I wasn't made aware before arriving of a £50 deposit having to be made at check in, which I have still not had reimbursed over 2 weeks after my stay.

Stayed the night before an early morning flight from Heathrow. Great location for the airport. Used the hotel hoppa bus with ease, picked up from the entrance. Ate in the onsite restaurant for tea, food was lovely. Room was nice and clean, beds comfortable and had everything I needed, although I did have to plug the TV in as the aerials etc weren't connected. The lighting could have been better as it was pretty dark.

Stayed in March 2024

Staff were slow at the reception and very few staff actually available? Arrived snd stood at reception for at least 10 mins before any staff actually appeared and only one person at that ? Restaurant was poor choice but individual staff who looked after us were excellent and very helpful

The location and layout of the building was good. The restaurant staff were very helpful as were some individuals.

Stayed in April 2024

Close to Heathrow

Stayed in March 2024

We were disappointed that everything was card only, no cash accepted, also we were not informed that every transaction carried a service charge even when we were going to the bar ourselves and not getting table service. This should be made clear at all times.

It was ideally situated to the airport for our early morning flight next day

Stayed in March 2024

Friendly staff, clean room and convenient location for the airport.

Stayed in April 2024

Not enough front of house staff. Seemed like there was only ever 1 person working.

Nice large room. Very close to the airport. Gym was well maintained.

Stayed in April 2024

Nothing

Huge hotel but didn’t feel too busy. Excellent breakfast with plenty of choice.rooms very comfortable and quiet despite being very close to tea import.

Stayed in April 2024

The place looks very worn. The corridor carpet is becoming spectacularly worn, as shown in the photo,.

The breakfast was good and the staff efficient. The public rooms are okay.

Stayed in March 2024

Nothing

Ease of getting from and to Heathrow. Pleased with cost and value for money.

Stayed in March 2024

Dated decor

Comfortable room

Stayed in April 2024

The windows leaked...leaving the room cold...more bed covers should be provided as an option One bed sheet had a dark stain on it. Can provide photo if required?

Stayed in April 2024

You’re shuttle system to the airport

Stayed in April 2024

I stayed 4 nights due to circumstances beyond my control and although I booked a cosy room would have appreciated an upgrade.

What I liked about my stay was the amazing Indian staff. So very courteous and helpful I choose the hotel because I’m a swimmer so I loved the pool but would recommend you put a cold shower outside the sauna and put more signs up telling people to shower after sauna before pool.

Stayed in April 2024

the ground transfer felt very expensive. e-check in didn't work--couldn't read by credit card. and to be honest, the staff who dealt with me did not seem keen to check me in at the counter.

i thought the room was acceptable. i was glad to be able to use a gym. it was close to the airport and it was easy to get to my flight on the heathrow hoppa.

Stayed in March 2024

Very busy check in .

Stayed in March 2024

Always stay here when travelling from Heathrow. Good value for being so close to the airport.

Stayed in March 2024

Parking was a nightmare - no where near enough spaces

Rooms were clean and airy

Stayed in March 2024

I thought the food & drinks were over priced even considering it's location.

The room was excellent & the staff were courteous & friendly.

Stayed in March 2024

I didnt like the shower head that was fixed to the ceiling, which is a buy annoying if you're not trying to get your hair wet. Also, the portion sizes in the restaurant could be a bit more generous.

The hotel is a short bus ride away from the airport and there are several buses to chose from. It's clean and comfortable. A great choice for a layover in London. The beds are very comfortable and the room is decently sized. Despite the airport being nearby, you can't hear any noises, they have insulated the sound very well.

Stayed in March 2024

Hallways were quite old and battered. Worn down carpet. Getting in and out of the deep bathtub/shower would be quite an issue for many people

Chose it for the proximity to the airport. The included breakfast buffet was spectacular

Stayed in March 2024

Some damage to the room / TV

Breakfast and location

Stayed in March 2024

Did not have breakfast

Stayed in April 2024

In average everything was OK.

Stayed in April 2024

The white stains on the sofa bed and the lack of bedding. Our son had to end up sleeping in the bed with us. Also it was hard to talk to a staff Member as the one I tried to speak too seemed to just rush of while I was asking a few questions so had to go back and ask the same again. Other than that the other staff were great

Apart from the update of the decorating in the bedrooms. Also the sofa bed we were given had some white stains all over it one pillow with no pillow cover and a quilt with no quilt cover on.

Stayed in March 2024

The hotel was average and left me unimpressed. It appears run-down and in need of a renovation. The spa and changing area were particularly dirty, to the point where I was uncomfortable using the pool due to its unhygienic appearance. Additionally, the shower next to the pool was broken and clogged with smelly, dirty water. While slippers and a bathrobe should be standard amenities for this caliber of hotel, I was initially told they were only available in certain rooms, which made no sense to me. However, after some insistence, they agreed to provide them. The staff was reasonably kind but only up to a professional standard. Overall, my expectations were not met but it was okey for one night stay.

The location to the airport was good.

Stayed in March 2024