Phoenix Way, Swansea, SA7 9EG, United Kingdom
#16 of 21 hotels in Swansea
Guests' ChoiceBased on 1962 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
7.8
Facilities
7.4
Staff
8.6
Value for money
7.3
Free WiFi
7.7
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End of dialog contentReviewed: 23 May 2024
Debbie
United KingdomNever enough tea Ron coffee available
Clean. Spacious. Location
Stayed in May 2024
Reviewed: 17 May 2024
Tracey
United KingdomNo Refund for the breakfast
Very expensive for one night and it didn’t include breakfast ! - I do feel it was extremely expensive for what it was therefore not value for money,.. stupidly I made the mistake for pay extra £12.00 for breakfast and didn’t have it as had to go to work, I did ask fo a refund and was was told no this was not possible. I would not stay there again
Stayed in May 2024
Reviewed: 16 May 2024
Tarun
United KingdomThe toilets are not ok, extractor fan is making loud noise, There cracks and leaks in the toilet walls. I noticed a dead bug on the toilet floor. The toilets needs renovation.
The location of the hotel is only ideal.
Stayed in May 2024
Reviewed: 15 May 2024
Thomas
United KingdomReally hard uncomfortable pillows, cheap thin toilet paper, no GB news channel available
Good location free parking
Stayed in May 2024
Reviewed: 9 May 2024
Helen
United KingdomWould have liked a comfy chair in the room. Breakfast on the first morning was dried up and unappetising.
Dog friendly, friendly staff, clean and convenient location.
Stayed in May 2024
Reviewed: 7 May 2024
Dylan
United KingdomNothing it was ok
It was in a good location
Stayed in May 2024
Reviewed: 30 April 2024
Neilly
United KingdomIt was cold in most rooms especially walking to our room the corridor was cold & floors very noisy when walking on
It was easy & local to find
Stayed in April 2024
Reviewed: 29 April 2024
Robert
United KingdomNo butter or marmalade for toast at breakfast. Black pudding slightly dry due to being under heat lights
Stayed in April 2024
Reviewed: 17 April 2024
Teresa
United KingdomBreakfast could be better
Dog friendly
Stayed in April 2024
Reviewed: 16 April 2024
Grant
United KingdomStandard of room too basic. Did request Superior room after offered but then no availability.
Location
Stayed in April 2024
Reviewed: 15 April 2024
Jonathan
United KingdomNothing
Good
Stayed in April 2024
Reviewed: 15 April 2024
Violet
United KingdomCostly for food,
Large room, everything you need is supplied.
Stayed in April 2024
Reviewed: 12 April 2024
Sarah
United KingdomBathroom was a bit more dated. A crack in the work surface by the sink meal at the restaurant didn’t seem as freshly cooked as the previous week.
Easy parking, food facilities on site, clean & functional
Stayed in April 2024
Reviewed: 12 April 2024
Sarah
United KingdomNot enough towels in the room for 3
Easy parking and facilities. Functional & clean
Stayed in March 2024
Reviewed: 5 April 2024
Heidi
United KingdomThe rooms are somewhat dated, the bathrooms particularly looked quite old
The lounge and restaurant areas were very nice, the staff were very friendly
Stayed in April 2024
Reviewed: 4 April 2024
Sarah
United KingdomRooms were a little dated.
Good location. Excellent breakfast.
Stayed in March 2024
Reviewed: 3 April 2024
Philip
United KingdomNo electric vehicle charging stations.
The room was well appointed and clean. Everything you needed for a comfortable stay.
Stayed in April 2024
Reviewed: 1 April 2024
Gary
United KingdomThe room could do with a referb, bathroom was very dated.
Breakfast was excellent, but no marmalade?
Stayed in March 2024
Reviewed: 30 March 2024
Steven
SpainLack of a choice of beers
Location
Stayed in March 2024
Reviewed: 29 March 2024
Shane
United KingdomWe checked in late on the Wednesday night & were told breakfast was 7.30-10.30. The next morning we arrived at breakfast at 9.20am & showed to a table. At 9.35 after only have gotten toast & some drinks all the hot food was abruptly taken away. I went to ask why & was told breakfast finishes at 9.30. There was still food there mind you that was being rushed back to the kitchen. I was the rudely told I was wrong & breakfast is over. I was yet to get my 3 year old any breakfast & wasn’t offered any solution. My daughter cried as she wanted breakfast & the staff were only concerned about wanting to blame the person who told me breakfast finishes at 10.30. Why weren’t we told at 9.20am FYI you’ve ten minutes to get your hot food as we would have rushed to sort. I appreciate this a first world probably but we won’t be staying at your hotel again.
We’ve stayed here a few times before & is a clean nice hotel in a convenient location for us.
Stayed in March 2024
Reviewed: 24 March 2024
Claire
United KingdomIn the morning I went to pull back the curtains and discovered severe black mould all around the window frame, I went and raised it with reception. They were very good and aimed to rectify the situation ASAP, we were offered another room but they found the offered room had a window leak, they cleaned our room window & a resolution was found. The windows need replacing mould and condensation, rooms could do with some TLC
The location was ideal enabling us to be able to venture out from the hotel easily to explore different areas! Staff friendly and always willing to help with anything! Food was great, our evening meal was delicious & nice to see a restaurant actually deliver proper hot food! Breakfast was tasty too and very enjoyable! Was brilliant that they also provide NHS discount to food & drinks!
Stayed in February 2024
Reviewed: 9 March 2024
Richards
United KingdomAll good
Breakfast was excellent. Helpful staff.
Stayed in February 2024
Reviewed: 6 March 2024
Jaylau90
United KingdomIf you want a peaceful sleep, I would avoid this hotel. You can literally hear every step, people walking upstairs and along the corridors. Sort out those squeaky floorboards. Not sure if the hotel is a 3 or 4 star, but I would say worthy of 3, no more. Cleanliness was okay, there were some stains on the carpet, finding out it was a dog friendly hotel once arrived, made the stain a whole lot worse as it could have easily been a stain from dog mess. We also seemed to have quite a few ladybirds in the room, even on the bed...but personally I didn't mind this. Once we put them outside, no more returned...so not sure what happened there. The bath!!! So half the water runs straight down the overflow and along the sides of the bath when attempting to run a bath...its like the tap is slightly bent on the inside part....definitely not water efficient or environment friendly. Lighting!! I don't know whose idea it was to have all lights controlled by one switch, but the lights above the bed are extremely annoying and in a bad place, ruins your eyes. Have to turn them off, and then there is no lamp or side light. Only one side of bed has a USB charging port. Lots of switches in the room that do nothing. Strange but large room.
Staff are extremely polite and helpful, I would give it a 10 if based on staff alone.
Stayed in March 2024
Reviewed: 4 March 2024
Jane
United KingdomA bit dates in places. Little things like the remote and the information sheet was not very clean. Are at the bar and found it was expensive for what you got. Bit noisy after 11pm from corridor and upstairs.
Good location. Good value for money. Room was a nice size and bed comfortable. Shower was hot and powerful.
Stayed in March 2024
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