 2024

Bed was very noisy turning from side to side made screeching noise. Breakfast area very small which meant lots of people were queuing.

Lovely clean room. Good size. Wooden floors a lot more hygienic than carpet in most hotels. Lovely decor. Bar with rooftop was great bonus.

Stayed in April 2024

We were able to leave late for a small amount of Good location , one station away from Elizabeth Line.

Stayed in February 2024

Location was great, close to tube and bus stop.

Stayed in April 2024

Room temp was very warm but managed to sort

Stayed before and love the concept. The bed was very comfortable.

Stayed in April 2024

The air conditioner is little bit noisy

Nice location and nice service for housing keeper Maria

Stayed in April 2024

The room heating control panel did work properly so the room was chilly all day and night.

The complimentary packets of crisps and hand written note as a nice surprise.

Stayed in April 2024

Super clean room, very comfortable and clean and friendly, helpful staff upon checkin

Stayed in April 2024

Beds could be a bit more comfortable.

We had a great stay in the hotel, huge room, new hotel, great view! Hotel is walking distance to Tower of London (15 min) and tube station is very close so you can reach other parts of the city quite easy.

Stayed in April 2024

The bed was firm and the duvet was thin.

Very clean ensuite and room.

Stayed in April 2024

In places room was tired paint needs a touch up

Sky bar and breakfast.

Stayed in April 2024

Partner complained of not being able to keep warm. Room temp was 26, but really didn’t feel that way. The duvet was very thin as well - would have liked something a bit thicker!

Felt smart, clean and quiet. Large room. Black out blinds were exceptional and blocked out all of the light. Bed was comfortable.

Stayed in April 2024

The staff for breakfast atleast one of them was a bit rude but regardless everything and everyone else was super nice

Same breakfast everyday, could add more options, however it does serve the important food required for a proper breakfast

Stayed in April 2024

Our room was very hot so it felt a bit stuffy.

Great location and a lovely breakfast. Staff friendly and helpful.

Stayed in April 2024

Lights for bathroom by main door.

Great view and good little gym.

Stayed in April 2024

The staff were very accommodating and responded directly to our requests. The room was clean, bright and equipped with everything we needed. We would love to come back.

Stayed in April 2024

Staff really friendly on checkin and helpful with our requests.

Stayed in April 2024

Breakfast

The bedroom

Stayed in March 2024

The room was small and stuffy. The street Outside the hotel was dirty

The hotel was great, clean and friendly staff

Stayed in April 2024