Evening meal service was slow.

Spacious rooms, ample car parking, spacious public areas, good food, good pool, great breakfast, lovely friendly staff.

Stayed in May 2024

Swimming pool access was limited, maximum slot at a time is 45 mins and it was like clock ticking. It was all time early morning later afternoon or evening. No time where you are allowed to stay for atleast an hour in pool and you can’t book back to back slot either.

Room cleanliness

Stayed in May 2024

The blackout curtains on the windows could have been more effective.

Friendly staff, super clean and comfy room, excellent breakfast, bar service and spa.

Stayed in May 2024

The price was ok but I have been other hotels near by that are better priced. Also there is no halal options for breakfast such as beef or chicken sausage would be a nice touch if there was.

Bed was fairly comfortable and rooms were spacious it was nice to have a table you can both sit at in the room also.

Stayed in May 2024

Stayed on top floor, windows didn't open had to rely on ac. 2 guests need 2 sets of towels plz.

The staff couldn't be faulted always very polite and friendly. Only had breakfast but that was very good with a wide range to suit or tastes.

Stayed in May 2024

I found the fact that you had to put the card in confusing at first

The breakfast was nice.The bed was comfortable.

Stayed in May 2024

Everything was good.

The staff are great, the rooms are clean and comfortable and the breakfast is amazing.

Stayed in May 2024

Clean and modern

Stayed in May 2024

Not being able to go to the swimming pool

Location, decor, cleanliness staff

Stayed in May 2024

Room very noisy in evening because faced in to courtyard, where very noisy TV/people Disrupted sleep and was tired in the morning Would not be happy to stay in similar room in future and would want one that faced outwards (hopefully quieter) Couldn't open windows

Helpful, pleasant staff at front desk and at breakfast Spacious room Very good breakfast and reasonable value Location easy to get to by car from M4 Plenty of car parking space Room had a bath

Stayed in May 2024

Wi-Fi a little unreliable at times in the room.

Lovely sized rooms and good amenities in the room. Breakfast was brilliant and the poor was very relaxing.

Stayed in May 2024

Arrived late on 17/05 and decided to go to hotel for a drink to relax before bed - big mistake. Atrium area are was a mess, tables full of empty glasses and no where clean to sit. I had to clear 12 glasses onto another table so we could sit down. We counted well over 100 glasses left on vacated tables. Bar was quite busy and this reflected the bar staff moods. Small bald bar man was spectacles was extremely rude, obnoxious and pretended to ignore my requests. Asked about gin and was given a blunt answer ‘ we don’t serve that’ no other gins offered. Brought drinks and was charged £13 for a brandy and coke plus £7.50 small bottle of cider. Looked for bar prices none at the bar area, asked the same bar man again and he snorted there were menus on the tables with prices. It is a bar not a restaurant so bar prices should be visible at the bar area. Ordered house brandy after ‘borrowing’ a menu from a table next to us, it seems the very miserable and obnoxious bar man charged me the most expensive price despite asking for the house as I was mixing it with cola. Atrium bar was a complete mess never seen a bar like this in 55 years and both staff were sulky and moody, probably overwhelmed by lack of staff as clearly indicate by the complete mess the area was. We sat there for 25 mins and none of the bar staff attempted to clear or clean the tables. Due to the negative energy, complete mess and foul moods of the bar staff in particulate the small bald man we choose to drink in a local pub instead nearby over the following nights where the staff were indeed polite and happy and the bar had clean tables and clear of empty glasses as it should be. More staff are obviously needed at the Atrium bar on a weekend and a refresher course on customer training would not go amiss. For this reason unlikely to rebook again next month when we travel back to the area.

Great location, very modern and super clean. Rooms were big and not claustrophobic and free toiletries. Had a safe which was great. Housekeeping were spot on and room was immaculate. Reception staff were happy, polite and accommodating especially on checkin 17/05 evening. Health club staff were both polite and accommodating and area was immaculate and super clean - hotel has just renovated the pool area. Lots of parking especially in overflow car pack literally just opposite hotel where we parked all weekend. Hotel is spacious, modern and welcoming.

Stayed in May 2024

Pillows were terrible like putting head onto a marshmallow…. No support at all.

Great staff very helpful. Swimming pool area very smart… smallish pool but enough for dip. Great sized room.

Stayed in May 2024

Room was good but very little daylight

Staff were superb…great bed too

Stayed in May 2024

From the reception to our bedroom was fantastic. Great view and comfortable living. The breakfast and amenities were also great. Definitely go again.

Stayed in May 2024

We were lucky because on our arrival there was first day of swimming pool reopen, but there was no info on temporary closure during reservation process.... and swimming pool was one of the most important in hotel selection. There was no clock on the swimming pool, the reservation process of swimming pool should be more modern (e.g. mail, web form, mobile app). One day after late arrival there were no bottles with drinking water in room (somebody took used one and forgot to put refiled).

Very comfortable beds and big rooms. Renovated swimming pool with warm water. Good breakfast. Quiet. Location good, but only if you are by car. Daily refilled drinking water bottles. The room was well prepared, equipped with baby cot which we asked during reservation process.

Stayed in May 2024

In the two dinners they didn’t had the full offer of plates on the menu, in the second night was worse. The restaurant staff seemed a little bit lost

The building, the staff and the pool

Stayed in May 2024

Fridge/cooler a bit small

Comfortable and Clean modern contemporary rooms

Stayed in May 2024

GRAT BREAKFAST

Stayed in February 2024

Unfortunately the mattress was uncomfortable and didn't get much sleep.

The hotel, room and staff were very nice. Great location for the football.

Stayed in April 2024

Reception - I was charged more than my rate which was confirmed by booking.com. spoke with Reception twice, who acknowledged the mistake, spoke with them again upon departure. They explained the refund will be deducted from the total, but did not happen. Incredibly frustrating that I am having to message them again. Black out curtains in the room did not touch the ground, so the sun was beaming through at 6am. Lack of TV channel options available and was unable to connect to phone

Lovely hotel with no noise in neighbouring rooms, very good size accommodation. Food very tasty also with on point house cleaning (they couldn't do enough for you)

Stayed in April 2024

.

Very friendly and proffessional staff.

Stayed in April 2024

Nothing

Reception was very fast professional yet friendly.

Stayed in April 2024

Think the room was overpriced for what it was and without breakfast included

Good location and very helpful reception staff

Stayed in April 2024