South Shore Road, Gateshead Quays, Newcastle upon Tyne, NE8 3AE, United Kingdom
#32 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3255 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.6
Facilities
8.0
Staff
8.6
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 27 April 2024
Michelle
United KingdomBathroom would benefit from an upgrade.
Location, parking and staff. Room was comfortable and had a great view.
Stayed in April 2024
Reviewed: 26 April 2024
James
United KingdomEverything
Breakfast was brilliant
Stayed in April 2024
Reviewed: 26 April 2024
Helen
United KingdomComfortable beds, clean room, perfect location for the city centre and attractions, reasonable price.
Stayed in March 2024
Reviewed: 26 April 2024
Elizabeth
United KingdomClean, welcoming, comfortable and great location for an evening at the Glasshouse.
Stayed in April 2024
Reviewed: 25 April 2024
Aaron
United KingdomNo complaints
Nice facilities. Quick walk into town
Stayed in April 2024
Reviewed: 25 April 2024
Roger
United KingdomBig Guy at reception had a bad cough which he failed to cover when he was dealing with us very off putting 😕
Location was main driver for choice of hotel , short walk from Newcastle quayside
Stayed in February 2024
Reviewed: 25 April 2024
Liesa
United KingdomRoom was very basic but fine.
Stayed in April 2024
Reviewed: 22 April 2024
Kay
United KingdomThe vent in the window was broken and the room was quite cold as it was very windy. Even with the heating on
Great location friendly staff
Stayed in March 2024
Reviewed: 22 April 2024
Elsa
United KingdomEnjoyed our stay, nothing negative to report
Location and parking were perfect. Staff extremely helpful and friendly
Stayed in March 2024
Reviewed: 22 April 2024
Hazel
United KingdomNo pillow choice only hard pillows. Breakfast was expensive compared to other hotels we have used and lacking in vegetables.
Location was convenient for our needs.
Stayed in April 2024
Reviewed: 21 April 2024
Philip
United KingdomUnclear on parking, parked in what appeared to be the hotel car park which should have been £8 for 24 hours, but ended paying £33.
Nice clean hotel in a great location
Stayed in April 2024
Reviewed: 21 April 2024
Mathew
United KingdomThe shock of paying for parking before booking I wasn't aware of having to pay for parking
The location was nice and the hotel was up to date. The staff were friendly
Stayed in April 2024
Reviewed: 21 April 2024
Ray
United KingdomNice hotel, good staff!!! The Lady on the front desk I met the first day (unfortunately didn't get her name) I felt she didn't radiate that welcoming appeal for a guest, she was just so bland, I was literally trying to get out information about breakfast and extras from her, she was just so laid back and couldn't give out those information freely... I think she needs some training on being a receptionist and how to receive clients... she does need some work Location, is okay, but not so great.
Nice hotel. Very neat. Close to city centre but not in the city centre..
Stayed in April 2024
Reviewed: 20 April 2024
Lewis
United KingdomN/A
The location of the hotel
Stayed in April 2024
Reviewed: 18 April 2024
Peter
United KingdomQuality of toilet paper
Extremely friendly and helpful staff
Stayed in April 2024
Reviewed: 18 April 2024
Sinclair
United KingdomIt was further than I thought it is over the bridge, then a 10 min walk up, it was also card only which I found strange? Most hotels do cash and card but they were strictly card only even for juice.
The rooms were nice and super comforable, got everything I needed, but it is an expensive hotel i got on a deal, so I felt lucky but they should do what travel lodge do, have mini coffee machines in the room instead of cheap coffee sachets.
Stayed in April 2024
Reviewed: 17 April 2024
Colmaz
United KingdomGreat location to the city, river & The Glasshouse
Stayed in April 2024
Reviewed: 17 April 2024
Hiroaki
BelgiumShower is not good, flow is less.
Stayed in April 2024
Reviewed: 15 April 2024
Lisa
United KingdomBeen nicer if there had been a shop or pub closer by
The room was clean, nice and big the beds were very comfortable with a good selection of pilows and the staff were very welcoming.
Stayed in March 2024
Reviewed: 15 April 2024
Becky
United KingdomHotel parking is pretty limited, but the hotel had printed maps to show you how to find an alternative car park nearby.
Good location, polite staff. We had a great view of the river from our room.
Stayed in April 2024
Reviewed: 14 April 2024
Pagen
United KingdomNo fridge in room, not enough plug sockets next to bed, room too hot - air con was very outdated.
Location, friendly staff, very comfortable bed
Stayed in April 2024
Reviewed: 14 April 2024
Roy
United KingdomClean
Stayed in April 2024
Reviewed: 14 April 2024
Alasdair
United Kingdomdidn't use facilities location, check-in/out were good not exceptional but value for money - would stay again
Stayed in April 2024
Reviewed: 13 April 2024
Shaun
United KingdomParking facilities
It was in a great location,the room and bathroom were nice and clean, fresh towels comfy beds, free use of kettle hairdrier etc,nice and helpful staff
Stayed in April 2024
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