nothing

everything

Stayed in May 2024

Everything was perfect

Stayed in May 2024

breakfast expensive

good location

Stayed in May 2024

The breakfast in restaurant is not to up of a 5 star level, specifically the chair and tables quality is very cheap as in a street food restaurant. I found insects in my tea, the waiter refused to said it’s insects! Where I and my husband see 3 of them clearly in my cup and in the pot.

Friendly staff Cleanness of the rooms Location Atmosphere

Stayed in April 2024

Friendly staff nice and chilled

Stayed in May 2024

Does not feel “luxurious”, but again it is clean and super convenient

Clean, great food on room service, very convenient location, good value for money in this part of Ldn - will come back!

Stayed in May 2024

The shower in the room need to be upgraded

Location and staff,

Stayed in April 2024

I recently stayed at this hotel and was thoroughly impressed. The cleanliness, spaciousness, and brightness of the room exceeded my expectations. The staff were truly amazing, welcoming me warmly and providing top-notch service throughout my stay especially Mr.Jorge . I highly recommend this hotel for anyone looking for a comfortable and enjoyable accommodation experience.

Stayed in April 2024

Breakfast - no buffett

Location, hotel room, staff.

Stayed in March 2024

-

Clean & spacious apartment, exactly what was needed for my family. Service was wonderful and they were helpful whenever I needed help

Stayed in April 2024

Welcoming and friendly staff. Clean facilities.

Stayed in March 2024

Perfect in all details. Staff is exceptional.

Stayed in March 2024

At check out I was advised of an additional 10% service charge over and above the what I thought was the all inclusive taxes and charges I agreed on the booking.com site. As I was in a rush I did not question but thought this was a bit of bait and switch practice and should have been disclosed at time of booking. Did not leave a good taste on what was otherwise an excellent experience.

Everything went well until check out

Stayed in March 2024

Nothing.

The staff was really great, making sure my stay was pleasant. The room was very nice, spacious and clean and the personal welcome is a real plus.

Stayed in March 2024

Interior design is not the best - shower, although big, was flooding and a pool of water on the floor each time we had a shower. There were no USB ports by the bedside for a hotel of this calibre, only a power point (UK point) but it was not next to the bed, but by the side of the bed head rather than at the bedside table (short charging leads don’t reach the bed).

Superb! First time at a Como hotel, and am bowled over. The staff are exemplary, and they are what makes this such a wonderful hotel. It is because of Arjun in particular, that I will now try to stay at a Como wherever I go. Arjun has really made this the perfect five star experience for us, from the moment of welcome. Our standard room was of classic 5-star hotel standards and very spacious, with a huge shower, spacious bathroom, and had everything that every good 5 star provides with very good quality bedroom slippers, bathrobes and vanity kit. Mini bar was very well-stocked: half bottle of Taittinger champagne, Chablis, beers and liquors, and good quality tea, coffee. Housekeeping staff are all fantastic, and very fast in delivering any items requested. Breakfast was the BEST I’ve ever had in London!!! Served in natural daylight from a translucent pyramid ceiling, which is a beautiful way to wake up. Many clean, lean and healthy menu options which are perfect for alkaline, vegan, vegetarian, or calorie-controlled diets, or for those into health and wellness. The staff are absolutely fantastic at breakfast, warm, polite, friendly, professional. Nothing was too much trouble. My full English breakfast with a side of avocado was perfect, with extremely good quality ingredients. We were served a complimentary shot of “blood building” juice to start, which was delicious. I ordered my own concoction of celery, cucumber, lettuce and lemon, which was also delicious because of the quality of the ingredients. The peppermint tea is also very high quality. So happy with my stay! And can’t wait to be back!

Stayed in March 2024

The water supply was limited. I had to keep calling the room service for water . After cleaning the room, water is not provided unless I call.

I liked the location, staff smiling, helpful and welcoming. The breakfast was excellent! The toilet is Smart toilet I liked it.

Stayed in March 2024

The only negatives for the hotel was the bathroom and breakfast experience. We felt the bathroom was too small, in comparison to the size of the room in particular and the shower was not up to the standard I would have expected for the calibre of the hotel. Whilst useable the size did not allow for a comfortable experience. Our negative experience at breakfast involved a foreign object in one meal, which was dealt with I believe professionally and quickly, it was however unpleasant and unexpected.

The overall impression of the hotel from the exterior is simple and minimalistic, given it's brilliant location is a positive, however one inside there is a welcoming atmosphere. We arrived earlier than our expected check-in time, which was very well accommodated with us being taken to our room, having received a complimentary upgrade. Our room was a wonderful size, and well appointed and the staff were willing to assist with any questions or queries we had. We had breakfast included in our room rate, which was very pleasant, with a wonderful selection which was all presented well and the food was of good quality, despite an issue with one meal, that was dealt with professionally and quickly.

Stayed in March 2024

top view and decent size of the room . class but not flashy

Stayed in February 2024

Room was excellent. Location is perfect. Breakfast was very good.

Stayed in February 2024

at 9:30 pm the bar was closed and the breakfast service was very slow

Rooms have been excellent Great location

Stayed in February 2024

The value of the room

The place

Stayed in February 2024

Service is very fast

Staff are so kind and polite

Stayed in February 2024

Clean room, use of technology in the room was excellent

The staff and hospitality at the hotel were good, as I requested to change the room and they were helpful in doing so

Stayed in February 2024

Its not a five star hotel, not coming back

Location only

Stayed in February 2024