628 Western Avenue, London, W3 0TA, United Kingdom
#239 of 1,017 hotels in London
Guests' ChoiceBased on 7198 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.1
Facilities
8.6
Staff
8.9
Value for money
8.3
Free WiFi
8.4
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End of dialog contentReviewed: 28 May 2024
Ben
AustraliaShower leaked, couldn't open windows...
Food was good Rooms nice Clean Staff friendly
Stayed in May 2024
Reviewed: 27 May 2024
Julie
United KingdomDrying your hair is a problem. The distance of where you plug the dryer in is a long stretch of the cord to get to the large mirror. I feel a mirror over the sideboard would solve this.
The location is very good for underground links. The room very nice. Nice comfy beds. Enough storage for clothing. Bathroom excellent. Quality products for shampoo, condi etc. Breakfast a nice mixture of choice for hot or cold food
Stayed in May 2024
Reviewed: 25 May 2024
Amanda
United KingdomThe digital key on the app doesn’t work.
All high tech and everything that we needed.
Stayed in May 2024
Reviewed: 25 May 2024
Peter
United KingdomFood was rather expensive for what it was. Odd lighting controls in the room, never really worked out how to use it and the communal areas, especially toilets were very dark.
Good location, clean and excellent staff.
Stayed in May 2024
Reviewed: 23 May 2024
Menelik
United KingdomParking
Stayed in May 2024
Reviewed: 23 May 2024
Natalie
United KingdomDrinks were very expensive. Breakfast at offered but also felt it was overpriced
Very modern. Clean. Comfortable surroundings. Good size rooms with good facilities. Good location.
Stayed in May 2024
Reviewed: 19 May 2024
Lewis
United KingdomCar park is really small
Good location, clean, modern and facilities
Stayed in May 2024
Reviewed: 19 May 2024
Lindsey
United KingdomPillows not comfortable at all.
Friendly staff, clean rooms.
Stayed in May 2024
Reviewed: 18 May 2024
Haneen
JordanRooms are not clean
Location is great very near to the underground station , staff are friendly , room is good but the bathroom needs maintenance and not so clean
Stayed in April 2024
Reviewed: 16 May 2024
Chris
United KingdomParking, I thought it was private parking, it is really a parking service that is chargeable
The room was clean, good style and decor with a good king bed, Ealing is not the best location however the Hotel looked really good
Stayed in May 2024
Reviewed: 15 May 2024
Alexandra
RomaniaThe bathroom door!!!! It was a glass door that moved and enclosed either the shower, either the toilet. There was a big gap between the door and the wall, it was like having the toilet in the room.
The size of the bed, it was very comfortable also. The staff was helpful and because we didn't want our room to be cleaned every day we got a voucher, either for a bottle of wine or a 10£ discount at the restaurant. It is easily accessible with the Piccadilly line, from the London center. On the first night the hot water wasn't working and I contacted them via WhatsApp; apparently it was a problem in the entire hotel. They responded quickly and informed us when the problem was solved.
Stayed in May 2024
Reviewed: 15 May 2024
Abhishek
United KingdomNA
Really close to Metro station- easy to travel around city. Welcoming staff. Modern clean hotel. Paid Parking is also available on site.
Stayed in February 2024
Reviewed: 13 May 2024
Marica
United KingdomCar park price could be cheaper
Bed was comfy staff friendly
Stayed in May 2024
Reviewed: 12 May 2024
Usman
Saudi ArabiaHousekeeping is awful, they didn’t change bed sheets for 8 nights. Did not put water bottles
Good location near to park royal station
Stayed in May 2024
Reviewed: 11 May 2024
Shuli
United KingdomBreakfast was ok not amazing Carparking was expensive £18
Big room Spacious comfortable beds Nice location Good restaurants in the area Convenient with carpark and train station nearby
Stayed in May 2024
Reviewed: 11 May 2024
Juhi
NetherlandsThe breakfast menu is same for all days.
The location
Stayed in May 2024
Reviewed: 11 May 2024
Annie
AustraliaEasy check in and check process using the app
Stayed in May 2024
Reviewed: 11 May 2024
Tatenda
United KingdomThe room was very stuffy and dusty and limited dietary requirements
The hotel is conveniently situated and great value for money.
Stayed in April 2024
Reviewed: 10 May 2024
Nakouzi
United KingdomClean and at very good service level
Very clean
Stayed in April 2024
Reviewed: 9 May 2024
Iwona
PolandWe were shocked when we went back from the centre of London at 8 p.m. and we were planning next day in our room when security guard came to our room and said that it was too loudly.(it was 8:10 p.m. and I was there with my husband and 16-years old daughter). Next day at 9 p.m. he came again! We were unpleasantly surprised.
1 minute from tube, nice and quiet area.
Stayed in May 2024
Reviewed: 8 May 2024
Diana
RomaniaExcellent staff, great customer service
Stayed in May 2024
Reviewed: 7 May 2024
Marian
United KingdomThe hotel could use a nice room freshener and puffier pillows. Nevertheless, we had a good experience.
The staff at the reception were very pleasant and helpful.
Stayed in May 2024
Reviewed: 5 May 2024
Naser
QatarLocation
Clean
Stayed in May 2024
Reviewed: 4 May 2024
Yulia
IsraelThe water from the shower floods half of bathroom
Stayed in May 2024
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