The room was baked in a strong smell of smoke and cigarettes even though there's 'no smoking' signs around the whole building. Tried to clear it but ended up having headaches during my stay. Lights were broken and very dim. Shower was very weak and seem to only have hot or cold water. Doors didn't feel secure as wasn't sure if the locks were working correctly and felt loose. Expected a decent place for a night but was below expectations and will look elsewhere.

Location is 10 minute walk from station and retail park.

Stayed in April 2024

I was given room 031 on the first floor. It needs burning everything needed replacing and cleanliness was well below the usual acceptable standard the bath was okay for a shower but not clean enough to bath in. A bottle of bleach would of gone a long way but the carpet was filthy

I stay here fairly often the location is convenient and the staff are always faultless. I'm normally satisfied with the stay

Stayed in April 2024

Shower would not come out at more than a dribble

Location

Stayed in April 2024

Hallway decor on the stairs and landings was poor and dated with very worn red carpet throughout. Even though the room had recently been refurbished, it was evident the flooring hadn’t been changed in the bathroom as this was heavily stained, the bathroom door was damaged and wouldn’t close properly and despite there being tea, coffee and milk in the room there was no kettle.

Hotel was well placed for the city centre. The reception area gave a good first impression and based on previous reviews, it was evident we were in one of the recently refurbished rooms which was fairly pleasant.

Stayed in April 2024

Bath had no plug

Bed was comfortable room was nice size and warm and cozy

Stayed in April 2024

No food available restaurant on site wouldn’t do takeaway which was strange as we saw someone come out with one 🧐. Three fellas in there and clearly didn’t want to work !

Newly decorated room clean and not to hot

Stayed in April 2024

The bathroom shower did not work. Bathroom facilities were poor.

The staff was hospitable. The bed was comfortable.

Stayed in February 2024

Black mould at the windows. Funky smells throughout the hotel.

Stayed in March 2024

Staff rude and unaccommodating, dirty room (found off bits of other people's personal belongings) throughout the hotel dirty sticky floors

Close to the city Good size room

Stayed in March 2024

Upon arrival the rooms weren't as clean as you would expect. I had to clean dried urine off the toilet seat, there was water damage under the sink that was rotting away. The sink plug was broken. The bath tub wasn't clean and there were hairs in the plug hole. Despite there being no smoking signs everywhere. Our room stank of smoke. Like a chain smoker had been in there before us. I later found tabs just outside the window. So people had definitely been smoking in there. No tea spoons on the tea/coffee tray. Milk had been put inside the kettle (I can only imagine by a previous visitor) and not cleaned out. We had extremely noisy room neighbours that I had to call the front desk twice to complain about. They kept us up on and off until 4:30am with their loud music, arguing (raised voices) and cackling laughter. Which meant myself, my dog and my friend had 3 hours sleep between us. When asking for a refund I was told that wasn't possible at all. The restaurant attached to the hotel doesn't provide breakfast to hotel guests as they're not managed by the same person. Overall extremely shocking and won't be staying again. (I should have taken photos but I was exhausted from the day and just wanted to sleep. Which I didn't get to do much of).

A friendly greeting from the reception staff. That's it.

Stayed in March 2024

If you are looking to get electrocuted whenever you switch on/off the lights and enjoy the smell of cigarettes, then stay at this place.

Stayed in February 2024

The above

Wasn't told that the hotel was used for ex prisoners drug addicts mental health issues and people that constantly begged me for money etc the staff were good but the hotel is used by local council to put up the above people whilst I appreciate everyone has issues do not appreciate being stuck in the middle of it

Stayed in December 2023

no breakfast and limited restaurant for evening meal

location

Stayed in December 2023

The bathroom was in need of an update to say the least

Nothing

Stayed in November 2023

Toilet did not flush . Mould on ceilings .

Easy check in

Stayed in October 2023

The hotel is very run down and is used to house a lot of homeless people. This wasn't a concern for me but other people may not want that from their hotel stay.

Simple booking. Basic room with TV that was sufficient for my needs.

Stayed in July 2023

Generally run down and wanting significant upgrading

Stayed in October 2023

Taps didn't work properly, decor / paintwork was very run down

Staff were lovely

Stayed in September 2023

There not a good word to say about this place apart from pulling it down

Nothing it's was a he'll hole entrance was lovely. But as u went up to ur room painters stuff all over and the room were awful tea making fine but no cups . No lift for disabled people three flights of stairs to get to room Would let my dog sleep there

Stayed in August 2023

Broken glass Window and parking been registered but still got ticket post to my place

Near train station

Stayed in July 2023

dirty, stank of smoke

staff lovely

Stayed in August 2023

Very noisy with a disco until 3am every night. Poor housekeeping. Not sure if it was blood or rust on the bathroom floor. Very shabby, dubious characters hanging around day and night.

Location

Stayed in August 2023

Nothing would not be staying there ever again . corridors smelled of wet dog .and the room was not clean all the carpets was not vacuumed. and the window had broken glass and no remote control for the TV no .Not even a full roll of toilet paper supplied .The bathroom tap was dripping .Noisy guest and general look and feel of the place was just outdated.Hazards left on stairs while the painter went off doing whatever it was an eye opener to me and didn't expect that even tho it was a budget room . i could have paid the same price and stayed in a premier inn for a better and cleaner room for the night

the Location was ideal for my purpose

Stayed in July 2023

Broken window in room No TV remote control Shower head would not stay in position, and tap controls to close to wall. Decorating taking place on main staircase area, No advance warning of that.....

Relatively easy check-in....

Stayed in July 2023