South Shore Road, Gateshead Quays, Newcastle upon Tyne, NE8 3AE, United Kingdom
#34 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3322 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.0
Staff
8.6
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 11 May 2024
Raymond
United KingdomBar closed at 11pm and no vending machine for alcohol.
Large room
Stayed in May 2024
Reviewed: 10 May 2024
Allan
United KingdomThe shower. Not made for big people and it’s fixed to wall so you can’t move it.
The bed was so comfy
Stayed in May 2024
Reviewed: 9 May 2024
Sonia
United KingdomBreakfast was expensive
Clean, good facilities, location
Stayed in April 2024
Reviewed: 8 May 2024
Sue
United KingdomHaving to pay for parking
Location and value for money
Stayed in May 2024
Reviewed: 8 May 2024
Adam
United KingdomThere was a lack of street lighting on the way back to hotel
Easy to get to. Parking was good. Easy walk into quayside and 5min taxi to city centre. Ideal for what we needed it for. 👌🏻
Stayed in May 2024
Reviewed: 8 May 2024
Timothy
United KingdomThe room was too hot and the heating controls were not clear enough. Overall the bedding was probably contributing to this feeling too. Outside space was a bit run down
The location and the accessibility of the hotel was good if you don't mind walking a bit. Friendly and easy check in. Clean and tidy and quite modern.
Stayed in May 2024
Reviewed: 7 May 2024
Louise
United KingdomThe hotel door did not lock i reported this but it was not fixed
The stay was nice lovely view and king size bed
Stayed in April 2024
Reviewed: 6 May 2024
Dan
United KingdomThe curtains had little holes in as if moths had been eating it. Room was far too hot and couldn't get air conditioning to work properly. Bathroom was very small and could do with a lick of paint.
Comfortable bed which was a good size, good tv. Plugs were located well around the room. Hairdryer was a good powerful one. Tv was a good size it was ashame it only had free view.
Stayed in May 2024
Reviewed: 6 May 2024
Nigel
United KingdomUnder cooked vegan sausages
Location
Stayed in May 2024
Reviewed: 5 May 2024
Samantha
United KingdomRoom bathrooms in need of updating but we’re clean
The team at the hotel were extremely helpful and always willing to go extra to help
Stayed in May 2024
Reviewed: 5 May 2024
Robert
United KingdomRoom was a bit tired, although it was very clean and perfect for an overnight stay. Prices in the bar seemed excessive.
Close to Newcastle with good access, but away from the busiest and noisy area. Good size room with view of the river. Staff friendly and efficient.
Stayed in May 2024
Reviewed: 5 May 2024
Tim
United KingdomNot applicable,
The staff were very helpful and the rooms were of an excellent standard. Good value for money.
Stayed in February 2024
Reviewed: 5 May 2024
Janette
United KingdomIt was a bit basic, but suited what we needed it for on this occasion
Location, lovely to be on the river
Stayed in May 2024
Reviewed: 4 May 2024
Harjeet
IndiaLocated bit far from city centre
Staff is very friendly. Hotel is clean
Stayed in May 2024
Reviewed: 1 May 2024
Gaynor
United KingdomThe coffee machine in the dining room, few issues each morning
Good location near the Glass House. Clean and comfortable beds
Stayed in May 2024
Reviewed: 30 April 2024
Steven
United KingdomN/a
Price was ok, good location friendly staff
Stayed in April 2024
Reviewed: 29 April 2024
Gillian
United KingdomLiked everything
Friendly staff Close to Newcastle Clean and comfortable rooms Great breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Derek
United KingdomLocation, Parking
Stayed in April 2024
Reviewed: 28 April 2024
Snw
United KingdomNothing really
Good room with comfortable bed and reasonable bathroom in brilliant location looking out over the River Tyne. Easy access to the Sage and the city centre just over the pedestrian bridge. Good parking.
Stayed in April 2024
Reviewed: 27 April 2024
Michelle
United KingdomBathroom would benefit from an upgrade.
Location, parking and staff. Room was comfortable and had a great view.
Stayed in April 2024
Reviewed: 26 April 2024
James
United KingdomEverything
Breakfast was brilliant
Stayed in April 2024
Reviewed: 26 April 2024
Helen
United KingdomComfortable beds, clean room, perfect location for the city centre and attractions, reasonable price.
Stayed in March 2024
Reviewed: 26 April 2024
Elizabeth
United KingdomClean, welcoming, comfortable and great location for an evening at the Glasshouse.
Stayed in April 2024
Reviewed: 25 April 2024
Aaron
United KingdomNo complaints
Nice facilities. Quick walk into town
Stayed in April 2024
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