15-17 Duke Street Liverpool City Centre, Liverpool, L1 5AP, United Kingdom
#16 of 103 hotels in Liverpool
Guests' ChoiceBased on 2704 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.7
Facilities
8.7
Staff
9.7
Value for money
9.1
Free WiFi
8.9
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End of dialog contentReviewed: 30 April 2024
Christopher
United KingdomEverything was great and the reception very kind and made us feel comfortable.
Stayed in March 2024
Reviewed: 30 April 2024
Jade
United Kingdomthe bathroom was slightly small but still comfortably functional
the location was ideal, in walking distance of everything we wanted. the staff were exceptionally friendly and helpful, room was comfortable especially the bed.
Stayed in April 2024
Reviewed: 29 April 2024
Frances
IrelandNothing to not like about this hotel.
The location of this hotel was absolutely superb. Just a min walk from Liverpool one and the bus station. The staff were extremely helpful,they couldn't do enough for their guests. I booked a cosy double room which was a bit tight but we had every facility we needed in our room. We travel to Liverpool reguarly and this hotel has been a wonderful find. I would highly recommend the hotel to anyone looking for a place to stay in Liverpool. Thank you Lock & Key.
Stayed in April 2024
Reviewed: 29 April 2024
Lorraine
United KingdomNothing
Location
Stayed in April 2024
Reviewed: 28 April 2024
Madeeha
United KingdomIt was spotless clean and very aesthetically pleasing.
Stayed in April 2024
Reviewed: 28 April 2024
Nthe7th
United KingdomThis was a fantastic location. All the staff were very kind, going out of their way to hel with instructions and stuff. The room was large and had all the important amenities.
Stayed in April 2024
Reviewed: 28 April 2024
Dianne
United StatesWelcoming, friendly staff and great location for this family-owned vintage hotel. Fun cafe/bar on site. Good a la carte breakfast options. Liked the cozy guest lobby and appreciated assistance with carrying our luggage up/down stairs. Walk or taxi to restaurants, shopping, waterfront, cathedral and more.
Stayed in April 2024
Reviewed: 27 April 2024
Sj
United KingdomThe bed was a TEENY bit soft for my personal preference.
Every staff member we encountered from a late check in after 10pm to breakfast and check out was helpful and friendly. Great training and recruitment! The hotel was clean and very warm, facilities were good and the central location made it very accessible. Over all a fabulous stay. I couldn't recommend it more!
Stayed in March 2024
Reviewed: 27 April 2024
Emily
IrelandLocation was brilliant. Nice room and comfortable beds.
Stayed in April 2024
Reviewed: 26 April 2024
Richard
United KingdomNothing!
Great location just a few minutes walk from shops, attractions and restaurants but down a quiet side street
Stayed in April 2024
Reviewed: 26 April 2024
Jane
United StatesWe had trouble adjusting both rain shower and handheld. The rain shower, even when barely on, spilled water all over the floor. Same true of hand held. We cleaned it up, but nig mess. Room is small and the window is pretty covered. Don't get much light. Coffee pot won't fit in sink, so can only fill half full without spilling.
Location, good bed, breakfast available on site, staff9
Stayed in April 2024
Reviewed: 25 April 2024
Naomi
United KingdomThere was some sort of ventilator unit in the room that was quite noisy. As it is catering to twin or double occupancy the super king wasn’t as comfortable as a standard bed - the gap and dips in each twin were noticeable
Great location and definitely decorated in line with the boutique vibe. Staff were really welcoming.
Stayed in April 2024
Reviewed: 25 April 2024
Suzanne
United KingdomBit of a wait for breakfast but worth it. Very tasty and good quality.
Excellent location. Friendly staff. Great value.
Stayed in March 2024
Reviewed: 25 April 2024
Amanda
United KingdomGreat shower but a small side panel - looks great but not practical as a lot of water on the tiles. I will still go back again though!
Great breakfast and location to access the city.
Stayed in April 2024
Reviewed: 25 April 2024
Naomi
United KingdomThe location and room were lovely. The receptionist, Meg is a little gem. The bed is too singles together which isnt the comfiest in general, but we had a really nice stay and would come back!
Stayed in April 2024
Reviewed: 24 April 2024
Andrew
United KingdomCant fault it one bit
Absolutely everything great staff great rooms amazing time
Stayed in April 2024
Reviewed: 23 April 2024
Jessica
CanadaIt’s in a great location and the two twin beds were glorious
Stayed in April 2024
Reviewed: 23 April 2024
Panayiotis
AustraliaMassive room with cool decor and a comfy bed. Duke street market down the road for food. 24hr staff ready to assist if need be. Wish I’d stayed there longer!
Stayed in April 2024
Reviewed: 22 April 2024
Edward
United KingdomRoom could have done with a shelf in bathroom
Great location. Nice decor. Very friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Allison
United KingdomWe were in room 108, there was a damp smell. We weren’t in the room long enough for it to ruin the stay.
Location and design
Stayed in April 2024
Reviewed: 21 April 2024
Chloe
United KingdomNothing really. Bit noisy with the location but it wouldn’t stop me returning
Great location, staff were lovely and the decoration was great
Stayed in April 2024
Reviewed: 21 April 2024
Karen
MexicoAll good thanks
All good, thanks
Stayed in April 2024
Reviewed: 21 April 2024
Justine
United KingdomN/A
Great central location. Room comfortable and pleasant staff.
Stayed in April 2024
Reviewed: 20 April 2024
Ingram
United KingdomNoise from the external extractor fans early in the morning was a bit annoying.
Perfect location for exploring Liverpool. In easy reach of the station, Albert Docks, Liverpool One etc etc!!! Staff were so friendly and welcoming. Room was big with comfortable beds and the best shower!!! Breakfast was delicious too 😄
Stayed in April 2024
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