Nothing

Huge hotel but didn’t feel too busy. Excellent breakfast with plenty of choice.rooms very comfortable and quiet despite being very close to tea import.

Stayed in April 2024

The place looks very worn. The corridor carpet is becoming spectacularly worn, as shown in the photo,.

The breakfast was good and the staff efficient. The public rooms are okay.

Stayed in March 2024

Nothing

Ease of getting from and to Heathrow. Pleased with cost and value for money.

Stayed in March 2024

Dated decor

Comfortable room

Stayed in April 2024

The windows leaked...leaving the room cold...more bed covers should be provided as an option One bed sheet had a dark stain on it. Can provide photo if required?

Stayed in April 2024

You’re shuttle system to the airport

Stayed in April 2024

I stayed 4 nights due to circumstances beyond my control and although I booked a cosy room would have appreciated an upgrade.

What I liked about my stay was the amazing Indian staff. So very courteous and helpful I choose the hotel because I’m a swimmer so I loved the pool but would recommend you put a cold shower outside the sauna and put more signs up telling people to shower after sauna before pool.

Stayed in April 2024

the ground transfer felt very expensive. e-check in didn't work--couldn't read by credit card. and to be honest, the staff who dealt with me did not seem keen to check me in at the counter.

i thought the room was acceptable. i was glad to be able to use a gym. it was close to the airport and it was easy to get to my flight on the heathrow hoppa.

Stayed in March 2024

Very busy check in .

Stayed in March 2024

Always stay here when travelling from Heathrow. Good value for being so close to the airport.

Stayed in March 2024

Parking was a nightmare - no where near enough spaces

Rooms were clean and airy

Stayed in March 2024

I thought the food & drinks were over priced even considering it's location.

The room was excellent & the staff were courteous & friendly.

Stayed in March 2024

I didnt like the shower head that was fixed to the ceiling, which is a buy annoying if you're not trying to get your hair wet. Also, the portion sizes in the restaurant could be a bit more generous.

The hotel is a short bus ride away from the airport and there are several buses to chose from. It's clean and comfortable. A great choice for a layover in London. The beds are very comfortable and the room is decently sized. Despite the airport being nearby, you can't hear any noises, they have insulated the sound very well.

Stayed in March 2024

Hallways were quite old and battered. Worn down carpet. Getting in and out of the deep bathtub/shower would be quite an issue for many people

Chose it for the proximity to the airport. The included breakfast buffet was spectacular

Stayed in March 2024

Some damage to the room / TV

Breakfast and location

Stayed in March 2024

Did not have breakfast

Stayed in April 2024

In average everything was OK.

Stayed in April 2024

The white stains on the sofa bed and the lack of bedding. Our son had to end up sleeping in the bed with us. Also it was hard to talk to a staff Member as the one I tried to speak too seemed to just rush of while I was asking a few questions so had to go back and ask the same again. Other than that the other staff were great

Apart from the update of the decorating in the bedrooms. Also the sofa bed we were given had some white stains all over it one pillow with no pillow cover and a quilt with no quilt cover on.

Stayed in March 2024

The hotel was average and left me unimpressed. It appears run-down and in need of a renovation. The spa and changing area were particularly dirty, to the point where I was uncomfortable using the pool due to its unhygienic appearance. Additionally, the shower next to the pool was broken and clogged with smelly, dirty water. While slippers and a bathrobe should be standard amenities for this caliber of hotel, I was initially told they were only available in certain rooms, which made no sense to me. However, after some insistence, they agreed to provide them. The staff was reasonably kind but only up to a professional standard. Overall, my expectations were not met but it was okey for one night stay.

The location to the airport was good.

Stayed in March 2024

Poor quality double glazing - failed to stop airport noise. Drinks very expensive. Room was chilly - air conditioning was adjusted but this failed to make any difference - this was the case in both rooms we booked. Staff were helpful and offered a heater. Online checkout failed - so still awaiting refund of pre authorised monies - checkin desk was not manned as we left (we did leave at 4:15) so have to trust we will be reimbursed

Foyer and restaurant areas clean and well presented

Stayed in March 2024

The check in process. They sent us to a phonebox to check in and for some reason there is a £50 hold that I didnt know about so the bill is more expensive and then you have to wait potentially a week for the money to be released back and the normal bill paid. We had to go to reception to ask what our room number was as found the box confusing and then at check out the box didn't work, nobody was on reception and a random man said he would just take our key, so I hope we checked out alright. Also I thought we had breakfast but then we were told we didn't. They also knew it was our first night since getting married and said it would he special, but it was very basic. Thw shower head wasn't even high on the wall, it looked like there were previously holders for it but not anymore, so I had to try and wash my hair while holding the shower head. Also he prepared to pay around £25 - £30 for a couple to get from the terminal to the hotel and back. The hotel shuttle is just iver £13 for 2 singles and a taxi was just over £13 as well, but really ita pretty much a tunnel you go through, you just can't walk it.

It was fairly easy to find, we had to get a taxi from the terminals though as the hotel hopper timetable wasn't very clear at the airport and the staff didn't say how ling the wait would be. The bed was very comfortable and there was wager in the room and then a single hot chocolate sachet, which is good for me but not if my partner wanted 1 to. Plugs both sided of the end was good to.

Stayed in March 2024

Parking a nightmare. We had to park on double yellow lines, but they said that was ok. Restaurant busy. Check in should have been informed and they should have booked us in.

Large clean rooms.

Stayed in March 2024

Limited choice of room service meal. Ordered fish and chips and it was the worse i have ever had

Room and general cleanliness

Stayed in March 2024

The bar prices were surprisingly high, even by hotel standards.

Excellence location. Friendly staff. An enjoyable good-value evening meal’

Stayed in March 2024

If you self check in, computer fills room from further away from elevator- and it’s a km walk down hallways! Ask for a room near elevator.

Stayed in March 2024