Restaurant lacked ambience.. Some food was good, other food not so good e.g. the chips were not so good. Sometimes the waiting staff were overwhelmed with the numbers, particularly at breakfast.

Spa services were excellent - both treatments that I had were excellent. Spa facilities were good. Room was comfortable and well appointed. Plenty of of easy to access parking. Great location for touring the main attractions in the Falkirk area.

Stayed in May 2024

Restaurant seemed expensive

Handy location for local places of interest Great leisure facilities Large comfortable room

Stayed in May 2024

The email from Brett asking for feedback and full of really basic grammar errors and random capitalisation! Absolutely shocking and gives a first impression that whoever wrote it (Brett) really could not care less about his customers.

Staff, food and spa great!

Stayed in May 2024

Although very nice, the rooms could do with a little modernization. The room was a little dated and had a some recent re-painting work on the ceiling (perhaps filling in a crack in the plaster) but it had been done only on the area it needed, leaving a partially painted ceiling in two different colours. Absolutely did not impact the comfort of the room which nice overall but a little more care could have been taken to present the room nicely.

The staff were very friendly and helpful. Hotel was in a good location for where we needed to be. The dressing gown, slippers and nice toiletries were great. Quite clean over all. Food in the restaurant was lovely.

Stayed in May 2024

Staff didn’t look happy apart from Megan at the reception. Food not great and quite expensive.

Spa facilities

Stayed in April 2024

The price of the breakfast was outrageous! £18 for a fairly average breakfast was almost unbelievable, and, to then make matters worse, if you wanted something like avocado on toast it was an additional £6.

The bedroom was spacious and well appointed. The bathroom was a good size. Water pressure excellent. Bath as well as shower over the bath was very welcome, although the bath is quite narrow. The towels were amazing!

Stayed in April 2024

All was satisfactory

Staff are great from check in. Breakfast staff very attentive as well. No faults.

Stayed in April 2024

I should have asked for walk in shower as unable to get in bath

Staff very friendly room clean though no outlook

Stayed in March 2024

Breakfast was poor... really probably the worst I've had in years of staying in hotels

Great room .. lovely pool and sauna

Stayed in February 2024

Breakfast helpings could have been bigger

Nice clean hotel. Friendly efficient staff. Reasonable value for money.

Stayed in April 2024

As above, the room and location of it.

Everything bar the room was as expected, the lounge was excellent, staff were impeccable and polite, gym/spa exceeded expectations. Being in room 121, was not the best, i cant comment on the rooms within the hotel but walking through a fire exit into what i can only describe as an annex with a few rooms in was not the best experience. it would not turn me away from visiting again, just hope i get a room within the "complex"

Stayed in April 2024

Thing at all. Great big rooms

The leisure facilities were stunning 🤩 . Staff were amazing shame I didn’t make breakfast but heard it was lovely. Shame came for my anniversary definitely coming back soon.

Stayed in April 2024

Rooms dated and carpet dirty

Staff and spa facilities were lovely

Stayed in March 2024

Restaurant was expensive and the wine was extortionate for what is basically pub grub

A large room with a sitting area. Fresh milk available. Comfortable bed

Stayed in April 2024

Thought the breakfast was over priced

Leisure facilities

Stayed in April 2024

Some things were a bit dated and needed repaired like the showers in the changing rooms.

Great value for money and the staff were also helpful and friendly.

Stayed in April 2024

Beds, Mattresses are way to hard

Staff are great , spa area is fantastic

Stayed in March 2024

The food. Breakfast OK. Had evening meal , it wasn't very good. 4/10

The Room New manager very nice. Good spa and pool

Stayed in April 2024

Meals were very expensive, £12 for a prawn and Cray fish cocktail, no Cray fish in it and I counted 15 prawns no cucumber or tomato just lettus The hotel caperts in corridor were worn, and furnishings felt a little tired but sturdy

Loved the big bed pool and breakfast Good tea and coffee tray Pressure in shower was brilliant Water and sparkling water station was great, though level 2 not working so used level one

Stayed in April 2024

It was lovely! Only small suggestion would be to consider having a women’s hour (or quiet hour?) in the leisure complex. It was a bit loud and overwhelming at times for a lone female traveler. However, the facilities are excellent as are the staff.

Incredibly helpful staff! There was an issue with my booking not showing on the system, but they fixed it immediately and I was given a really lovely room. Had to extend my stay due to a Ferry cancellation and this too was done with no fuss and at a good rate. Food was excellent too!

Stayed in April 2024

No safe in room, no fridge in room, 2 person tables too close in dining room, parts of hotel will need updating in the near future.

Clean, good size room, seating area in room, quiet ( 3rd floor king room) good parking area & free, swimming pool & spa area. Pleasant staff.

Stayed in April 2024

Had a constant clicking noise outside my room in corridor. When I phoned reception just past midnight they said “It will be a sensor which couldn’t do anything ” so I asked them to note on my booking. So sadly considering amount I spent on room & in the restraunt, I really did not wake up feeling refreshed. Also apron check out staff member was unaware of complaint. I did ask for manger to call me that day but no one did.

Breakfast was nice however placed at a table set up for 2 but 3 of us which they’d forgotten to set up fr 3rd person, so I did off another table. Spa facilities were Brillant & dinner was a little expensive & added service charge added.

Stayed in April 2024

It just needs updating Carpets worn and threadbare in rooms. Tea and coffee facilities not great at all for 4 star

Beautiful building Nice and clean

Stayed in April 2024

We also had an issue with payment for our meal so would recommend paying at the restaurant rather than upon checkout. Minor issues, but they did take the shine off a wee bit. Pool and Spa busy due to Valentine’s but it was just bad timing.

The food was excellent, room larger than expected and very comfortable. Immaculately clean room, staff very friendly and even though the hotel was busy, we felt looked after within the accommodation. We travelled with our dog and he was made very welcome which is great. Should we be in the area again, we would stay.

Stayed in February 2024