The bathroom in the room was tiny. The sliding door was cumbersome and noisy. Would be better with a sliding frosted door. The rooms lighting was poor, which was further enhanced by lack of natural daylight. The price of cocktails was on the pricey side

The breakfast was brilliant. The choice was excellent. It was tasty, hot, and plentiful. The staff at breakfast were friendly, helpful, and super organised

Stayed in May 2024

Room was quite small for 2 people traveling with suitcases

Location and courtesy of the staff. Cleanliness of the hotel was excellent

Stayed in May 2024

The pool was not accessible on our first day

Facilities were good and staff very helpful and attentive

Stayed in May 2024

We couldn't find the garden that features on the website photos

Excellent location, plenty of choice for breakfast. We didn't use any facilities or even the bar.m so can't comment. The bed was comfy especially after long days exploring. Staff were very attentive even with the amount of guests staying

Stayed in May 2024

Found the room uncomfortable

Good location to where we needed to be

Stayed in May 2024

Coffee machines did not work at breakfast.

Good spa facilities.

Stayed in May 2024

The lady taking our room number and seating us for breakfast .was bright cheerful and friendly each morning and interested in what we were doing and always wished us a pleasant day

Stayed in May 2024

The pool water was murky and the whole area smelt mouldy. Temporary ladies changing rooms were filthy. There were lockers with doors hanging off and dirty towels and paper tissues strewn over the floor. Very disappointing in a so called 'health club / spa area'.

Friendly staff. Great location.

Stayed in May 2024

The bed was very hard and I didn't find it comfortable.

Loved the location, great facilities with a restaurant and bar on site. Stage very friendly and helpful.

Stayed in May 2024

It would have been nice to have had herbal tea bags in the room. Most hotels provide them these days.

The hotel room and bathroom were impeccably clean, meeting my expectations. Every staff member I encountered exemplified excellence in service, readily assisting and addressing any questions I had. Their consistently positive attitude truly enhanced my stay, creating a welcoming and enjoyable atmosphere. It's often said that it's the people who make the difference in a customer's experience, and I must say, the staff at this hotel exceeded my expectations in that regard. It's been quite some time since I've encountered such genuinely friendly and accommodating individuals. The overall vibe I received from the staff left me with a strong impression that the hotel fosters a culture of warmth and hospitality, further enhancing the overall guest experience.

Stayed in May 2024

The Leisure facilities seem to be undergoing a re-vamp. Half the changing rooms were sectioned off. There were no locks on the lockers, so I had to take my wallet and phone into the gym and swimming pool area. The Sauna was also out of action. Swimming pool was a decent size, but the amount of chlorine was immense! You couldn't put your head under, but then again the kids were who were taking lessons (no disruption) Gym is clearly going through an upgrade. Tired and broken machines, with patched up plaster on the wall

The room was clean and the location for me was excellent. Right next to the Tube station. The breakfast was nice and plenty to choose from, albeit very busy, but plenty of tables available and I did not have to wait

Stayed in May 2024

Small twin room with toilet inches from bed....

Lovely friendly hotel.Clean and great organised staff at breakfast.

Stayed in May 2024

The gym, cardio equipments and the floors are very dirty, they only clean the floor and the spaces you see directly. The equipments are full of dirt and not checked for ages as it is my 6th time staying in this hotel. The personal trainers hired by some members are very loud and acting as if this is a private gym and it was annoying for the other clients of the hotel to workout. One member of the gym comes and turns the ventilator on during workout although the aircon is on. The room was extremely hot in May and we had to keep the windows open all day long. The breakfast is always the same and there are no healthy options to choose from.

The location and we were upgraded to a bigger room at the 8th floor

Stayed in May 2024

Negatives: For a 4 star hotel, both the sofa in the room and the carpet could do with a deep clean. The cleaning staff were also very noisy in the corridor on the first morning. The room is very small. No space for the suitcases. Conclusion: Despite the shortcomings, I would come back again.

Positive:The close connection to the Tube station, the great breakfast selection and the friendly staff

Stayed in May 2024

N/A

how big the actual size of the hotel was and the facility swimming pool starbucks if you love coffee like i do

Stayed in May 2024

mould by the window in the bedroom to have a shower, bath wad high broken tiles as you get out of shower

clean at the restaurant OK service

Stayed in April 2024

It is absolutely absurd that you are not able to charge point IGH because it was a booking reservation. It needs to be written down that is not possible to add your member card. So bad!

Nice and Friend and friendly staff.

Stayed in May 2024

Upon arrival, the room air conditioning unit was broken, reported immediately , the room was subsequently very warm and stuffy. Whilst the client services provided a fan, they did not, as promised, update me as to when the maintenance team would come to repair it. They did not offer alternative room. They did not contact us at all to see how we were. Pillows were rock hard. Uncomfortable hot night , unable to rest adequately, ruined our London stopover.

The staff were very good. The pool and spa were a good experience

Stayed in May 2024

Slide door for bathroom so heavy

Lisa from guest services and all the other guest service staff was great 👍🏻

Stayed in April 2024

Bathroom: The silicones in the shower should be changed, because they have been black which was not really a pleasant.

Location: Perfect Stuff: No complains. Receptions open 24h Breakfast: Excellent Room: Large enough for 3 persons. All needed was in. Clean. Bathroom: Clean, all needed in.

Stayed in May 2024

Our bathroom door didn’t shut - the handle & lock were broken, which should have been rectified before allowing guests to stay. We stayed one night in there and used our bag to prevent the door from opening. We were able to move to a much nicer room the following day.

Perfect location for visiting Royal Albert Hall. Friendly staff Fabulous breakfast

Stayed in May 2024

The spa was very limited, the steam room was far too dark, pool was being used for kids swimming lessons and the changing rooms were dirty and the lockers had locks and doors missing

Rooms were basic but clean, lounge bar was nice but drinks expensive, staff were friendly and got breakfast for £12.00 which was good

Stayed in May 2024

Cold and REALLY small room and bathroom.

Nice location. Good breakfast. Comfortable bad.

Stayed in February 2024

Room size was a little small (a sliding door on the bathroom is always a sign!) but comfortable nonetheless, for a one night stay. Think you would struggle in this room that I booked (standard king) for any more than a couple of nights.

Excellent friendly check in and out, good late check out time too. Great location, a few mins walk from Kensington High Street tube.

Stayed in May 2024