The corridors to the rooms feel quite dated compared to the room and reception area. The toilet is also separate to the shower room. Room key cards didn’t work correct on gym door in the mornings (but staff were helpful to provide access. Key card worked correctly in the afternoons)

Friendly staff, and modern lobby and main bedroom area. The gym was well equipped and nice breakfast service each day

Stayed in May 2024

No air con !!

Great location modern and had everything we needed apart from air con- it was Boiling!!!

Stayed in May 2024

Cost of room as short notice difference of almost £80 had I booked the following day

Ideally situated for our requirement

Stayed in May 2024

A little warm in the room. No aircon. Separate bathroom and toilet - but toilet had no hand basin in and bathroom was round the corner.

Very helpful staff and lovely breakfast

Stayed in May 2024

I paid double the price that I could see advertised at reception on the screens.

Lovely clean hotel.

Stayed in May 2024

No air-conditioning

Stayed in May 2024

Excellent location, great breakfast plenty of gluten free options, nothing too much trouble.

Stayed in March 2024

The bedrooms are quite dated and very hot. AC didn’t work. It was very noisy, didn’t get much sleep.

Social areas really modern and comfortable. Staff very friendly.

Stayed in May 2024

Lighting in the room wasn't great, very yellow, could have done with more 'natural' light light bulbs. I couldn't get the air conditioning to work, therefore the room was overly warm during the night.

The location was great for what we needed.

Stayed in May 2024

A little noisy as it’s in centre

Great location for arena

Stayed in May 2024

The room layout was a little odd, with the toilet separate from the bathroom (I don't like having to touch lots of doors before washing my hands!) I also felt that the bathroom and the doors opening next to the bed lacked a little privacy, which for a couple is probably fine, but for a family would have been an issue if we were there longer than one night.

This hotel is in a great location and in walking distance of the arena. There were 3 of us in an executive room. The decor was nice, and the room was comfortable. There were lots of options for breakfast.

Stayed in April 2024

Modern rooms, central

Excellent value, comfortable room, friendly staff

Stayed in May 2024

It’s was small

The location was perfect

Stayed in May 2024

This was our first stay at this hotel, but it certainly won't be the last! We were met with a lovely, bright lobby and an equally lovely, bright, welcoming young man on Reception. Our room was modern, clean, and spacious with a sofabed, and the mini-fridge was very useful. We found the bed very comfortable. I suffer from lower back pain, especially upon waking, but I didn't experience any back pain at all in this bed. The hotel is perfectly situated for the Utilita Arena, which was only a short 7-8 minute walk away, and this Novotel will now always be our 'go to' hotel for any events held there. There was a lot of outdoor noise coming from weekend party revellers, but that's to be expected, given the hotel's location. However, free, disposable foam earplugs were available from Reception if needed. There was an impressive selection of food choices for breakfast, and the food quality was excellent and so delicious! The restaurant staff were attentive and friendly. The car park under the hotel is quite small, so would recommend getting there early to ensure you get a space.

Stayed in May 2024

Shower pressure was very poor

Location was perfect and facilities were clean

Stayed in May 2024

Not many sockets in the room. The toilet was in a separate room which had advantages but that meant that if someone was in the bathroom you couldn’t wash your hands. Only 2 mugs and 2 sachets of sugar provided for 3 people although we did get another 2 from reception on request.

The hotel was very modern and well presented. Staff were helpful and friendly with exceptional service in the dining room where the food was of a high standard. The room was clean and had plenty of towels and toiletries provided. There is a small car park under the hotel which was convenient.

Stayed in May 2024

There was carpets stains in our room and what looked like a cigarette burn on the side of the bath.

Location close to utilita and pubs/bars etc. Didn't use a taxi as everything was in walking distance of the hotel.

Stayed in May 2024

Perfect location for a concert at the symphony hall. Short walk along broad street

Stayed in May 2024

Unfortunately the bedside lights did not work in our room.

Great location for city centre & Utilita Arena. Lovely food, both evening meal & breakfast.

Stayed in May 2024

Location of the car park is not obvious and ended up in the Q Park.

Location, clean, breakfast was excellent

Stayed in May 2024

Room was adequate but very cramped to have 2 beds

Right on the start line for Great Birmingham Run. Reception area clean and modern, staff SO helpful and very attentive to my toddler. Breakfast in the morning was a bigger selection than I’m used to and the bed comfy

Stayed in May 2024

Could hear lots of noise from outside and also people using the lift. Not great lighting in the rooms, for getting ready etc... Could do with bright white not warm white.

Great location for a night out

Stayed in May 2024

Noise outside due to location, bedroom a little outdated and car parking.

Location and breakfast was brilliant.

Stayed in May 2024

The lack of sockets in the Bedroom and USB points not working. One was actually broken.

Very good location for Utilita Arena,where we went to see Peter Kay. Also found the car park an absolute godsend.

Stayed in May 2024