A1 North, Berwick-Upon-Tweed, Berwick-Upon-Tweed, TD15 1UT, United Kingdom
#1 of 7 hotels in Berwick-Upon-Tweed
Guests' ChoiceBased on 1109 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.2
Facilities
9.1
Staff
9.6
Value for money
8.8
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Kenneth
United KingdomWe liked all of it
Very tastefully decorated and obviously upgraded to a high standard.
Stayed in April 2024
Reviewed: 20 April 2024
David
United KingdomDogs were allowed in the restaurant in an evening
Quality hotel nice area
Stayed in March 2024
Reviewed: 18 April 2024
Caroline
United KingdomUpon arrival we were provided with a dog bowl, mat and complimentary dog treat box. The fridge was stocked with complimentary goodies. Food was fantastic, staff were very friendly. Would stay here again.
Stayed in April 2024
Reviewed: 17 April 2024
Mark
United KingdomExcellent on both counts
Stayed in March 2024
Reviewed: 14 April 2024
David
United KingdomGreat location, lovely room, and the staff were very helpful and friendly. Free on site parking.
Stayed in March 2024
Reviewed: 14 April 2024
John
United KingdomNothing
A lovely setting very close to the border between England Scotland. 5 mins to the costal path for those who like to walk and Berwick is a 10 minute drive. The staff are excellent, the food is very good and there plenty of veggie options. It is our go to place for weekends away.
Stayed in April 2024
Reviewed: 11 April 2024
Michael
United KingdomThe room, the friendly staff and the lovely food
Stayed in April 2024
Reviewed: 11 April 2024
Mattches
United KingdomThere could have been some more choice on the bar menu.
Staff and reception very good and friendly. Room and breakfast was excellent. i would use it again.
Stayed in April 2024
Reviewed: 8 April 2024
Stephen
United KingdomNothing
Location was really good with great views.
Stayed in April 2024
Reviewed: 7 April 2024
Megan
United KingdomA very small thing but it would be even better if the menu could specifically say what dishes are vegetarian/vegan
Gorgeous hotel, decor is lovely throughout and kept spotless. Staff were also lovely, couldn’t do enough for us while we were there. The breakfast was delicious and staff were great at accommodating dietary requirements. Dinner in the hotel restaurant was also very nice. Located in a really quiet peaceful location - great for exploring the Northumberland coast and the borders!
Stayed in April 2024
Reviewed: 3 April 2024
Paula
United KingdomNothing
We loved everything from the building to all the staff and the food was outstanding.
Stayed in April 2024
Reviewed: 2 April 2024
Bobbis
SwitzerlandFood and cocktails served in the drawing rooms were not up to the hotel's high standards! The cocktail was watered down, most tapas were tasteless
Lovely location, tastefully decorated and well equipped, large rooms. Staff was extremely kind and supportive. Very good breakfast.
Stayed in April 2024
Reviewed: 1 April 2024
Valerie
SwitzerlandNo lift…so stairs to rooms…carrying luggage.
Beautiful manor house set in lovely grounds (full of daffodils!!!). Stunning views over the adjacent farmland fields with animals and also over the coast and sea.
Stayed in March 2024
Reviewed: 27 March 2024
Joanne
United KingdomIt was raining - beyond hotels control🤣
As always everything was just perfect. Comfortable bed, mini fridge in room great, staff exceptionally friendly.
Stayed in March 2024
Reviewed: 24 March 2024
Paul
United KingdomStaff are amazing and it's a beautiful hotels
Stayed in March 2024
Reviewed: 24 March 2024
Piotr
United KingdomNothing
Everything about this hotel was excellent
Stayed in March 2024
Reviewed: 22 March 2024
Stephen
United KingdomLack of entertainment i.e. tv in bar area Only entertainment was dull music in my opinion
Breakfast was very good apart from in my opinion the bacon was over done. Reception staff very good couple of times the cleaners did not replace tissue's
Stayed in February 2024
Reviewed: 22 March 2024
Julie
United KingdomNothing.
Absolutely everything was perfect. The hotel is stunning and the staff wonderfully helpful.
Stayed in March 2024
Reviewed: 21 March 2024
Heather
United KingdomNothing
Beautiful property in a lovely location. Very smart & comfortable.
Stayed in March 2024
Reviewed: 19 March 2024
Kieron
United KingdomEverything as always
Stayed in March 2024
Reviewed: 15 March 2024
Helen
United KingdomThe staff were really lovely and couldn’t be more helpful. It was a welcoming and comfortable hotel. Really nice. Breakfast was really great!
Stayed in March 2024
Reviewed: 13 March 2024
Jeff
United KingdomThe room was spacious and airy, clean and comfortable. Food and service was excellent. Staff were exceptionally friendly and professional
Stayed in March 2024
Reviewed: 10 March 2024
David
United KingdomBreakfast did not quite live up to the evening meal. Fresh fruit available which is good but it was not really tender or tasty enough. Toast was only cooked on one side which was a bit bizarre and one of the pots of coffee was on the cool side. The cooked breakfasts were very good, though. Fresh local produce and nice crushed avocado on sourdough. These are minor points - we really enjoyed our stay and plan to return.
Recently renovated hotel so very clean and comfortable. The original building is a splendid old Manor House with big windows and good views. Lounges on 2 sides of same elegant bar very clever. Good reading lights next to beds - important to us but a rarity these days! Staff were very friendly indeed and most welcoming. The evening meal was very good. Very inventive food - a more creative menu than many and very well cooked. Intense tastes and a good variety of them.
Stayed in March 2024
Reviewed: 9 March 2024
Louise
United KingdomTV in the room did not work properly - kept losing the signal. As we were only staying for one night it wasn't an issue but for a longer stay it would be annoying. A couple of minor things - the bathroom was lovely but needs additional or larger shelving for toiletries. As mentioned we were only staying one night so that wasn't a big deal but for a longer stay it wouldn't be ideal. At breakfast the cooked food was delicious and cooked to order but the buffet part was lacking in yoghurt. Maybe available on request but not laid out. Very small criticisms of what was a lovely and too short stay!
Staff were very friendly and welcoming. The decor was lovely and the room spacious and comfortable. Shower was powerful and large. Everything was very clean. Parking outside the front door. Breakfast was delicious.
Stayed in March 2024
Hannover, Germany
Colonia del Sacramento, Uruguay
Golden Sands, Bulgaria
Santa Luce, Italy
Rio de Janeiro, Brazil
Chambord, Canada
Sucre, Bolivia
Agüimes, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content