Mattress could have been comfier. Swimming pool not very warm and shame the jacuzzi was out of action throughout our stay - the leisure facilities were one of the reasons we booked so a bit disappointing.

Great location for visiting family. Lovely house and grounds. Cheery, helpful staff. Good breakfast with tasty bacon and sausages.

Stayed in January 2024

Small suggestion: a coat hanger close to the door can be useful, avoiding to use guardrobe for wet coat

Impressive building for breakfast/lunch. Well organized room and warm. Great SPA with pool, sauna and jacuzzi.

Stayed in December 2023

This is not really a hotel in my opinion, it is a wedding venue/function venue. Lots of groups of guests, slightly noisier than one would like especially in the evening. The staff although very polite are all very young and do not appear to be trained in hospitality which gives a bit of hap hazard feel to the stay. We ate in the bar on first night which was very expensive and basic, frozen chips, cold bacon etc, not what you expect at that cost. Dogs were allowed but my emails were ignored prior to our stay only to be hit with an extra £30 bill on arrival, but no justification for the cost... The potential for this place is huge but not somewhere I will stay again with loud wedding parties everyday..

Good spacious double room and plenty of space in the ensuite with good hot water.. very warm so much so I had to open the window! The breakfast spread is excellent and probably the best bit of the stay.. There is a small wooded walk which was handy for the dogs to have a comfort break...

Stayed in December 2023

Cold room as radiator off and didn’t realise

Lovely wedding venue Nice staff

Stayed in January 2024

Only one thing, is the bar prices for some drinks were very expensive and we fully understand the rise in prices but did slightly grate a bit as we were at a wedding in an annexe not in main house. But nothing else to complain about.

An excellent location with a stunning main house. The layout of accommodation is easy to navigate. The staff were all very helpful and polite at all times. The main house felt great walking through like a Victorian manor house. We particularly liked the cooked English breakfast, and once again the staff made it run smoothly despite the rush of guests all arriving at once so we'll done to them. We would like to go back again and use more of the facilities available to guests. Highly recommended 👍👍

Stayed in January 2024

Due to my partner having a big allergy i was told when i called up to look at the food menu online so we catered around the menu online to only be told its completely different at the hotel which was abit of a let down but still managed to caterer for her.

The franklyn room was a excellent room to stay in and the staff and food was lovely

Stayed in December 2023

room 81 so noisy right next to a exit door and all we had was the door banging so we didn’t get a good sleep

we have stayed 4 times this year as we love the location the staff the food and facilities.

Stayed in December 2023

Rooms could do with being a little bit bigger!

Superb value for money! Excellent food!

Stayed in December 2023

Hot breakfast should be self-service. There should be more supervision for food when it runs out, eg. no bread in one stay at the time we arrived for breakfast.

Excellent staff, clean hotel, comfortable room

Stayed in December 2023

Lovely staff, nice room.

Stayed in December 2023

There was no room service for the 3 nights we stayed.

Close to family we were visiting.

Stayed in December 2023

Just the pillows

Lovely location and Atmosphere

Stayed in December 2023

The room was too cold when I arrived and the window was difficult to close. The food was good, but expensive.

It was convenient, and was a nice experience. The pool was great

Stayed in December 2023

Perhaps umbrella's should be available for the guestst to use when walking to the restaurant.

The fitness centre after a day of shopping also the breakfast was very good for the price we paid.

Stayed in December 2023

Another lovely night's stay at this beautiful hotel. Myself and husband have stayed here several times over the years but this time I booked it as a surprise for our daughter and I. She loved it. We had such a good time, walked around the grounds, went swimming and enjoyed dinner and breakfast too. A great way to enjoy the start of the Christmas holidays with a relaxing night away.

Stayed in December 2023

Breakfast too expensive. Should be between 5 to 10pounds at most.

Clean, no fuse, if you can get a bargin e.g black friday deal etc.. can not be beat

Stayed in December 2023

weather

helpful staff. clean room.

Stayed in December 2023

Fire alarm went off - no staff appeared, no explanation. Hall carpets filthy.

Close to where we need to be

Stayed in December 2023

Asked for an hour earlier book in as with a wedding but couldn't confirm until actual day which was no good!

Stayed in December 2023

Long walk through rain for breakfast

Pretty decent hotel

Stayed in December 2023

There should be British ales on fraught in the bar. There is no room service so arriving after 9.30pm you just have to go hungry until breakfast.

Pleasant room, warm and convenient for dog walking. Good breakfast and helpful staff.

Stayed in December 2023

Food was a bit expensive: was good and tasty, but expensive.

Excellent rooms, cross between Hotel and Conference Venue. Lots of facilities: Gym, Pool etc.

Stayed in November 2023

Bar pricey, also please stop throwing empty bottles in the glass bin in the bar try placing them. It is very noisy and you cannot exactly relax with crashing noises every few minutes! As a result we left and went to the pub around the corner!

Quiet location, good service, nice rooms

Stayed in December 2023

Although used sat nav, ended up being told I had arrived at destination, but wasn’t near it. I was a bit worried as late at night.

The overall look - mansion. Grounds it was in. Only used it to sleep.

Stayed in November 2023

Our room had dirty walls. On the side lamps and wall were marked by liquid staines. And over the wall. Looked unclean and tatty.

The grounds were beautiful especially at night. The staff were nice. Breakfast was amazing!

Stayed in November 2023