Room was very small.

Breakfast was good.

Stayed in September 2023

VERY noisy from other rooms. Shower had no door / curtain so water went everywhere.

Good price and handy location.

Stayed in October 2023

Rooms very worn out and run down. Needs a lick of paint. Very hot in the rooms. Beds not comfortable. Rooms very small. Had to move the bed to allow myself to get in the otherside!

Location was excellent for local restaurants, underground stations and portobello Road.

Stayed in October 2023

Poor quality bed was on wheels and constantly moving had to place my suitcase in front to stop it from moving around Shower far to high and not really adjustable

Room was extremely small and not clean as expected

Stayed in October 2023

Hotel was old and run down, fire alarm went off at 2 am and went for 20 minutes no one bee came to let us know it was a false alarm was terrified!

Location

Stayed in September 2023

The room was very small, but i knew it. But still difficult to find a place for my suitcase. Difficult to hang up towels and jackets because there was just four hooks in the wardrobe at the end of the room. The breakfast was very boring with overcooked eggs and not much to choose from.

It was okey. Quite central and three tube stations in walking distance. The staff was okey, and good cleaning.

Stayed in October 2023

With exception of the manager the rest of the staff were not friendly

The water kettle in the room was not working

Stayed in October 2023

room in basement, breakfast very poor

Perfect location

Stayed in September 2023

Staff not very accommodating. Size of the room for the price we paid did not reflect .?felt like we were in the broom cupboard.

Location

Stayed in October 2023

Room a bit shabby, had to prop the window open for air circulation.

Nice building. Very good location, check in and check out

Stayed in July 2023

I booked this hotel for my sister and brother-in-law as an anniversary gift. The pictures they have shown me are terrible. (I'm unable to upload them as they're on a camera and not local to me) I upgraded to a "luxury suite", no - still one room. The massive kitchen vent outside the window made it impossible to open the window as it was on 24/7. They didn't want breakfast so I can't comment. The staff were less than helpful and not at all cheery. The paperwork I printed off beforehand showed outdated information such as "you must provide photo ID on arrival", which my sister doesn't have, but wasn't asked for it by reception. That would have saved some worry. It was meant to be a romantic break for them, but they came back tired and weary from lack of sleep due to the noise. I wouldn't recommend this hotel at all - but if you do book, don't have room 12!

The outside and the reception were inviting and clean. I'm afraid it stops there.

Stayed in September 2023

Our kettle was broken, half of the lights in the bathroom were broken and the shower did not have warm water, especially after 9 in the morning.

The location is good, the beds were fine and overall the facility was in good and clean state.

Stayed in September 2023

The bathroom was tiny, location was a fair walk away from the closet tube, the room itself was small, it was noisy and you heard every step in the room above and across the hall. No air conditioning so the room was very hot. The bedding was not changed and there was rubbish left in the bin from the previous resident and the sink was cracked in the bathroom. Not value for money at all.

The location was peaceful and staff were friendly.

Stayed in September 2023

The basement room was not what I expected as hotel advertised as Boutique/luxury Kettle in room not working-that problem wasn’t solved by staff Staff in general were unhelpful & don’t know what “ customer service” means

Great location

Stayed in September 2023

Heat of room

Location

Stayed in September 2023

Ground floor so overlooked by the courtyard . Very moist near the lift

N/a

Stayed in September 2023

They have a petty requirement of photo ID needed at check in. Ok if you are foreign, with a passport to hand but for anyone British just staying in London for a night one does not necessarily have photo ID available. Fortunately I did have my driving license but there seemed to be no budging on this and had I not had that, I couldn't have checked in which is pathetic.

Very convenient, very clean and comfortable but the room was tiny and was very hot in the heatwave. There was a fan fortunately but that was very loud. I couldn't have survived without it.

Stayed in September 2023

Our room could have done with having a proper clean before we arrived

Lovely location

Stayed in September 2023

I have stayed here over 50 times pre Covid and this hotel has gone downhill in my opinion The room was tiny which was not a huge problem but the bathroom looked tired. The sink wouldn’t drain and it could have been cleaner The breakfast is very very basic. The staff were not that friendly It was always my hotel of choice. I’ll look elsewhere in the future

Excellent location

Stayed in September 2023

Great location.

Stayed in September 2023

Simple breakfast

Great stay for NHC

Stayed in August 2023

I would not say the facility and size of the room could be classified as 4 stars. Staff was not very warm I requested a crib and it wasn’t given to me due to the size of the room, but at a surcharge for a bigger room I could have had it. A bit disappointing. Breakfast staff very friendly and one of the male receptionist very helpful helped me with the buggy as, despite the lift to access the different floors, there are a few steps to access the main entrance which are not the easiest to access if you travel alone with infant/buggy.

Location

Stayed in September 2023

The shower needs a curtain, not pleasant to have the whole bathroom flooded. As well as room was quite hot, since the window can be opened just a pinch, so would be good if anyone thought about ventilation. Also the hair dryer's plug was broken, not that I mind air drying my hair, but would have been handy.

Great location. And very affordable.

Stayed in September 2023

No shower curtain, everything gets wet

Staf was friendly

Stayed in August 2023

Balcony

Stayed in August 2023