Confirmed early by booking. Com but found out just a few hours before 3PP my booking was not in the Belaville’s/management’s list. Had a rough start checking in. I had to ring them to find get the instruction to get into the property. They did not know about my booking. After that, I communicated with them via Watsapp. I was the one who apologised for their system issues to make them feel they need to apologise and a staff answered back “No worries..” I can’t believe it! It made me really upset. The code instruction to the property was not clear. There were two women who were trying to get in as well but had a hard time too. Eventually we called for the concierge to help. The handwash bottle in the toilet was empty/not tapped up. No soap as well in the kitchen. Soap is important. And I booked for three people. We were provided only with a small bottle of shampoo, lotion and body wash. Okay, it won’t make me too upset but please provide your customers a hand wash/soap! If you can’t, please put it out on your advert that you don’t have a soap. And why only 1 wine glass? Are two people not allowed to drink? Check in and out times: Booking.com’s advert was 3PM and 10:30. The management of the building changed it at the last minute to 4PM and checkout time of 10 AM. Really???!!! Sorry, I had to question this and it was only then they stated the latest check out was 10:30. 4PM is late for a check in. Had I known, I would not have booked it because we were all coming from far places. We wanted some rest before our activities in London. Your place is beautiful but your system and communication is poor.

Modern Spacious Has a balcony Near the station Nice kitchen

Stayed in May 2024

small beds, kitchen equipment (1 wine glass, 3 forks for 5 people...)

The apartment was nice, modern and clean. Subway and bus were very close. Communication very good.

Stayed in May 2024

Water in the shower could have been hotter

Clean, modern, very comfortable beds

Stayed in April 2024

The check-in time was given to us as 16:00 and this forced us.The bed in the bedroom is a little small for 2 people. It actually has quite a lot of space so you can replace it with a larger bed. There was no cleaning during our 6 night stay. Maybe we would be more comfortable if cleaning was done from time to time. There is a lack of equipment in the kitchen. specifically there was only 1 glass. We did not use it, but it may be a problem for those who want to use it.

The location of the facility was quite good.10 minutes walking distance to the underground, 3 minutes to the overground.The inside of the house was very clean.All equipment was new. the house is quite large. It's true that there is a drug smell in the neighborhood.But this is London, there is this smell everywhere anyway

Stayed in March 2024

Even if the apartment was modern, the maintenance needs improvement. Bath room fittings were faulty, toilet seat cracked, the drain was blocked. Lift not working... very unusual that it all happened at the same time.

Near to supermarket. Spacious. Clean.

Stayed in December 2023

The rubbish piling up in the large bins outside was disappointing

Stayed in November 2023

Mattresses not comfy

Cozy

Stayed in January 2024

The lift wasn't working for the duration of our stay, we were on the 4th floor! Luckily we don't have mobility issues. The double bed is small, plenty of space in the room for a bigger one. A full length mirror needed.

Very clean, modern apartment in a great location. Check-in was easy and contact with the host was very good. Stayed for three nights and it was very comfortable. Would stay again and recommend the accommodation.

Stayed in December 2023

Modern design, close to public transport and train/underground station.

Stayed in December 2023

Checkout at 10.30 on Sunday morning is a bit too early.

Spacious, nicely decorated apartment. Quiet location.

Stayed in November 2023

Only 1 wine glass

Great location, lovely modern apartment

Stayed in November 2023

We didn't get the check-in details at 3PM as promised and had to call the office for that. But it was still in time for our arrival, so not a big problem. The apartment could have had more hooks to hang stuff and a big mirror, but otherwise, it was perfect for a short stay!

The place was perfect for us. We were with 2 couples. The bedrooms and beds were comfortable, the bathroom was big and the kitchen had enough supplies (although we didn't cook). The location is in a hip neighborhood and a 10-minute walk from the underground (I think buses arrive just around the corner as well, so good connection to the rest of the city). Would definitely book again!

Stayed in November 2023

I needed to call SOJO on arrival to gain access codes for the gate and front doors; good thing I had my phone working for UK before my arrival. The key to enter the door to the apartment was a pain. It took 6 to 12 attempts to get the key to open the door. The video showing how to use the key was good but we still had problems. So did the group using unit 10.

Nice Kitchen and living room area. It was great to have two full bathrooms. The beds were comfortable.

Stayed in November 2023

Check in process is automated via a call centre and follows a protocol once payment of deposit is made. It works really well but is a bit impersonal. Not too much to dislike.

Clean and spacious. Good value for money. Basic.

Stayed in October 2023

Nothing I can think of for now...a bit pricey may be but I suppose it is London!

Very spacious appartment, it was nice to have a proper living room and kitchen to hang out. The place was immaculate and in a quiet area, which was important as there were kids staying with us. We did not meet the host as we need to enter codes to get the keys, it worked fine (even though I am sometimes weary about this if this does not work). However, the hosts were very attentive and called me twice before arriving to make sure that everything was okay, which was great customer service. Would highly recommend for a long weekend get-away in London :-)

Stayed in October 2023

the location

compare to other places I stayed during Europe trip, this apartment is a bit more spacious, and has more utensils. The self hygiene supply is not enough though, you'd better bring your own if you stay more than 2 days.

Stayed in September 2023

Only one wine glass

Location

Stayed in October 2023

Need more kitchen appliances

Very good

Stayed in September 2023

We stayed when it was a very hot few days. A fan on site would've been ideal as it was too hot to sleep. Spot on with everything else.

Spacious apartment., clean and comfortable

Stayed in September 2023

A slight lack of toiletries. The staff failed to answer my questions via the chat on Booking.com. Beds are on the smaller side (not comfortable for bigger people)

A clean, spacious apartment. Easy self check-in/out. New furniture. A bathroom for each bedroom. Nice equipped kitchen. OK location (3 minutes for the bus station/12 minutes underground) and also close to Liverpool St. Station od Stratford Station.

Stayed in September 2023

It would be great if you can add a coffee machine as well 😊

Stayed in September 2023

The bread toaster was not working and some broken blinds.

Stayed in August 2023

Would have been nice to be able to utilise the balcony but there were no seats or table. The window of the bedroom only slightly opens which was not ideal as it was a very warm day. Arranging a late check out was a bit difficult and required a little back and forth that was not ideal but was sorted in the end. Additionally would be nice to have mirrors especially a full length one instead of just the bathroom one.

A two bedroom apartment which was very nice and clean. The bedrooms were fairly spacious, one being bigger than the other but were both comfortable. Kitchen /living were also very lovely and with a balcony. Staff were incredibly friendly and always available to help.

Stayed in August 2023

You cant get access instruction before 3PM on your arrival day Far from city center

New Property's

Stayed in August 2023