Great location and nice place.

Stayed in March 2024

Great city-centre location - brilliant for being able to walk to places of interest. Very helpful staff. A good size room - very comfortable. Excellent value.

Stayed in May 2024

The staff were really friendly and location was superb!! We enjoyed our stay.

Stayed in May 2024

Not the property but some other noisy and inconsiderate guests on the floor above. However Luke went out of his way to apologise and try and make up for someone else’s bad manners!

Central, welcoming and well appointed

Stayed in May 2024

We were returning our rental car & wanted to drop our luggage off prior to doing so. In the space of 10 minutes we received a hefty parking ticket. Be vigilant!

A pleasant boutique hotel in a great location. We arrived an hour before check in and were able to leave our luggage which was later transferred to our room on the second floor. Our tastefully decorated room with a very comfortable Kingsize bed was large with plenty of storage space. The towels were thick & luxurious! Hotel staff were pleasant, helpful & accommodating. We opted to have Breakfast at the hotel which was paid separately. Great coffee & excellent meals.

Stayed in May 2024

Bit noisy early as its on the side of the road but it's a city so expected. Would definitely stay again lovely stay and friendy and professional staff. Very clean and good value.

Lovely staff and very clean,it has a great bar.

Stayed in May 2024

It was great …

The hotel and the room were lovely, great location, helpful friendly staff

Stayed in May 2024

Door hanging off Bathroom Missing bedside cabinet Only plug for kettle was on the floor

Room required renovation

Stayed in April 2024

Very nice place in a perfect position near the centre. The room was nicely decorated, it was very quiet and the bed comfortable. Breakfast in the bar was good, with a big selection and good coffee, although this is charged as extra (which we knew when we booked). The staff were all friendly too, without exception.

Stayed in May 2024

Great location. Friendly and helpful staff. Was amazed the room was cleaned between the days we stayed which was appreciated.

Stayed in April 2024

Breakfast wasn’t included, think that would of just been a perfect rating

Excellent location Friendly staff Beautiful room especially the bed.

Stayed in April 2024

There was no air con in the room and the windows only opened a little so it would have been good to have been offered a fan as the room got really hot

Great location, super friendly staff and nice and clean

Stayed in May 2024

No iron , the electrical sockets were not close to the kettle

Great location , friendly staff , clean room and a great atmosphere

Stayed in May 2024

Location excellent right in centre of city

Stayed in March 2024

The stairs but only because I'm so unfit!! Haha. I did book this knowing there was no lift and it was fine - i could work off some of the lovely cocktails from the bar on my way up to the room. The staff offered to help with luggage.

In a great location with lovely rooms, staff were great. Special shout to Luke who was fantastic, had lots of local knowledge and recommendations for us. He was always there to help or ask us how our day was, remembering parts of previous conversations. The bed and pillows were so comfy.

Stayed in May 2024

All good

Everything was 100%

Stayed in May 2024

The scalding hot shower was not controllable, and barely useable.

Nice quirky decoration and handy location to the shops, food and the docks.

Stayed in May 2024

WiFi wasn’t great in my room

Comfortable clean and friendly hotel in a very good location close with friendly staff

Stayed in May 2024

Walking to the room and stairs

Was a lovely spot

Stayed in April 2024

Bathroom was a little tatty - sliding door had was swollen from soaking up water from bathroom floor and so was difficult to open and close

Spacious room, quiet all night despite very central location. Great breakfast and lovely staff - could not have been more friendly and helpful

Stayed in March 2024

There wasn’t a fan, and it was too noisy outside to open the window to get air.

Great location, really close to the train and bus station and great shopping and restaurants. Staff was very kind and helpful! Great value for such a nice room!

Stayed in May 2024

Nothing

Fantastic find in the centre of Liverpool. Staff couldn't do enough for us. Room was very good, bed so comfortable. Best breakfast in town, downstairs in the café. Cocktails at night time very good! Will definitely be back!

Stayed in May 2024

The only thing that is a pain and it’s a very small thing in room 103 the bathroom door needs to be replaced the shower is amazing but the door means the water can flood the bathroom. I have stayed in the room 3 times in the last 18 months and it’s the only issue I’ve every had.

Staff are amazing I always stay at the lock and key when I stay in Liverpool. The staff go above and beyond, hotel clean and comfy beds. Hotel is spotless and I will continue to rebook at the lock and key for my stays in Liverpool.

Stayed in April 2024

Absolutely nothing

I can not rate this hotel and their staff highly enough. We stayed for 4 nights at lock and key as we were getting married in liverpool. The room was beautiful, lovely and clean and very comfortable, like the hotel. The restaurant and food was amazing. The staff at the hotel are wonderful and nothing is to much trouble for them, they are very kind and make sure that everything is right for you and luke is wonderful and I can't thank him enough for everything he did. Will definitely be back.

Stayed in May 2024