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  5. Reviews of Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman

Reviews of Extended Stay America Suites - Cincinnati - Blue Ash - Reed Hartman 2 stars

4630 Creek Road, Blue Ash, OH 45242, United States

#13 of 19 hotels in Blue Ash

Guests' Choice

Review score

Based on 168 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.3

  • Location

    8.2

  • Facilities

    7.2

  • Staff

    7.9

  • Value for money

    7.3

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 27 April 2024

    7.0
    Good price to sleep overnight in nice neighborhood
    • Leisure trip
    • Couple
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Older needed spruced up but appeared that was on going

    Value. Allow pets

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Would probably stay again
    • Leisure trip
    • Family with young children
    • One Bedroom Suite - 1 King Bed Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smelled terrible in the hallway

    Loved the location!

    Stayed in April 2024

  • Reviewed: 7 October 2023

    7.0
    My room served it's purpose for the evening. I would stay again, if needed.
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was pretty dated.

    The woman working the front desk was A+. She had great customer service skills. I didn't feel nervous outside by myself at night.

    Stayed in October 2023

  • Reviewed: 22 August 2023

    7.0
    Decent price for average room.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was uncomfortable. Mirrors were cloudy. Hair in the tub.

    Great location. Decent price.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sofa mattress had blood on it and was very uncomfortable

    Staff was very helpful and polite

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Internet signal tended to go in and out. Maybe have a little more variety for grab and go breakfast.

    Close to places I wanted to be. Very quiet with very little disturbances.

    Stayed in July 2023

  • Reviewed: 5 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    Breakfast was only muffins, granola bars and coffee. Since price of room varied with # of occupants, I'm sure part of that cost was for breakfast. I would have liked some other options (fruit, yogurt, waffles, juice)

    Easy to get to with several dining options nearby -- just not within walking distance.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    7.0
    Slightly disappointed
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The woman at the desk was not as nice as others. There was something wrong with the toilet. There were people in handicap parking spaces with no handicap placard or license plate. Rates were too high.

    Rooms are always clean

    Stayed in May 2023

  • Reviewed: 21 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    Had to plunge the toilet and the bathroom door would not close because the track was broken and hanging down.

    Stayed in March 2023

  • Reviewed: 31 January 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was fine

    The nice rooms comfy bed and had great coffee

    Stayed in January 2023

  • Reviewed: 17 August 2022

    6.0
    Room size was good but smelled like cigarettes and was outdated. The first room we were put in smelled bad like paint fu
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room smelled like cigarette smoke in a nonsmoking room

    Close to everything and room size was perfect.

    Stayed in August 2022

  • Reviewed: 1 July 2022

    7.0
    Overall stay was good. I coped with the A/C system.
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 6 nights

    The A/C system was poor. Too much wind in living room on any setting and no breeze in bedroom where it was always warmer.

    I arrived very late, at 1:30 am and I called from the A/P and told Mary I was coming. When I arrived Mary checked me in and went out of her way to help me get dishes, etc and she even put breakfast in a bag with my room # so I could have eats even after 9:30 bkfst room closure. Mary is the best!

    Stayed in June 2022

  • Reviewed: 26 June 2022

    8.0
    awesome kids had fun
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the breakfast choices

    close to amusement park

    Stayed in June 2022

  • Reviewed: 10 June 2022

    6.0
    TV and internet service seems like an easy fix, and would have improved my stay greatly.
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    Some kitchen cleaning supplies would have been nice, to clean up after eating my carry-out. TV initially didn't work, then it worked but with no on screen guide. Danielle was kind enough to hand write a channel guide, which helped aslo. Next day, they did provide a fully functioning TV. Internet went out during a light rain; I'd think an extended stay place would have more funcitonal wi-fi capacity. TV also went out just prior to the conclusion of a show I was invested in. Now I'll never know the ending. Again, get a service that isn't so sensitive.

    Bed was very comfortable. Bathroom was very clean. Hallways were quiet. Service for TV issues were prompt and effective. Breakfast was only coffee/ hot chocolate, instant oatmeal, muffins and granola bars. At this point in the pandemic, a little more would be nice. (June 2022). Juice, some fruit...

    Stayed in June 2022

  • Reviewed: 4 June 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    Amenities are dated, shower low h20 pressure

    Close to my mom's AL facility, clean, safe

    Stayed in May 2022

  • Reviewed: 1 May 2022

    7.0
    Overall it was an experience, I will not be staying there anytime soon
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights

    I was expecting a full continental breakfast service but, your facility did not provide that. Muffins and coffee is not continental breakfast. My suggestion would be going forward if you cannot provide what is included in the total price, you should compensate with gift cards to the local breakfast places for a complete service. Parking is horrible, very limited. We would come in at night late and impossible to park close or even in the facility. We had to continue asking for towels and blankets that was not a daily service provided, I emptied the garbage and took down the towels myself in order to get replacements. In order to get my 50.00deposit back I was told that I will need to throw out the garbage and bring down the towels, I was in shock because this is the first time a hotel will ask the customer to do the job of someone that works there. No one at the front desk at night in case of emergencies. 1st night slept in heat because I did not know that the thermostat was connected to the ac unit this was not said to me when I checked in.

    Location was close to everything (restaurants, mall, etc.) pleasantly surprised, pictures on the website did not do the hotel justice.

    Stayed in April 2022

  • Reviewed: 24 April 2022

    8.0
    overall it was a good experience other than the bed.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the bed was terribly uncomfortable. both my husband and I woke up with back pain because there was no give to the bed at all. there were only 3 pillows and they were very small as well

    it was convenient to get to where we were going. it was nice to have a full fridge as well.

    Stayed in April 2022

  • Reviewed: 11 April 2022

    6.0
    The visit was ok.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    1. The toilet didn’t flush right. I spent more time trying to read a worn message on the toilet tank and figure out how to get the toilet to flush than necessary. 2. A neighbor fixed fish and the whole hallway was smelly all day and odor came in our room. 3. Many cosmetic issues and paint color make the rooms look dingy and unappealing in comparison to other hotels. 4. Although a non smoking place, someone was smoking in the building.

    The room was clean and the property was quiet. The laundry facility was nice to have available.

    Stayed in April 2022

  • Reviewed: 7 April 2022

    7.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel room we got the first night didn't lock at all.. I wasn't allowed to pay cash for the room.. Even though it was in my booking plus they almost didn't except our dog & they questioned us about our service dog & what kind of service dog she was.. Plus they charged an extra deposit that wasn't in the booking. The bed was hard as a rock.. The lights didn't work in the first room..

    It was spacious & clean , The staff was some what friendly..They did however change our room after we told them it didn't lock or work..

    Stayed in April 2022

  • Reviewed: 15 March 2022

    6.0
    it was an ok overnight fast stop for a hotel
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was far away from any where to go get something to eat

    it was easy to find

    Stayed in March 2022

  • Reviewed: 12 March 2022

    8.0
    Not bad for extended stay
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location near a business park.

    Price for a 1 night stay.

    Stayed in March 2022

  • Reviewed: 1 February 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needed more blankets and pillows

    Location great left too early to eat breakfast

    Stayed in January 2022

  • Reviewed: 25 October 2021

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed mattress is so hard could be a lot softer…

    Clean and nice appearance easy to locate

    Stayed in October 2021

  • Reviewed: 24 June 2021

    8.0
    Bare cupboards but otherwise nice.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    We were worried when there wasn't so much as a fork or cup or plate in the bare cupboards. They had everything we needed (except no wine bottle opener) downstairs, but I had to go down and carry it all back upstairs. Everyplace else we've ever stayed all that stuff is stocked and ready to use, so it would have been nice to have had this mentioned online someplace so we could know what we needed to bring (like dishwash soap, paper towels, ...etc.)

    Nice to have a full size fridge and kitchen. I also noticed some guests had pets, so I was worried we'd have associated barking dogs or smells but there was none of that - it was all nice and quiet for us.

    Stayed in June 2021

Showing 1 – 25

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