Its a typical English tired faded old resort hotel, a bit creaky at the seams which is fine but at the price we were paying it was a bit below 'good' and the cleanliness in the bathroom was a bit short of attention to detail. Reception desk staff were friendly enough but overall it wasnt a 'smart' experience.

Its a nice old hotel in easy (10-15 mins) walk of Matlock Bath and fortunately out of the madness of 'down town' . The open air geo thermally heated (but chilly) pool behind is free to guests and that is a real bonus if you like to swim (vs splash). We upgraded and got a nice room overlooking the gardens and the pool, the first room we saw was poky with no view other than internal courtyard / roof top. Breakfast was OK not exceptional but we didn't eat in the restaurant.

Stayed in May 2024

Evening meal could have been better

Lovely pool. Problem with room sorted out quickly.

Stayed in April 2024

Thought we would have a room in the main building, but instead we was in an annexe out the back, the view was OK over looking the pool, but we felt disconnected from the main hotel.

Location

Stayed in May 2024

Pillows were terrible! Thin, flat and stained. I requested two extra ones which were just as bad and even one didn’t have a pillowcase because they couldn’t find one. We like the garden rooms overlooking the pool and while I noticed the rooms have been re-vamped since our last visit, the bathrooms are very dated but everything was clean. Ran out of plates at breakfast, coffee too but it was too hectic for one person to manage. I suggest a sign telling guests not to put croissants through the toaster as there was a lot of discarded burnt ones. The setting needs to be adequate for your bread/crumpets etc to be cooked to a nice colour first time through as going a second time burnt them too creating a lot of smoke. Would have liked some cooked tomatoes at breakfast but I did ask for vegetarian sausages which I had with mushrooms and baked beans (I don’t eat eggs).

The outdoor pool is really what I go there for (my 3rd visit) but I was told it didn’t open until 10am (BH Monday) and as I had to leave 0930 I missed a morning swim but there were people in from 0800 many of which we also guests staying at the hotel. The staff are hard working, professional and friendly. Noah worked his socks off at breakfast this morning. The receptionist had to help him eventually as he was the only ‘waiting’ staff which was crazy as the hotel was full (as explained by the receptionist). Noah also did a brilliant job in the bar on Saturday night along with the manager. The dinner was delicious and well presented. The team on our visit were great, a credit to the hotel so look after them!

Stayed in May 2024

Place is starting to look a bit tired,needs a good painting ,a refreshing.twice I've been now and couldn't get in the spa even though I tried to book months in advance so to me it was just a hotel,enjoyed my stay but could have been better

The staff are wonderful they can't do enough for you, breakfast was lovely

Stayed in April 2024

2 connected single beds instead of a dedicated double, lip in middle uncomfortable

Staff excellent, kind helpful and professional (including cleaning staff)

Stayed in April 2024

There was quite a bit pubic hair in the bath/shower which we had to clean before we could use it

Lovely location lots to do friendly staff. The bed was so comfy and large

Stayed in April 2024

The annex would benefit from an update to make it more luxurious, but good value.

Beautiful house..the annex is quirky and great to be by the pool.

Stayed in April 2024

This is not a 4 star hotel. For a start the information clearly mentions a towel radiator in each room. Ours had one with the plug cut off. The tiles next to the toilet were all blown and could fall off at any time. The staff are very friendly but clueless. The chap who served us at dinner was lovely but clearly needed training and had been basically left to fend for himself. It took 45 minutes before we were asked if we'd like coffee after our dinner - apparently clearing the dinning room was more important. . The hotel has recently changed hands and apparently they are aware that there are issues- well they have a long way to go.

The hotel is in a fabulous location.

Stayed in April 2024

Too many stairs to our room, especially when carrying cases.

Lovely location and very relaxing

Stayed in March 2024

The 1960's extension part needed good refurbishment-new double glazed windows, new corridor flooring and new external paint job. Realise this is an old long established hotel which is trying to improve.

Room was pleasant but could have had a few pictures. The rear door to the pool area had no door lock so was 'OPEN'

Stayed in April 2024

No lift! When going up flights of steps with suit bag, suitcase, bag and handbag then trying to open a fire door at the top step and having to back step down three steps with bags so I could open the door and struggle to get through it was dangerous.

Breakfast was adequate. It was very difficult, taking the lids off the hot plate to get your food with a plate in your hand and nowhere to put anything!

Stayed in April 2024

Our room was located in an annex, meaning it was quite some distance from the main areas of the hotel. The décor was quite dated and would benefit from refurbishment. The only negative though from an otherwise enjoyable stay.

We travelled to this hotel specifically for the outdoor spring fed swimming pool, which certainly didn't disappoint. The pool lifeguards were really helpful and informative and we were even able to use the pool facilities prior to check-in. It was also a nice surprise to have a cooked breakfast, as the booking information stated that the hotel only provided continental breakfasts.

Stayed in March 2024

Nothing

The restaurant is superb. Had dinner and afternoon tea there and both were superb.

Stayed in April 2024

Couldn't get time in the spa and can't prebook

Location

Stayed in April 2024

The odd upkeep on the buildings we were staying in with the balconies. The roads leading up to hotel full of potholes.

Breakfast was great. The rooms were clean and beds were comfy. Staff were always very polite amd helpful. The views from balconies gorgeous the pool grass and seating areas all well maintained and clean.

Stayed in April 2024

Have just looked to book again and the prices have doubled for all year . So disappointed.

The pool is lovely, please don’t change anything! Fire alarm at 1 am wasn’t great . Breakfast was average. Really nice relaxing and chilled atmosphere, nice friendly staff.

Stayed in April 2024

The bedroom and bathroom were very clean and spacious. There’s a nice bar on site open until 11pm. Really enjoyed our stay also walking distance to Matlock bath. The staff were also very welcoming and helpful.

Stayed in April 2024

The ducks in the swimming pool.

The ducks in the swimming pool.

Stayed in April 2024

Awful and chaotic restaurant service. Small menu but not all choices available. No olives or appropriate snacks whilst we waited 90 mins for any food. Just 2 bags of crisps (!?). Food poor to average

Clean room v comfy bed. Helpful staff who seemed overwhelmed by what might be thought of as a busy Friday night service. Bar manager did give us a bottle of wine on house though.

Stayed in April 2024

The building is an antique so there are a few things which aren’t modernised or kept up to date as much as in other hotels. The window in our room had a broken latch and the general maintenance upkeep was a little lower, mainly things like scuffed walls and worn out carpets. But nothing major.

The staff were very friendly and the rooms were clean and spacious. The lido pool was very special, the lifeguard in duty was so friendly and helpful and explained the history behind the pool and how it worked. Overall a really nice stay.

Stayed in April 2024

Bit disappointed with the spa facilities. The jacuzzi wasn't very clean and the sauna and steam room weren't on to start with .Also facilities nit large enough to accommodate more than 5 people at any one time.There were 8 people there when we were there.Also no warning beforehand that the treatment room was for 2 people so a bit surprised having to have a treatment with my friend.

Lovely friendly atmosphere ,great breakfast

Stayed in March 2024

Corridors in the chalets needs updating, rooms were clean but no atmosphere

Good breakfast

Stayed in March 2024

Long way to walk to room 77 carrying suitcases upstairs & through loads of doors. Also the room was only set up for two guests despite us booking for 4 people, so only two bath towels, 2 glasses, 2 biscuits etc. We were disappointed that our children couldn’t use the spa & swimming pool.

Great Location, nice & quiet

Stayed in April 2024