St Pierre Park, Chepstow, Monmouthshire, Chepstow, NP16 6YA, United Kingdom
#18 of 22 hotels in Chepstow
Guests' ChoiceBased on 1803 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.5
Value for money
7.1
Free WiFi
7.6
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End of dialog contentReviewed: 26 January 2024
Richard
United KingdomThe water pressure wasnt the greatest but it is an older building with some beautiful architecture.
The dinner menu was great and the meals were fabulously presented. The chocolate brownie dessert was really great. The room I had some spacious and the internet worked throughout the building.
Stayed in January 2024
Reviewed: 25 January 2024
Taylor
United KingdomThat in the winter months, the walk from the furthest room on the lake, to the swimming/gym facilities, is very weather dependant.
Loved the reception building, and the accommodation by the lake!
Stayed in January 2024
Reviewed: 23 January 2024
Amy
United KingdomEvening menu was limited and no ales available Room was very hot. We turned the radiator down, opened the window and had the fan on in December.
Staff were very friendly and welcoming Breakfast was laid out nicely, plenty of choice Hotel was very clean
Stayed in December 2023
Reviewed: 21 January 2024
Lucy
United KingdomRoom was very warm, good for most people but I prefer to sleep in a colder room.
Lovely room, spa was great, breakfast delicious and good food in bar.
Stayed in January 2024
Reviewed: 21 January 2024
Adam
United Kingdomwell equipped gym, pool, tasty breakfast ,good size room
Stayed in December 2023
Reviewed: 16 January 2024
Laura
United KingdomThe fact that we paid for a deluxe supreme room it was two single beds pushed together !!! My birthday weekend was crap 😞
The hotel was absolutely amazing , staff friendly very clean loved the swimming pool, with sauna and hot tub
Stayed in January 2024
Reviewed: 15 January 2024
Ann
United KingdomMenu for evening was not very good as lots of burger type food. We went to a local Indian restaurant for a curry, in the end.
Breakfast very good
Stayed in January 2024
Reviewed: 10 January 2024
Jean
United KingdomThe wine list!
Excellent hotel, staff and location. Ideal for us and will definitely stay again
Stayed in January 2024
Reviewed: 9 January 2024
Neil
AustraliaRooms cleaned on day 3 rotation
Location and facilities
Stayed in January 2024
Reviewed: 7 January 2024
Mary
United KingdomThe window in our room would not open. The signage to the swimming pool was poor. We were over charged for our drinks at dinner. This was rectified by us when we pointed it out when we handed our keys back. The breakfast buffet was slow to be topped up. Nobody to help get luggage to our rooms.
Clean, spacious not crowded excellent leisure facilities
Stayed in January 2024
Reviewed: 7 January 2024
Rebecca
United KingdomNothing
Excellent staff 👏 lovely surroundings tip top.
Stayed in January 2024
Reviewed: 7 January 2024
Sian
United KingdomThere was a problem with one of the meals on the second night but staff couldn’t have been more helpful sorting it out.
Location and facilities. Food was excellent with one exception.
Stayed in January 2024
Reviewed: 4 January 2024
Beth
United KingdomNo hair dryer to be found anywhere in room. Room very hot.
breakfast and location
Stayed in December 2023
Reviewed: 2 January 2024
Ryan
United KingdomHowever, the lights were strange, you needed to enter the room to be able to turn them on. The pillows were not that good. The main issue we faced was how thin the walls were, we could hear the conversations of those staying underneath all night. But the place was stunning.
The room was nice and was stocked with all the typical things you would need in a hotel room. The bed was comfy, however the pillows were not so great. The bath and shower were lovely and the soaps etc smelt lovely. The breakfast was an £37 buffet for 2 which we filled up on and it was delightful. The complementary spa and jacuzzi were amazing, and the staff, especially Jess were wonderful throughout.
Stayed in January 2024
Reviewed: 31 December 2023
Mousumi
United KingdomTea coffee in one of the room
It was a very comfortable stay very nice location Breakfast was awesome.
Stayed in December 2023
Reviewed: 31 December 2023
Ruben
United KingdomHaving to wait in a queue to use the spa and to be seated for breakfast. Seemed to be understaffed. Jacuzzi in spa and shower in the room could do with an upgrade. Had to vacate jacuzzi after only 2 minutes for staff to deal with the water quality and this problem went on for longer than an hour so dint get to use it.Not enough loungers for clients to relax by the pool.
We liked the location, the cleanliness, and the feeling of the building in general, lovely hotel decor and the feeling of being in a castle. The food was nice and the room was comfortable. Staff were pleasant.
Stayed in December 2023
Reviewed: 28 December 2023
Ian
United KingdomN/A
Character and location
Stayed in December 2023
Reviewed: 28 December 2023
Jean-christophe
United KingdomThe cocktail timing was not great as it took too long to serve, but made it up as it was delicious.
The venue has a historical feel but still boosts modern facilities and is located in a peaceful surrounding. The food was deceptively good and affordable. Swimming, spa, and sports facilities are clean and consequent.
Stayed in December 2023
Reviewed: 27 December 2023
Janet
United KingdomLack of appropriate staff to assist with heavy luggage.
Room excellent. Breakfast excellent value.
Stayed in December 2023
Reviewed: 23 December 2023
Ian
United KingdomHot water issue for 2 days
Location and staff plus breakfast
Stayed in December 2023
Reviewed: 20 December 2023
Lee
United KingdomRoom was not in the main hotel, was in a building several hundred of metres away. Not that nice being so far away from the facilities when it is heavy rain.
Clean and Comfortable, good selection at Breakfast, staff very friendly.
Stayed in December 2023
Reviewed: 19 December 2023
John
United KingdomExcellent choice, tasty breakfast and excellent evening meal and service. Warm, comfortable, clean room. Excellent welcome and service from all staff at the hotel.
Stayed in December 2023
Reviewed: 18 December 2023
Daniel
United KingdomWe were in a chalet with six rooms. The entrance was shabby with a musty smell.
Lovely setting within the golf course and the old castle
Stayed in December 2023
Reviewed: 17 December 2023
Kellar
United StatesInitially we were put in rooms that were not part of the main hotel and looked like 1980’s government subsidized living houses. We had to leave the main lobby and walk outside in the rain away from everything to the rooms. Also I wish they had lit the fire in the main lobby.
The old part of the property was amazing. It was cozy and welcoming. The staff were kind and very helpful.
Stayed in December 2023
Reviewed: 11 December 2023
Sarah
United KingdomBedroom slightly dated but still very clean.
Staff friendliness and helpfulness was excellent. Food was good. Lovely location.
Stayed in December 2023
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