Metrocentre, Newcastle upon Tyne, NE11 9XF, United Kingdom
#13 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 609 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.0
Facilities
8.8
Staff
9.2
Value for money
8.5
Free WiFi
8.4
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End of dialog contentReviewed: 1 May 2024
Martyn
United KingdomBed was too firm for our liking, had a snack in the bar which wasn't good value for money (£4.50 (including 12.5% gratuity) for small portion of frozen chips).
Room, leisure facilities, breakfast, decor, staff
Stayed in April 2024
Reviewed: 29 April 2024
Laura
United KingdomStaff were friendly, lovely clean spacious room
I had to ring reception at 10.30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud. Reception came up and sorted it within a couple of minutes
Stayed in April 2024
Reviewed: 28 April 2024
Emma
United KingdomExcellent staff , hotel and service . Spa and pool fantastic. Will definitely return
Stayed in April 2024
Reviewed: 28 April 2024
Sharon
United KingdomExcellent service - staff very helpful
Stayed in April 2024
Reviewed: 26 April 2024
Zoe
United KingdomThe pool area was lovely and clean but the changing rooms were really cold and the pool was on the cold side too. Fine if you were moving around but not if still. No good when standing around with small children
Staff friendly and helpful. Rooms lovely and clean with everything you could need. Great breakfast
Stayed in April 2024
Reviewed: 26 April 2024
Rochelle
AustraliaLovely room and actually had air conditioning (cooling) which was a nice surprise . All staff were friendly and helpful.
Stayed in April 2024
Reviewed: 22 April 2024
John
United KingdomComfy bed , great breakfast, free parking , great staff.
Stayed in April 2024
Reviewed: 22 April 2024
Zoe
United KingdomSpa wasn’t open on a Sunday, would have used if open.
Modern, very clean, spacious, bed was comfortable, tv had internet so was able to watch films/programmes. Very friendly staff. Had a nice swim and sauna in the morning.
Stayed in April 2024
Reviewed: 21 April 2024
Christopher
United KingdomNothing everything was perfect
Very clean, friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Lorena
United KingdomIt seems the room they gave us was an accessible unit so the bathroom configuration wasn’t conventional. However to stay one night, that wasn’t a problem.
Comfortable, spacious room and good amenities.
Stayed in April 2024
Reviewed: 21 April 2024
Rob
United KingdomIn the midst of an out of town shopping centre. Main bar characterless.
Large room, comfy bed, spa and swimming pool
Stayed in April 2024
Reviewed: 20 April 2024
Summer
United KingdomRoom lights didn’t work
Good location
Stayed in April 2024
Reviewed: 20 April 2024
Rachel
United KingdomCars weren't parked particularly well, which made parking awkward. Thought the room would have been more up to date as it was an executive room.
Stayed in March 2024
Reviewed: 16 April 2024
Alan
United Kingdomnothing
great facilities
Stayed in April 2024
Reviewed: 16 April 2024
Rosie
United KingdomUnfortunately the pool was dirty we advised the pool Manager
Stayed in April 2024
Reviewed: 15 April 2024
David
United KingdomNo issues or concerns
Reception Team - very polite and helpful - the room itself was very clean and comfortable - Breakfast - nicely presented - plenty of variety
Stayed in April 2024
Reviewed: 15 April 2024
Karolina
United KingdomI cant really say that I didnt like anything.
everything
Stayed in April 2024
Reviewed: 14 April 2024
Federica
United KingdomThe constant french fries smell in the lounge going up to the room corridors
The room
Stayed in April 2024
Reviewed: 13 April 2024
Steven
United KingdomNice hotel and good facilities.
Stayed in April 2024
Reviewed: 12 April 2024
Leighann
United KingdomThe pool, room size, Location.
Stayed in April 2024
Reviewed: 12 April 2024
Amanda
United KingdomShower over the bath with a fixed shower head.
A clean spacious room with a large comfy bed.
Stayed in April 2024
Reviewed: 12 April 2024
Anthony
United KingdomNothing
Perfect
Stayed in April 2024
Reviewed: 11 April 2024
Janine
United KingdomLovely, clean and rooms had plenty of space.The beds were very comfy. The location is perfect for shopping centre
Stayed in April 2024
Reviewed: 10 April 2024
Alan
United Kingdomroom fit for purpose breakfast met expectations area clean and staff attentive
Stayed in April 2024
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