We were not informed at check in that you should request a daily clean. Despite putting the “please clean this room” sign on the door our room was not serviced. The management were apologetic. We had an issue with the bathroom and basin, again the desk were helpful. There was a lack of hot water in the bath for some reason. The management were good in listening to our problems

Location as expected

Stayed in March 2024

Bar out of lots of drinks. Restaurant closed early

Beds comfortable, friendly housekeeping

Stayed in March 2024

Decor was very tired and rooms in desperate need of an upgrade and modernisation. Rooms were noisy with poor sound insulation.

Well located for my purposes and the staff on one of the nights stayed were very helpful

Stayed in March 2024

The outside of the hotel could use some refurb. It's never going to be an attractive building but some maintenance would help.

This hotel was modern and clean (inside). Breakfast was good. Staff were friendly.

Stayed in March 2024

Room needed an update. Walls needed repainting - big black marks and woodwork needed washed/ repainting. Lampshades were stained. Bathroom door hanging on by one hinge as the other was completely rusted and had come away from the door frame. Unable to close this door fully

Very comfortable beds.

Stayed in March 2024

Shower tap needs maintenance bathroom needs update. No PROPER beer in bar !

value for money

Stayed in February 2024

One side of the bed, the mattress had a dip so was not really comfortable. The hotel has a very specific smell. Not sure if everyone likes that.

The room is a good size and very welcoming. Clean and neat as we entered the room. We didn't eat breakfast or dinner so can't say anything about that.

Stayed in February 2024

The shower was very difficult to handle

Enough choice at breakfast. Sometimes the tables were sticky after cleaning

Stayed in February 2024

Staff were considerate and friendly Hotel was OK....... nothing wrong..... nothing special

Stayed in February 2024

The staff were really friendly and helpful.

Stayed in February 2024

Outside round at the smoking area, was disgusting, full of empty beer cans, cigarette ends, and other rubbish. Even the entrance into hotel was full of cigarette ends, badly needing a clean up. Been going to this hotel for years and have never seen such a mess like this before. But have to say inside hotel was spotless.

Always stay here as very handy for visiting family

Stayed in February 2024

Nothing time there was good

Comfortable bed staff were very helpful

Stayed in January 2024

All slightly run down. Needing a “refresh”

Great location for where I needed to be

Stayed in February 2024

Wi fi keeps going off. The safe deposit box is at floor level so very difficult to access.

The bed comfortable

Stayed in February 2024

Our room was beside the lift machinery room and it disturbed us all night. The outside of the hotel looks a bit tatty.

Location was good for what I wanted. Didn't use the bar or restaurant, but it looked nice.

Stayed in February 2024

Strange off-putting odor throughout the hotel, particularly in Reception and in the main staircase. The odor was so bad in our room we asked for an alternative and were swiftly accommodated. The alternative room also had a faint odor but was more tolerable. The shower was cold and the hotel seemed rundown.

The bed was comfortable

Stayed in February 2024

In need of a refurbishment, looking tired and dated. Menu is limited

Convenient for gartnavel hospital and hyndland train station.

Stayed in February 2024

After a long,long day of ct,mri,dental,bloods and overloading of information, the fire alarms which we were unaware whether they were actually fires or a test had my already nervous system going into overdrive not once but several times,there was no call out to say this is a test or to encourage people to vacate

The location was excellent for our appointment at the beatson

Stayed in February 2024

We used tea bags on arrival never replaced, as well as milk in room.the receptionist couldnt find our booking .felt he looked for a vacant room .after i showed our ref number. Struggled with getting into room as key fob didnt work .all in all not as well as it could have been

The bed was comfy and had a good nights sleep

Stayed in February 2024

The only minor thing was the sink on the bathroom, unfortunately it didn't drain very well and would continuously fill up, requiring aid to unblock it from us.

The room was spacious, clean and comfortable. The staff were very friendly and took an interest in our son!

Stayed in January 2024

Rooms are tired.

Location & price

Stayed in January 2024

Rooms are a bit tired looking & very creaky floorboards.

Location & price.

Stayed in February 2024

Old facilities and far from the centre of Glasgow. No constant water from shower and electricity supply, having trouble when using hair dryer.

Good service.

Stayed in February 2024

Location was excellent

Stayed in February 2024

The floor in he room we had squeaked every time you walked across the floor

Easy to get to

Stayed in January 2024