No seating in reception area for a drink. All seats were taken. Only place was a sofa in the corner near the bar with no table. Uncomfortable seating in bedroom.

Breakfast excellent.

Stayed in July 2023

Possibly more staggered tomes for breakfast

Breakfast was good choice also good only drawback was a big queue one morning

Stayed in July 2023

Some of the staff were so unfriendly especially the lady in charge at breakfast (B). She never smiled or interacted. We watched her with other customers and she was rude with them too. It was 10.20am and a man wanted to use the pancake machine and she said it was too late. The last sitting was 10am so it should have been available to use to at least 10.30am. I didn't like that.

We got a lake view room with a balcony which was stunning. No complaints.

Stayed in July 2023

The dinner service was very poor. Younger staff give off the impression you were an inconvenience to them. None of them looked like they wanted to be there . Lack of leadership and direction on the floor . Waited for desert menu but was forgotten about on the first night . Desert was 35/40 minutes coming out the second night. Floor staff lacked costumer service. Sorry guys

The property was in a beautiful location. Although we had booked months in advance we still got a view of a roof and not the lake view we booked with booking .com . We stayed two nights and asked about a view for the second night . Receptionist wasn’t very solution based or costumer friendly . Told to come back tomorrow and she’ll see if she could accommodate us. It would have been nice to get a call in the morning to see if we wanted to move to a room with a view . Would have been a nice touch … but it didn’t happen . Didn’t want to chase them down .

Stayed in June 2023

Restaurant food was only average and service was similiar

Breakfast was very good, good choices and plenty to eat.

Stayed in May 2023

Room very warm

Location superb very relaxing stay

Stayed in June 2023

The fact there was no air conditioning and the small selection of food for the dinner menu. No slippers or bathrobes unfortunately

The location was beautiful

Stayed in June 2023

In the gardens, the hotel had the robotic grass cutters doing their stuff. Maybe moving forward, they could be put away during the day with kids running around as we noticed young children messing around with them, pushing them down the embankment towards the water. We also noticed on the patio a lot of receipts and paper napkins on the floor. Maybe going forward, the staff could be trained to pick up litter as they go about their work clearing tables, etc. Maybe a member of staff who can serve cocktails be at the bar at all times as there was a kerfuffle finding someone to make them, and making sure the ice buckets and drinks garnishes are topped up, tidying bar tops so senior staff doesn't have to tell staff off in front of customers.

We loved every second of our stay. It was our 11th wedding anniversary and my husbands birthday, so we decided to have a night away. On arrival, we went to book in and found that we had been upgraded to a suite, which was a wonderful surprise. Our room was amazing, large, clean and over looking the gardens and water of lough Erne. We wondered through the hotel, saying hello to the ever so polite staff, we found the bar area and decided to have a cocktail (well, it was a special occasion, lol) Bar staff were great and quickly knocked up a delicious strawberry daiquiri. One of 4 we had. We met my parents for an evening meal, we were brought to our table by a young chap who again was very polite and we were seated next to the window over looking the gardens and water. We ordered our food, and when it arrived, we definitely were not disappointed. Hot, tasty, and looked great on the plate. The waiting staff were very attentive, asking if everything was OK at the right times. After a great night's sleep in such a large comfy bed, we headed for breakfast, having a nice warm, smiling good morning from reception. We were greeted at the entrance of the restaurant and brought to our seats and told to help ourselves at the buffet breakfast. We were very pleased to see a wide range to choose from, well laid out, continuously topped up and counters wiped and most importantly very very tasty. We would like to thank all the staff for a wonderful stay.

Stayed in June 2023

Everything was absolutely amazing from start to finish. Lovely location, extremely clean, the food was first class and the staff were fantastic 😊

Stayed in May 2023

my view on car park. 3 people booked in a room but towels, toiletries, tea coffee, glasses etc prepared for 2 ppl…

lovely hotel

Stayed in May 2023

nothing

how clean the hotel was friendly staff and good location to the town

Stayed in May 2023

If at the front of the hotel, road noise can be quite bad

Brilliant location, lovely room

Stayed in April 2023

n/a

lovely scenery and excellent leisure facilities

Stayed in March 2023

i cant think of anything that could be improved

all meals were great

Stayed in April 2023

I would like to know if there were offers as we are pensioners and could go anytime many thanks

Food and stay was brilliant The staff friendly and work very hard Very relaxing There seem to be groups there that talked about an two night offer when I asked about this the receptions did not seem to know if there was an offer we would have stayed for two nights if there was an offer and availability.

Stayed in April 2023

I was disappointed the spa didn't have very much seating for when taking rests between the jacuzzi. Also the waiter in the restaurant didn't understand much English and the service was quite slow

Loved the beautiful scenery and the food was delicious

Stayed in April 2023

Lovely hotel. Fabulous location. Staff are great,

Stayed in April 2023

nothing it was all that i hoped

all very good

Stayed in April 2023

The pillows were awful- lumpy and hard… small double bed and a single bed on the side. No air conditioner so room got hot, though there was a fan in the cupboard.

Beautiful setting overlooking the water, large modern rooms and bathrooms, friendly staff. The dinner was good hearty food served fast and reasonable. Breakfast was good. Coffee maker, tea, snacks and water all good and provided in the room. Had a head and shoulder massage at the fantastic spa as it was excellent- gym and pool looked great too!

Stayed in April 2023

Nothing

The surroundings. The staff were incredible and the food and rooms were outstanding ...will Def be back.

Stayed in March 2023

No issues

Location amazing. Breakfast very good

Stayed in March 2023

Loved it all.

Location is second to none. Hotel is warm, clean and lovely friendly staff.

Stayed in March 2023

Everything

Stayed in March 2023

missing entertainment at night proper bar

location on lough

Stayed in February 2023

Porridge was bland and towel given at pool was like a tea towel

Welcoming staff, beautiful spacious modern room with comfortable bed, fluffy towels and little extras like dolce gusto coffee maker, shoe polisher, bottled water in fridge. Excellent gym and pool, jacuzzi, sauna and steam room. View and grounds outstanding.

Stayed in February 2023