Rooms a bit tired but perfectly fine.

The food was exceptional.

Stayed in May 2024

The towels had a overly strong smell of prawn crisps. Can I suggest a 'do not disturb' sign for guests who want to lie in past 9am.

The food was excellent, the room was good. The pool and sauna were clean and accessible. The staff were very nice, cheerful and went out of their way to help whenever needed. Location was fantastic, parking was fine and the bar was friendly and welcoming

Stayed in May 2024

Small room, uncared for, fixtures and fittings need to be addressed. In the bathroom, the toilet roll holder was hanging off, and eventually fell off; there was no towel rail or indeed any hooks in the entire room; the toilet seat was unstable;the seal around the bath was lifting and unpleasant; the sink waste was rusty; the floor covering was rising by the bath, probably contributing to the musty damp smell in the bathroom .

The staff were warm, friendly, and welcoming. The garden area was lovely, the location was superb, the food was outstanding, and it was very reasonably priced. The pool was lovely, and we were allowed access before checking in. The facial I had was lovely.

Stayed in May 2024

The shower didn’t drain properly which caused the bathroom to flood and we had to use towels to contain the water. When reported it was not cleaned or checked until we checked out. They did acknowledge

I loved everything about the location and the rooms as well as facilities

Stayed in May 2024

My partner is vegetarian, we looked on the website before booking and the menu options seemed to be reasonable, however when we received the menu on the evening it was different, and there could be a far better variety of choices, the roasted cabbage was literally half a cabbage sat on top of a bed of lentils (it was a lot of cabbage). We would book again but would ring before to check the menu as believed this needs some work.

Setting was beautiful, facilities were fantastic, staff were lovely, room was clean and comfortable.

Stayed in May 2024

The old bedrooms

The food at the restaurant / bar

Stayed in May 2024

After food you could go and sit in the top bar area and people are having food in there aswell as the restaurant. There's not alot to do in the evenings, we asked if we could put the TV on for some music which the staff was happy to do so for us. Last orders were around 10.30. It would be nice if they had the top area for some quiet music or entertainment for guests who's staying at the hotel.

It's a beautiful setting. The pool area was clean and tody. The sauna and steam room were perfect. We had an evening meal booked at 7.30 so we didn't want a big meal in the day so they had a cream tea/coffee as the restaurant shut at 3pm. The food was beautiful and the service was amazing. All of the staff were extremely helpful.

Stayed in May 2024

Bed and general decoration. Mainly in bathroom

Evening meal and breakfast very good

Stayed in May 2024

The mimimal provision! No dressing gowns or towels provided for guests for use at the Spa. I checked with reception-£5 charge each for dressing gowns because "they get stolen"! So we had to walk the corridor to the Spa with towels from our room wrapped round us, then after a swim, had to use a wet towel to have a hot shower back in our room before dinner. Surely they could just charge a deposit or ask guests to return them at check-out? This felt so mean and spoilt the stay. The Spa pool was bare and more like a cheap town swimming pool. A few plants or decoration may have made it feel more special. The pool tiling was old and dirty looking especially around the jacuzzi. For the amount I paid per night, I expected a lot better than what we got. Breakfast was adequate-when you got served. But overstretched staff, however polite, meant that they didn't get the buffet food out for the start of the session and on the 2nd day, was very limited. The hotel is the only one in that area, and that obviously makes them feel they don't need to make any effort!

Very friendly staff and beautiful location

Stayed in May 2024

The Bar and restaurant area needs a bit of character put into it, we sat int he Bar and it was a bit drab. The room wasnt great im afraid. The bed was uncomfortable, seemed to dip in the middle with lumpy sides. The room was very clean, however the decor is dated, there was no shower, just an adaption to the bath, the bath had a chip in it, the taps were slightly broken, the flooring was coming up in the bathroom and we almost burnt ourselves on the hot tap. I understand times are very difficult at the moment, but it needs some paint, and some TLC.

All of the Staff were very friendly and lovely, and the food was so nice. The Welsh Breakfast was very tasty, used good quality local ingredients. We had Scallops to start which were cooked to perfection. My partner had the Cod which was so succulent and full of flavour with a good portion. I had the monkfish which was a little over and the portion of the overall dish was small for the price, but the taste was lush! We didnt use the pool area but it looked nice from outside!

Stayed in April 2024

The bathroom needed decorating in my bedroom, in need of a little TLC.

The staff were very friendly and I felt the stay was value for money. I thought the pool area was particularly nice.

Stayed in April 2024

Booked suite 34 , curtains were filthy, there was pen all up the wall ( things like this i don't normally notice but they were right in front of you as you walked in) bathroom was also mouldy and as the tiles were white this stands out a mile. Been here a few times and never had any thing to grumble about just needs updating. Dining area also needs some attention.

All food was amazing, amazing staff an facilities too. The issue is with the look of the place nothing a lick of paint and some TLC couldn't fix.

Stayed in April 2024

Tiles loose in jacuzzi

Breakfast very good, restaurant food excellent.

Stayed in March 2024

The bed springs were really creaky. As we were situated by the reception, you could hear conversations from the hallway and people coming and going.

Friendly, helpful staff. Excellent food and leisure facilities.

Stayed in April 2024

The room was really tired and the bathroom had a window out to the hall way.

The staff, and the restaurant were astounding. Just great!

Stayed in April 2024

Bed a little lumpy

Situation

Stayed in April 2024

The room needs updating and most of the common areas. The pools and changing rooms are tired.

The staff were excellent. The restaurant food was excellent. The location was excellent

Stayed in April 2024

The mattress in the room was really bad. I could feel every spring and it wasn’t flat. They need to be changed! Showers in the pool area and Jacuzzi were very dirty. Black on edges due to poor cleaning not using bleach and a proper scrub!

Great location and breakfast was very good. Staff was really nice and polite. Spa was great and massage was superb!

Stayed in April 2024

Not really a dislike ..but the bathroom could do with a make over in our room (18).. ...The bath panel was split ..the chrome pole holding up the shower curtain was rusty and the silicone was mouldy ...

I liked the pool ..sauna and steamroom ...the staff were friendly and helpful ..we stayed in room 18 and i thought the bathroom could do with a make over in my honest opinion . We had booked a table on our arrival and really enjoyed our meal . I will be booking to stay again

Stayed in April 2024

Bathroom was a bit mouldy and run down, lots of screw holes on tiles and the ceiling looked as it it had been very mouldy. Not shelf for your toothbrush! Incorrect toilet seat, had shell seat instead of the correct D shape. Tiles mouldy in the shower. Overall bathroom let the overall experience down. Widow has seal missing and wind howled through the gap, was like it was open. In the spa the jacuzzi is a bit run down and not very powerfully.

The food was exceptional both dinner and breakfast. Breakfast buffet and hot order which was very nice surprise. Service was very good. Room was OK, good tea station. Towels felt nice. The pool was very warm and a good depth. Sauna and steam room where very good. Overal the spa was very nice and priced well.

Stayed in April 2024

Could do with some hooks in the room to hang towels/coats. Had to put towels over the side of the bath but they weren't dry the day after. The pool/spa area was great and well equipped but had to tell them about the poolside and changing room floors as they were not clean. The room I stayed in was very comfortable but the bathroom window wouldn't close and could do with a bit of an update.

Really comfy beds, amazing breakfast to order, friendly staff in all areas, picturesque location, great hot shower, fab lunch and dinner food.

Stayed in April 2024

A couple of minor points, but the toilet roll holder in our bathroom kept depositing the toilet roll on the floor because it was loose, and there was no light on one side of the bed. It might have been nice to have had a shower curtain and the shower attached to the wall instead of just being able to use it in, or over the bath.

I rang the hotel a couple of times before I came to check some details and book a meal for the first night and the staff were friendly and helpful. The meal we had on our first night was excellent-slow cooked lamb followed by lemon cake, cod with chorizo followed by cheeses (generous helpings and very tasty.) The meal we had on the third night (a Sunday) was not so good, especially the mushroom risotto with char-grilled chicken, which sounded very promising, but I make risotto myself and mine is way better!! Sorry to criticise. Also on our final morning we took a chance on "grilled" Kippers, which we normally love. These were small and definitely NOT grilled-I would say they were boil in the bag or "jugged" Kippers at best. It was a shame, as the cooked Welsh breakfasts which we had on the other days were delicious! We both really enjoyed seeing the local birds coming to the bird feeder-especially the Great Spotted Woodpecker and the Nuthatch-beautiful! The location of the hotel was really nice too, with the river and mossy trees behind. I made use of the swimming pool first thing on our last morning and really enjoyed it.

Stayed in March 2024

I didn't like that the shower was not on the wall in the bathroom, The bedroom was a bit dated

The pool area was nice, The bedroom was clean and warm, and the location was good for the waterfalls

Stayed in March 2024

Room decor, lack of bathroom facilities very noisy fan

The area

Stayed in March 2024