15 CROSS STREET, Manchester, M2 1WD, United Kingdom
#31 of 111 hotels in Manchester
Guests' ChoiceBased on 12958 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.6
Facilities
8.6
Staff
9.2
Value for money
8.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Fiona
United KingdomNot a dislike as such, but I expected the room to be slightly bigger than it was
The staff were very friendly and welcoming
Stayed in May 2024
Reviewed: 8 May 2024
Gordon
IrelandLocation great Breakfast option is poor so we ate outside hotel
Stayed in April 2024
Reviewed: 8 May 2024
Claire
United KingdomThe rooms are quite small and warm, but the Aircon worked really well. Some parts of the room were quite dusty but overall clean and tidy rooms.
The location is amazing, 10 mins walk from Victoria and right in the centre of the city. There was barely any noise during my stay and I was also given the high floor I requested. We arrived half an hour before check in and got out room key straight away.
Stayed in May 2024
Reviewed: 8 May 2024
Angela
United KingdomThe bar was amazing and the staff were so helpful and welcoming.
Stayed in May 2024
Reviewed: 8 May 2024
Amie
United KingdomUncomfortable pillows
Great location
Stayed in May 2024
Reviewed: 8 May 2024
Glenys
United KingdomEverything was excellent. Very friendly helpful staff, brilliant location, excellent decor and cleanliness. Was very very happy with everything and will certainly use Motel One again! ( Especially as I am to have a free breakfast as I became a member! )
Stayed in May 2024
Reviewed: 8 May 2024
Ellie
United KingdomBathroom was not clean under sink- still has toothpaste I underneath sink and bin not clean
Decor
Stayed in May 2024
Reviewed: 8 May 2024
Bestwah
United KingdomNothing
Excellent all round
Stayed in May 2024
Reviewed: 7 May 2024
Michelle
United KingdomFriendly staff and lovely decor! Room was lovely and bed comfy!
Stayed in May 2024
Reviewed: 7 May 2024
Amy
United KingdomOnly downside was the lack of plugs at both bedsides - one side had plug sockets & USB’s & the other side only had one plug, but this worked for us. There was also only one bin in the bathroom which we soon filled with food rubbish etc so maybe another bin for the room & one for the bathroom would be a good touch!
Liked that check in was smooth - also was able to check in early due to our room being ready! Very easy location & spacious hotel lobby, room was a decent size & had everything needed for a overnight stay!
Stayed in May 2024
Reviewed: 7 May 2024
Kayleigh
United KingdomThe only thing I could point out was the breakfast was continental and more hot options could be available - that being said, boiled eggs were included in the breakfast and had smiley faces on them, this made my day! :)
The room was great value for money, very hospitable staff and a lovely atmosphere. Breakfast was great!
Stayed in May 2024
Reviewed: 7 May 2024
Viorel
RomaniaNothing to complain about
Excellent location, close to the city center and points of interest. Very kind staff to our requests, exemplary cleanliness.
Stayed in May 2024
Reviewed: 7 May 2024
Andrew
United KingdomPerfect location
Stayed in May 2024
Reviewed: 7 May 2024
Faye
United KingdomPerfect location. Good bar area and clean rooms
Stayed in May 2024
Reviewed: 7 May 2024
Holly
United KingdomNothing to not like about the place it was gorgeous
Was very nice and modern
Stayed in May 2024
Reviewed: 7 May 2024
Lisa
United KingdomEverything was great there is nothing to fault.
The customer service by all of the team members is exceptional very customer focused and interested in guests snd making their experience a great one. Environment is great, rooms are excellent value for money, clean and comfortable.
Stayed in May 2024
Reviewed: 7 May 2024
Danielle
United KingdomCouldn't open the curtains as the room looked straight into kitchens of another building
Location was ideal Bed was comfy and large Room was easy to keep to temperature
Stayed in March 2024
Reviewed: 6 May 2024
Florence
United KingdomWish they had a gym
Super friendly staff, extremely clean, amazing location and excellent breakfast
Stayed in May 2024
Reviewed: 6 May 2024
Anthony
SpainI never knew the approx time my room would be serviced. It made planning my day a bit difficult
The room size is a little snug and there is only one chair..I was on my own this visit but previos visit was with my husband an we found this a small problem.
Stayed in May 2024
Reviewed: 6 May 2024
Despoina
GreeceBetter clean in the main room. A second stand for the second luggage we had
The location was excellent nearby everything you need (transportation and food), quite safier than other places in Manchester
Stayed in May 2024
Reviewed: 5 May 2024
Gemma
United KingdomNothing I didn’t like
Location and cleanliness
Stayed in May 2024
Reviewed: 5 May 2024
Debbie
United KingdomOnly one thing. Shower pressure too low.
Location, spotlessly clean, modern - ticked all boxes
Stayed in May 2024
Reviewed: 5 May 2024
Kian
United KingdomA cooked breakfast would make this place a 10/10
Excellent staff and nice cozy rooms
Stayed in May 2024
Reviewed: 5 May 2024
Julie
United KingdomWould help to be clearer that there are more than one Motel Ones in the area and hand towels .
Liked how close th hotel was to the shops
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content