The room we were allocated was not acceptable in fact quite poor. Headboard material all hanging off plus carpets had stains all over them and it was all very shabby. But when I told reception we were upgraded to a beautiful room and we were very comfortable

The breakfast was excellent and so were the staff

Stayed in April 2024

Wanted to eat in the brassiere once everyone had arrived to be told it was closed. Rooms were clean but very tired looking and could do with updating no air con in rooms and windows that didn’t open for some fresh air. Also no fan in bathroom and no plug in bath. Only one towel in room, but these were replenished once we asked at reception. some places around the hotel looking tired too. Chair arms in the brassiere dirty and could do with upholstery cleaned. Little things letting it down. Got told brassiere was open at 11am got there at 12 and told it wasn’t and to go to Hathaway pub didn’t want to as we were dressed steady for the wedding and wanted cocktails. A lovely lady did manage to get someone to make them but this took nearly 25 mins to make there were only 2 of us. Would have had a couple but didn’t have time.

Location was fab for attending a wedding nearby.staff were friendly and very helpful breakfast was extremely yummy fresh hot and plentiful. Had a cocktail’s in the brassiere just before going to the wedding which were lovely.

Stayed in April 2024

The bathroom was dated and needs refurbishing. A few signs of wear and tear in the furnishings. But these things would not put me off from returning.

The pool was fab, staff friendly and the breakfast very good. I'm a gluten free vegetarian, so not easy to accommodate, but they did. The beds were very comfy.

Stayed in April 2024

Location, bar, breakfast and comfort

Stayed in April 2024

some issues with our first room but this was resolved well, some areas a bit tired looking

comfortable bed, nice room, very helpful staff, lovely spa

Stayed in March 2024

The room 124 was very dusty all over especially behind the TV. We were a couple staying but there was only 1 bottle of water, the bathroom was noisy was almost like the toilet was on a constant flush. We waited over 30mins to have wine glasses sent to the room to wich wasn’t very clean. Couldn’t get TV to work for ages kept saying no signal eventually it worked. Bar prices for single vodka and coke were ridiculous.

Comfortable and spacious room. Breakfast was absolutely spot on and all presented nicely staff very friendly and always happy to help.

Stayed in March 2024

Wifi

Stayed in March 2024

Swimming pool was not quite warm enough. Breakfast felt a little cramp - not enough space for everyone. Prices were a little high for food in the evening.

Location was great. Half an hour from Cadbury World and 15 minutes from Drayton Manor. Hotel fulfilled request of decorating room for a birthday celebration.

Stayed in March 2024

Expected a bit more for the money, having stayed in similarly marketed spa hotels at the same price point which were much better. The place was a little bit shabby, mismatched furniture in breakfast room etc, pub was cold, and the food was pricey for what it was. Very surprised at how the brasserie looked after seeing the prices on that menu… Only one bath towel and bath mat in the bathroom, no hand or second bath towel so had to go and get them. No fresh orange juice at breakfast it was orange squash and cheap apple juice. WiFi kept dropping in and out and there wasn’t much signal for mobile data when the WiFi was being dodgy

Location was close to NEC and the staff were all friendly. Bed was comfy, shower was nice and hot etc

Stayed in March 2024

Very Tired room, needs updating Expensive for the type of room that is was, double room

The room was clean and tidy

Stayed in March 2024

Can’t understand the £100 difference in price for the same room I stayed in 2 months earlier. The room wasn’t worth the hike in price but the hotel is central and convenient.

Made to feel very welcome with my beloved Whippets for our day at Crufts. Staff all welcoming and the room was comfortable. Would definitely return.

Stayed in March 2024

Decor a little tired especially in bathroom. Shame about sticky tape on dining room carpet.

Large room. Good facilities . Comfortable. I found the breakfast choices limited as they were either fried or sugary but a staff member helpfully found some more healthy options for me. Nice quiet location.

Stayed in March 2024

I had asked before hand if they offered Gluten free options, breakfast was good, but the evening meal was a choice of curry or a burger without the bun. It was supposed to be dog friendly and I booked because the pictures showed lovely green areas. That's a shut off golf course, all we had was the car park to walk the dog unless you went off the hotel grounds, very disappointing. Also the dogs were not allowed anywhere in the hotel apart from to and from the rooms and couldn't be left alone in the room. The spa facilities were good but because we could leave our dog only my daughter got to go for a swim. I wouldn't recommend it as dog friendly. For the price the room was quite basic, nothing extra for the price we paid. A bottle of water would have been nice. Just very basic coffee and tea facilities and bathroom supplies. You were paying extra for facilities you couldn't use if you had a dog with you.

The staff were very helpful & friendly. It was clean throughout

Stayed in March 2024

Breakfast service was awful, the hot food wasn’t replenished quick enough, so if you had 3 items on your plate you were told 15 mins for the items you hadn’t got, no mushrooms, no eggs, no beans so the items already picked were cold when getting what you were waiting for. Coffee and tea machines weren’t working properly. Not enough staff to cope with the amount of people.

Nice place. Friendly Staff. Nice rooms. Lovely buffet food at our function and plenty of variety, hot and cold very nice. Efficient staff looking after everyone. Lovely variety for breakfast.

Stayed in March 2024

The breakfast was a buffet type arrangement and was not worth the extra the hotel were charging, there was not difference to breakfast you could buy locally (in Kingsbury or Tamworth) and it was not cooked to order- so was cold etc. Food in general was not as good as it could have been- the hotel has local competition from local pubs that have really good food (Kingsbury, Tamworth and the Swan at Neither whitaker). I have a pasta and Chicken dish; it lacked flavour although being advertised as spicy and the chicken seemed to be quite rubbery. The bar was also overcrowded as it seemed the only place to get food (unless dingin in the more formal annexe- which again didn't seem value for money. The alternative bar closed quite early meaning the curtailment of what was supposed to be a romantic evening early, which if this had been known we may have picked an alternative venue. The Spa and pool is quite small and was overcrowded and places like the Sauna and Steam room where full of young children and parents because of this. This wasn't really as relaxing as it could, again at the price point, the hotel seemed not live up to expectations.

The Deluxe room was comfortable but this comes as an extra charge but I cannot say that there was anything more than what you would expect as standard in the Deluxe room. The addition for the cost seemed to be for Air Con which is standard in most other hotels.

Stayed in February 2024

Poor tv service , internet failed

Stayed in March 2024

Enjoyed our stay

Stayed in March 2024

Room claeanilness poor, place nears a refurbishment palce looks very tied and for the price it expensive

Spa Facilities were OK , Breakfast acceptable but not value for money

Stayed in February 2024

Ate in the on-site pub, which we waited for food for a long time after they got our order wrong. Also tried to call the hotel up prior to our stay to find out about pool times, and couldn’t get through to anyone so ended up arriving with no time to enjoy the pool.

Good location, and the bed was very comfortable!

Stayed in February 2024

Public Areas were very cold . Bar area in particular most people had their coats on. More bar staff needed too

Great location and friendly staff

Stayed in January 2024

Rasul Spa used to be a little hotter I think.... Still great value though!!

Great value for money. Good facilities and staff are excellent if you have any issues.

Stayed in February 2024

We paid £220 on New Year’s Eve, the tv had such basic channels and for that amount of money I would’ve liked to be able to of watched maybe Netflix or even YouTube etc..the bathroom wasn’t great and overall it felt quite outdated.

Room was spacious and clean.

Stayed in January 2024

Needs some refurbishment and tidying around the edges.

Staff friendly and helpful, facilities all good. Food all fine.

Stayed in February 2024

The breakfast didn’t have enough variety for me

Good environment and nice atmosphere

Stayed in January 2024