Park Hill Road, Torquay, TQ1 2DG, United Kingdom
#20 of 44 hotels in Torquay
Guests' ChoiceBased on 3818 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.4
Value for money
7.3
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Jane
United KingdomThe room was excellent , large and clean. The breakfast was very good with an excellent choice of food. Some of the staff in particular the bar staff were unhelpful and quite rude which was disappointing. The hotel itself is beautiful with stunning views.
Stayed in April 2024
Reviewed: 3 May 2024
Ben
United KingdomThe continental side of the breakfast was really nice. But the cooked breakfast buffet wasn't to mine, and my wife liking.
The staff was very friendly. Especially Richard on the breakfast staff. He was very informative and very polite. He told us about the area I great detail and where to go for days out. When looking for medicine, He also told us about a pharmacy close by. Richard was a very nice and outgoing person who was just lovely to talk to. The bar staff was friendly as well.
Stayed in May 2024
Reviewed: 2 May 2024
Neville
United KingdomBad weather
Swimming, sauna and steam rooms-
Stayed in April 2024
Reviewed: 1 May 2024
Midge
United KingdomThe outside paint work needs a little work, I know you shouldnt judge a book by its cover but first thoughts were not very good, but once inside completely changed my mind.
Loved the decor inside and all the chandeliers, staff were amazing , breakfast was outstanding, hot buffet was hot and not cold like most places, lots of variety too.
Stayed in April 2024
Reviewed: 1 May 2024
Amanda
United KingdomThe breakfast area was not catered for disabled people they had to walk down two steps
Lovely location
Stayed in April 2024
Reviewed: 1 May 2024
Paulo
United KingdomThe Hot Chocolate from the machine didn't have flavor, it was watery.
Room with a nice size, great view to the sea. Really nice breakfast, plenty to choose. staff was really nice always. beautiful hotel, really nice sizes for everything, breakfast with a view is another think.
Stayed in April 2024
Reviewed: 1 May 2024
Heather
United KingdomBalcony had bottle caps left on floor and needed a sweep bath was dirty with dryed in shower gel needed a good clean all else was good
Great room with view deluxe room and staff helpful good swim and jacuzzi enjoyed our short stay very much
Stayed in April 2024
Reviewed: 29 April 2024
David
United KingdomBathroom extremely small in room 121. Spa facilities limited with saunas located in changing areas and steam room only able to hold 4 people which meant lots of waiting.
Food ver good. Massage very good.
Stayed in April 2024
Reviewed: 29 April 2024
David
United Kingdomsame menu two nights running, room service was with tepid food
room view, restaurant and breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Michael
United KingdomNo issues.
Beautiful view from my room. Excellent dining room, great breakfast options.
Stayed in February 2024
Reviewed: 28 April 2024
Gary
United KingdomNothing
Staff were excellent, very well trained. Breakfast was amazing, fabulous choice. Room service spot on. Room with a balcony perfect.
Stayed in April 2024
Reviewed: 27 April 2024
Maggie
United KingdomFabulous room with balcony looking over the bay
Stayed in April 2024
Reviewed: 26 April 2024
David
United KingdomDid not have breakfast
Stayed in April 2024
Reviewed: 26 April 2024
Mark
United KingdomThe walk up the road from the town but would stay there again
Good quality and location nice room with a balcony and a great view and a good choice for breakfast and lots of fertility to use
Stayed in April 2024
Reviewed: 25 April 2024
Geoffrey
United KingdomHotel exterior looks a bit tired and the plumbing needs an upgrade. Shower was a bit dodgy!
Hotel with great charm and heritage, especially for Agatha Christie fans. The public areas are huge and beautifully decorated and furnished. Staff are very friendly and the location is excellent. Breakfast is very good and there's plenty of choice. There are magnificent views from the bar and restaurant. We also had wonderful views of the sea and marina from the balcony in our room. Very good value for money overall.
Stayed in April 2024
Reviewed: 25 April 2024
Heidipacey
United KingdomIt's a tired hotel that is past its prime but the views are wonderful and the location is perfect. Breakfast is very good but a complete shambles. The staff really didn't want to be spending their sunday morning there!
A bit rough around the edges but that adds to its charm. It wasn't the first time we stayed so we knew what to expect.
Stayed in April 2024
Reviewed: 25 April 2024
Gareth
United KingdomVery limited menu choices both in restaurant and bar. An a la carte menu would have been better with greater choice.
Location and bedroom
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomView
Stayed in April 2024
Reviewed: 25 April 2024
Keith
United KingdomWe liked the classic style and ambience of the hotel and surrounds. The choices at breakfast were great. Secure parking for our motorbike was a bonus.
Stayed in April 2024
Reviewed: 25 April 2024
Christopher
United KingdomLooking tired outside
Lots of character inside
Stayed in April 2024
Reviewed: 24 April 2024
Carole
United KingdomStyle of the hotel , nice sized room and balcony. Close to the seafront
Stayed in April 2024
Reviewed: 24 April 2024
Elizabeth
United KingdomThe room was unclean, sticky surfaces
Location
Stayed in April 2024
Reviewed: 23 April 2024
Blade
United KingdomLift bell very loud, felt bad using it at 2am as there is a room adjacent on the floor I was staying on.
Lovely things to look at along the corridors. Well decorated through the reception
Stayed in April 2024
Reviewed: 23 April 2024
Elizabeth
United KingdomWe found nothing to dislike here. On a busy morning, the cooked breakfast buffet was a little under pressure, but fresh supplies were still arriving around 9:30am and there was lots of choice. Anyone with mobility issues may need to be aware that there are steps to access some areas and rooms. Also, great shower over the bath. If of concern, maybe have a chat with the staff about your requirements.
An impressive hotel in a great location right by the sea, with great food. All the staff were both friendly and efficient. The room was spacious clean, quiet and comfortable. (A little dated in decor, but we weren't worried by that.) The fantastic view made it a destination in its own right.
Stayed in April 2024
Port Dickson, Malaysia
Leipzig, Germany
Bentong, Malaysia
Daugavpils, Latvia
Rosignano Solvay, Italy
Doboj, Bosnia-Herzegovina
Dubrovnik, Croatia
Ao Nang Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content