South Shore Road, Gateshead Quays, Newcastle upon Tyne, NE8 3AE, United Kingdom
#34 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3421 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.6
Facilities
8.0
Staff
8.6
Value for money
8.2
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 March 2024
Graham
United KingdomWe couldn't park on site.
Stayed in March 2024
Reviewed: 9 March 2024
Neri
United Kingdomroom window facing other rooms/windows
good breakfast, with fresh pastries. easy to get by car, avoid ing city centre, but close enough to walk
Stayed in March 2024
Reviewed: 9 March 2024
Alana
United KingdomAir conditioner/heating wasn't working properly even though it had easy instructions to follow. And it was quite noisy from other guests plus a taxi beeping outside early in the morning but there's not much you can do about that.
Clean and basic. Location just over the tyne in gateshead, so perfect for visiting newcastle. Bar/resturant area. And staff were very helpful anf friendly.
Stayed in March 2024
Reviewed: 9 March 2024
Georgia
United KingdomMost staff were fabulous, however one member of security team was disconcerting and made some odd comments.
Check in and out processes were fast and efficient, the room was spotless and the view stunning.
Stayed in February 2024
Reviewed: 9 March 2024
Steven
United KingdomParking limited
Stayed in March 2024
Reviewed: 9 March 2024
Mavis
United KingdomLocation
Stayed in March 2024
Reviewed: 8 March 2024
Scott
United KingdomParking is tight
Great location
Stayed in December 2023
Reviewed: 7 March 2024
Stephen
United KingdomIt says city view but our window faced onto a busy office so zero view
It’s fairly peaceful and in a good location
Stayed in March 2024
Reviewed: 4 March 2024
Michael
United KingdomFriendly staff
Stayed in March 2024
Reviewed: 4 March 2024
Yasmin
United KingdomVery loud, next door were slamming their doors until 2am both nights. Doors were heavy. Wasn’t notified about 8am Monday Morning fire alarm. Parking was expensive £8.50 per night. £15 for breakfast, unsure of plant based options so didn’t have breakfast.
Location very good, room had everything we needed. Lovely smell upon arrival. Spacious room. Hair dryer in the room.
Stayed in March 2024
Reviewed: 4 March 2024
Sally
United KingdomQuite pricey, breakfast extra. Parking!
Easy to find, staff very helpful, location brilliant.
Stayed in March 2024
Reviewed: 4 March 2024
Mark
United KingdomStaff not particularly helpful or friendly, no room service available from 9:30pm on a Saturday night…! Poor considering the cost of the room.
Great location.
Stayed in March 2024
Reviewed: 3 March 2024
Anna
United KingdomBit expensive restaurant and food not necessary good. Breakfast too expensive
Location on the hotel is great. Just on the Quayside and most attractions were near the hotel. Famous Millennium bridge was visible from hotel and my room. Walking distance to town centre. nice view of River side.
Stayed in March 2024
Reviewed: 3 March 2024
James
United KingdomBathroom could have done with a revamp and clearer parking would have been useful as didn’t realise I hadn’t parked in hotels car park, but the car park next door.
Had everything you needed, great location and friendly staff.
Stayed in March 2024
Reviewed: 1 March 2024
Mary
IrelandNo shops near it
It was on the river beautiful views and close to everything
Stayed in February 2024
Reviewed: 28 February 2024
Anonymous
United KingdomCost us £20 in taxi fares as we thought we'd booked the hotel near the arena. Turned out that this happens to many guests of this hotel and its a good half hour walk which we found OK to and from the arena but still taxied with our luggage to and from the station.
Loved the location but we had thought we had booked for the Leonardo hotel nearer the arena. We were told on arrival that this happens all the time... not very good really. Great location for Quayside but half hour walk to Arena. Great weather for a walk but would have been awful in the rain. Loved out stay and will definitely be back for a night out on the Toon!!
Stayed in February 2024
Reviewed: 27 February 2024
Kenzey
United KingdomThe room was slightly tired but the beds and TV were fine.
The staff were lovely and the room was well appointed.
Stayed in February 2024
Reviewed: 27 February 2024
Pat
United KingdomWe had a lovely spacious room that looked onto the river. Bed was very comfortable.
Stayed in February 2024
Reviewed: 26 February 2024
Karen
United KingdomNothing
Nice size, warm comfortable room, large bed. good location, just an easy walk across the Millenium Bridge to Newcastle quayside.
Stayed in February 2024
Reviewed: 26 February 2024
Gierer
United KingdomThe walk to city center
The view
Stayed in February 2024
Reviewed: 26 February 2024
Kaleem
Saudi Arabiacar park full
Stayed in February 2024
Reviewed: 26 February 2024
Glen
United KingdomThe shower was awful.
Great price
Stayed in February 2024
Reviewed: 26 February 2024
Andrew
United KingdomClean Room comfortable great views Staff friendly
Stayed in February 2024
Reviewed: 26 February 2024
Christine
United KingdomThere was nothing we didn't like
It was clean and comfortable
Stayed in February 2024
Reviewed: 25 February 2024
Lillie
United KingdomThere was no plug sockets near the bed which was kinda annoying & our air con didn’t properly work but other than that it was great.
It was clean and comfortable and not far from the places we wanted to visit.
Stayed in February 2024
Trebesing, Austria
Saint-Lary-Soulan, France
Rovinj, Croatia
Lublin, Poland
Zagreb, Croatia
Pauanui, New Zealand
Drios, Greece
Vavuniya, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content