St Pierre Park, Chepstow, Monmouthshire, Chepstow, NP16 6YA, United Kingdom
#18 of 22 hotels in Chepstow
Guests' ChoiceBased on 1822 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.5
Value for money
7.1
Free WiFi
7.6
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End of dialog contentReviewed: 11 February 2024
Matt
United KingdomCould have done with more options for vegetarian/vegans
The staff were excellent throughout. The room was great, and the beds comfortable.
Stayed in February 2024
Reviewed: 8 February 2024
Vicky
United KingdomThere was a lot of maintenance going on. Also lots of empty bottles left in corridors
Beautiful room and the hotel with the grounds were all stunning
Stayed in February 2024
Reviewed: 8 February 2024
Martina
United KingdomA la Carte menu not enough choice
Room was clean and tidy,very hot so tried to open French doors but they were jammed couldn’t open them.didn’t have breakfast.evening meal I thought wasn’t enough choice ok if you wanted steak.
Stayed in February 2024
Reviewed: 8 February 2024
Anita
United KingdomStruggled to get a robe at the leisure club. They wouldn’t let me hire one and sent me back to main reception to get one. Reception didn’t have any clean ones and told me to rent one. Explained the leisure club wouldn’t let me do this. Reception desk spoke to leisure club who eventually agreed. So had to pay £5 to hire a robe because the washing wasn’t up to date. Didn’t mind the £5 so much, but my Shedule was limited on this day and this unnecessary faff took about half hour away from me being in the spa before my treatment. Not offered much more than a lukewarm apology. Very frustrating.
Beautiful setting, great food, lovely spa. Had an amazing massage too.
Stayed in February 2024
Reviewed: 29 January 2024
Michael
United KingdomNothing
Dining room pool
Stayed in December 2023
Reviewed: 28 January 2024
Rhodri
United KingdomThe property was absolutely brilliant. All the staff were absolutely brilliant and couldn’t do enough for us. We will 100% be returning and recommend to anyone else
Stayed in January 2024
Reviewed: 28 January 2024
David
United KingdomBecause we stayed the evening of Christmas Day the normal range of facilities was not avalable. The restaurant was closed and only a reduced bar menu was available. It was not made clear in the preliminary advertising that this would be the case.
Stayed in December 2023
Reviewed: 28 January 2024
Valerie
United KingdomRestaurant food quality poor The entire grounds were taken up by a golf course which was disappointing
Spa facilities good if in need of upgrade . Head waiter professional. The room was quiet and clean
Stayed in January 2024
Reviewed: 26 January 2024
Richard
United KingdomThe water pressure wasnt the greatest but it is an older building with some beautiful architecture.
The dinner menu was great and the meals were fabulously presented. The chocolate brownie dessert was really great. The room I had some spacious and the internet worked throughout the building.
Stayed in January 2024
Reviewed: 25 January 2024
Taylor
United KingdomThat in the winter months, the walk from the furthest room on the lake, to the swimming/gym facilities, is very weather dependant.
Loved the reception building, and the accommodation by the lake!
Stayed in January 2024
Reviewed: 23 January 2024
Amy
United KingdomEvening menu was limited and no ales available Room was very hot. We turned the radiator down, opened the window and had the fan on in December.
Staff were very friendly and welcoming Breakfast was laid out nicely, plenty of choice Hotel was very clean
Stayed in December 2023
Reviewed: 21 January 2024
Lucy
United KingdomRoom was very warm, good for most people but I prefer to sleep in a colder room.
Lovely room, spa was great, breakfast delicious and good food in bar.
Stayed in January 2024
Reviewed: 21 January 2024
Adam
United Kingdomwell equipped gym, pool, tasty breakfast ,good size room
Stayed in December 2023
Reviewed: 16 January 2024
Laura
United KingdomThe fact that we paid for a deluxe supreme room it was two single beds pushed together !!! My birthday weekend was crap 😞
The hotel was absolutely amazing , staff friendly very clean loved the swimming pool, with sauna and hot tub
Stayed in January 2024
Reviewed: 15 January 2024
Ann
United KingdomMenu for evening was not very good as lots of burger type food. We went to a local Indian restaurant for a curry, in the end.
Breakfast very good
Stayed in January 2024
Reviewed: 10 January 2024
Jean
United KingdomThe wine list!
Excellent hotel, staff and location. Ideal for us and will definitely stay again
Stayed in January 2024
Reviewed: 9 January 2024
Neil
AustraliaRooms cleaned on day 3 rotation
Location and facilities
Stayed in January 2024
Reviewed: 7 January 2024
Mary
United KingdomThe window in our room would not open. The signage to the swimming pool was poor. We were over charged for our drinks at dinner. This was rectified by us when we pointed it out when we handed our keys back. The breakfast buffet was slow to be topped up. Nobody to help get luggage to our rooms.
Clean, spacious not crowded excellent leisure facilities
Stayed in January 2024
Reviewed: 7 January 2024
Rebecca
United KingdomNothing
Excellent staff 👏 lovely surroundings tip top.
Stayed in January 2024
Reviewed: 7 January 2024
Sian
United KingdomThere was a problem with one of the meals on the second night but staff couldn’t have been more helpful sorting it out.
Location and facilities. Food was excellent with one exception.
Stayed in January 2024
Reviewed: 4 January 2024
Beth
United KingdomNo hair dryer to be found anywhere in room. Room very hot.
breakfast and location
Stayed in December 2023
Reviewed: 2 January 2024
Ryan
United KingdomHowever, the lights were strange, you needed to enter the room to be able to turn them on. The pillows were not that good. The main issue we faced was how thin the walls were, we could hear the conversations of those staying underneath all night. But the place was stunning.
The room was nice and was stocked with all the typical things you would need in a hotel room. The bed was comfy, however the pillows were not so great. The bath and shower were lovely and the soaps etc smelt lovely. The breakfast was an £37 buffet for 2 which we filled up on and it was delightful. The complementary spa and jacuzzi were amazing, and the staff, especially Jess were wonderful throughout.
Stayed in January 2024
Reviewed: 31 December 2023
Mousumi
United KingdomTea coffee in one of the room
It was a very comfortable stay very nice location Breakfast was awesome.
Stayed in December 2023
Reviewed: 31 December 2023
Ruben
United KingdomHaving to wait in a queue to use the spa and to be seated for breakfast. Seemed to be understaffed. Jacuzzi in spa and shower in the room could do with an upgrade. Had to vacate jacuzzi after only 2 minutes for staff to deal with the water quality and this problem went on for longer than an hour so dint get to use it.Not enough loungers for clients to relax by the pool.
We liked the location, the cleanliness, and the feeling of the building in general, lovely hotel decor and the feeling of being in a castle. The food was nice and the room was comfortable. Staff were pleasant.
Stayed in December 2023
Reviewed: 28 December 2023
Ian
United KingdomN/A
Character and location
Stayed in December 2023
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