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  5. Reviews of Park Plaza London, Park Royal

Reviews of Park Plaza London, Park Royal 4 stars

628 Western Avenue, London, W3 0TA, United Kingdom

#239 of 1,017 hotels in London

Guests' Choice

Review score

Based on 7198 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.1

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Twin (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Shower leaked, couldn't open windows...

    Food was good Rooms nice Clean Staff friendly

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Lovely hotel, friendly staff , always helpful.
    • Leisure trip
    • Group
    • Studio Twin
    • Stayed 2 nights

    Drying your hair is a problem. The distance of where you plug the dryer in is a long stretch of the cord to get to the large mirror. I feel a mirror over the sideboard would solve this.

    The location is very good for underground links. The room very nice. Nice comfy beds. Enough storage for clothing. Bathroom excellent. Quality products for shampoo, condi etc. Breakfast a nice mixture of choice for hot or cold food

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    I would stay there again.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The digital key on the app doesn’t work.

    All high tech and everything that we needed.

    Stayed in May 2024

  • Reviewed: 25 May 2024

    8.0
    Good location.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Food was rather expensive for what it was. Odd lighting controls in the room, never really worked out how to use it and the communal areas, especially toilets were very dark.

    Good location, clean and excellent staff.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Good hotel with good amenities
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Drinks were very expensive. Breakfast at offered but also felt it was overpriced

    Very modern. Clean. Comfortable surroundings. Good size rooms with good facilities. Good location.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Staff very helpful, would stay again
    • People with friends
    • Studio Twin (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Car park is really small

    Good location, clean, modern and facilities

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows not comfortable at all.

    Friendly staff, clean rooms.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Great location
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 6 nights
    • Submitted via mobile

    Rooms are not clean

    Location is great very near to the underground station , staff are friendly , room is good but the bathroom needs maintenance and not so clean

    Stayed in April 2024

  • Reviewed: 16 May 2024

    9.0
    Really nice Hotel, good staff and service
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Parking, I thought it was private parking, it is really a parking service that is chargeable

    The room was clean, good style and decor with a good king bed, Ealing is not the best location however the Hotel looked really good

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    3 nights in London
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom door!!!! It was a glass door that moved and enclosed either the shower, either the toilet. There was a big gap between the door and the wall, it was like having the toilet in the room.

    The size of the bed, it was very comfortable also. The staff was helpful and because we didn't want our room to be cleaned every day we got a voucher, either for a bottle of wine or a 10£ discount at the restaurant. It is easily accessible with the Piccadilly line, from the London center. On the first night the hot water wasn't working and I contacted them via WhatsApp; apparently it was a problem in the entire hotel. They responded quickly and informed us when the problem was solved.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Really close to metro station- easy to travel around city.
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 2 nights

    NA

    Really close to Metro station- easy to travel around city. Welcoming staff. Modern clean hotel. Paid Parking is also available on site.

    Stayed in February 2024

  • Reviewed: 13 May 2024

    9.0
    Very nice loved the room and the funky lights in the hallway
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Car park price could be cheaper

    Bed was comfy staff friendly

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good
    • Business trip
    • People with friends
    • Studio Twin
    • Stayed 8 nights
    • Submitted via mobile

    Housekeeping is awful, they didn’t change bed sheets for 8 nights. Did not put water bottles

    Good location near to park royal station

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok not amazing Carparking was expensive £18

    Big room Spacious comfortable beds Nice location Good restaurants in the area Convenient with carpark and train station nearby

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    It was superb stay. The property and it’s location is excellent and accessible to major food joints. The staff is friend
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast menu is same for all days.

    The location

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Easy check in and check process using the app

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Good for the value
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    The room was very stuffy and dusty and limited dietary requirements

    The hotel is conveniently situated and great value for money.

    Stayed in April 2024

  • Reviewed: 10 May 2024

    8.0
    Clean, well organized and to expected standards
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Clean and at very good service level

    Very clean

    Stayed in April 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio (3 Adults)
    • Stayed 5 nights

    We were shocked when we went back from the centre of London at 8 p.m. and we were planning next day in our room when security guard came to our room and said that it was too loudly.(it was 8:10 p.m. and I was there with my husband and 16-years old daughter). Next day at 9 p.m. he came again! We were unpleasantly surprised.

    1 minute from tube, nice and quiet area.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 6 nights
    • Submitted via mobile

    Excellent staff, great customer service

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The hotel could use a nice room freshener and puffier pillows. Nevertheless, we had a good experience.

    The staff at the reception were very pleasant and helpful.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Clean

    Stayed in May 2024

  • Reviewed: 4 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    The water from the shower floods half of bathroom

    Stayed in May 2024

Showing 1 – 25

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