Tables weren’t cleaned away at breakfast time. No plates cups etc abit chaotic

Stayed in May 2024

Too hot and stuffy, despite the air conditioning. I hated that you can't open any of the windows - it felt very claustraphobic at times.

Lovely hotel. Very modern.

Stayed in April 2024

Breakfast was a bit of a bun fight around 9 to half past with lots of people and not enough tables. Staff were excellent though. If you go early or after half nine it was a lot less busy. Never had a dedicated barman ,staff were filling in and cocktails were a bit random. No baileys at the bar!!

Position was ideal for visiting restaurants and pubs. Staff were cheerful and helpful. Hotel spotlessly clean.

Stayed in May 2024

Rooms too hot. Breakfast on the second day there weren’t enough staff to keep the restaurant clean and to keep up with the demand for food

Excellent location. Well designed room. Comfortable bed

Stayed in May 2024

Had to eat elsewhere as there was a coach party in. Luckily there was a pub 2 doors down that could serve us and had some enjoyable live music. The staff although efficient could have been more friendly.

Visited for a trip away with my mother. This was a great location next to the beach and easy to access restaurants and the Steam Train. The bed was huge and very comfortable. The room was quiet and had a great view of the pier. Breakfast was very tasty and the ingredients were a good quality.

Stayed in May 2024

An extra coffee machine in breakfast room

Stayed in May 2024

Nothing

Location brilliant

Stayed in May 2024

The property was excellent. The staff in the restaurant, didn’t seem to understand how the half board system worked.

The location was great, very clean and comfortable . We had an accessible room which was very good.

Stayed in May 2024

Friendly staff, relaxed atmosphere, great location

Stayed in May 2024

-

Standard breakfast. Value for money.

Stayed in April 2024

Nothing not to like

At the Mercure the staff, rooms, cleanliness, food, everything is superb & it's right on the sea front

Stayed in May 2024

The carpet in the bedroom was appalling. I now understand why previous reviews said it was threadbare and stained. Whoever chose it and Whoever designed it should be forced to live with it in their homes. Surly/ borderline rude breakfast staff, special mention for the girl with the bright orange hair. Her attitude was dreadful. (Breakfast however was good).Food in restaurant expensive, and in my opinion extremely overpriced.

Very comfortable beds. Nice pillows. Lovely young lady called Bethany behind the bar. Good location. Helpful receptionists. Other staff generally pleasant and helpful. Good choice at breakfast, which was included in the stay.

Stayed in April 2024

Evening entertainment would have been nice. Alacart dinner was good, but a large Dinner would have suited us better.

Great breakfast choices, fresh, buffet style, spot on. service at hotel great.

Stayed in May 2024

At check in no information was given on how the key cards worked or where the room was or how to get there by using the lift. Nothing was explained about anything apart from the breakfast time, Poor really. £15 to park your car per night.

Close to the seafront. Buffet breakfast.

Stayed in May 2024

My parents reserved an accessible room either a dog but the hotel mixed up and they could not have an accessible room

Excellent location Breakfast good although limited choices Room very comfortable

Stayed in May 2024

No free parking. It is £15 a day for parking... It is worth paying for a seaview, otherwise you may be stuck with a backstreet view of bins.

Great room with a working aircon. All around good facilities.

Stayed in May 2024

There wasn't really anything we didn't like. The car park a little tight fitting. But thrilled we got a space means an awful lot to us.

Absolutely brilliant. Missed having blackpudding.but can't complain everything well thought out.

Stayed in May 2024

the menu with miimal selection

all the staff (apart from the managers ) were very cheerfull and helpfull

Stayed in May 2024

On arrival to our room it wasn’t cleaned, we were swiftly given a new room but not a great start

Great location Comfy bed

Stayed in March 2024

The extra charges you incur if you don't take you car off the charger quick enough after it is fully charged!!

New, modern, clean and spacious

Stayed in May 2024

Went to hotel restaurant for a meal, we hadn't long arrived told restaurant closed at 9 o'clock. We asked at 8.30 was told to late to order, so we went to look for food elsewhere, could have stated in hotel, when last orders are taken for food.

Hotel was really nice, room nice and clean with a great view.

Stayed in May 2024

Don't come late for breakfast, there was nothing left after a large tour group had been through it.

Clean comfortable room and large shower room.

Stayed in April 2024

Nothing

Beach front location

Stayed in May 2024

parking 15£ per night is far to expensive

Stayed in May 2024