628 Western Avenue, London, W3 0TA, United Kingdom
#238 of 1,016 hotels in London
Guests' ChoiceBased on 7176 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.1
Facilities
8.6
Staff
8.9
Value for money
8.3
Free WiFi
8.4
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End of dialog contentReviewed: 13 May 2024
Marica
United KingdomCar park price could be cheaper
Bed was comfy staff friendly
Stayed in May 2024
Reviewed: 12 May 2024
Usman
Saudi ArabiaHousekeeping is awful, they didn’t change bed sheets for 8 nights. Did not put water bottles
Good location near to park royal station
Stayed in May 2024
Reviewed: 11 May 2024
Shuli
United KingdomBreakfast was ok not amazing Carparking was expensive £18
Big room Spacious comfortable beds Nice location Good restaurants in the area Convenient with carpark and train station nearby
Stayed in May 2024
Reviewed: 11 May 2024
Juhi
NetherlandsThe breakfast menu is same for all days.
The location
Stayed in May 2024
Reviewed: 11 May 2024
Annie
AustraliaEasy check in and check process using the app
Stayed in May 2024
Reviewed: 11 May 2024
Tatenda
United KingdomThe room was very stuffy and dusty and limited dietary requirements
The hotel is conveniently situated and great value for money.
Stayed in April 2024
Reviewed: 10 May 2024
Nakouzi
United KingdomClean and at very good service level
Very clean
Stayed in April 2024
Reviewed: 9 May 2024
Iwona
PolandWe were shocked when we went back from the centre of London at 8 p.m. and we were planning next day in our room when security guard came to our room and said that it was too loudly.(it was 8:10 p.m. and I was there with my husband and 16-years old daughter). Next day at 9 p.m. he came again! We were unpleasantly surprised.
1 minute from tube, nice and quiet area.
Stayed in May 2024
Reviewed: 8 May 2024
Diana
RomaniaExcellent staff, great customer service
Stayed in May 2024
Reviewed: 7 May 2024
Marian
United KingdomThe hotel could use a nice room freshener and puffier pillows. Nevertheless, we had a good experience.
The staff at the reception were very pleasant and helpful.
Stayed in May 2024
Reviewed: 5 May 2024
Naser
QatarLocation
Clean
Stayed in May 2024
Reviewed: 4 May 2024
Yulia
IsraelThe water from the shower floods half of bathroom
Stayed in May 2024
Reviewed: 4 May 2024
Siamak
United KingdomToilet door is only a glass door and doesn't give much privacy.
Moden sophisticated design for both bedrooms and shared facilities
Stayed in May 2024
Reviewed: 29 April 2024
Bage
NigeriaThere was a very rude ñ annoying man among the staff in d reception, his abit smallish ñ indian.
The rooms are comfortable, the bathroom very nice & the fried sweet potatoes 4rm room service very crunchy & delicious.
Stayed in April 2024
Reviewed: 28 April 2024
Elvis
United KingdomNo things
Every things
Stayed in March 2024
Reviewed: 24 April 2024
Fong
MalaysiaCharging me a higher rate for breakfast when I decided to add on for breakfast. Same product but being charged higher, felt discriminated, paying more for the same breakfast.
Clean and very friendly staff at the breakfast hall
Stayed in April 2024
Reviewed: 23 April 2024
Jakub
Czech RepublicBathroom/WC is open too much. Not able to open a window
Comfy bed, clean room, good breakfast
Stayed in April 2024
Reviewed: 22 April 2024
Eileen
United KingdomNothing
Relaxing and comfortable
Stayed in April 2024
Reviewed: 20 April 2024
Bennett
United KingdomRoom could have been cleaner especially as I'm a cleaner myself noticed alot of things that could have been given that extra special touch! But comfy bed and pillows myself and kids slept very well. I was missing the coffee and tea maker in my room that was listed on booking information but all in all we had a pleasant stay 😊
Friendly staff at front desk, lovely lobby area and relaxed atmosphere 😀
Stayed in April 2024
Reviewed: 20 April 2024
Simone
NetherlandsEvery day problems with the tv connection.
Very spacious room, excellent bed. Metro stations closeby.
Stayed in March 2024
Reviewed: 18 April 2024
Elyas
United KingdomVentilation in room and bathroom inadequate. Water in bathroom flimsyish! Car park small and always full.
I liked the breakfast, the free EV charging facilities, the price is somewhat reasonable.
Stayed in April 2024
Reviewed: 16 April 2024
Andrew
United KingdomEvening Meal was quite Expensive for the amount of food. The Food was very nice. A Basic Spaghetti Bolognese ,was £14.95 + JD & Coke £6.90 + 12.5% Service Charge ... o came to about £24 ! If there i a net time I'll be going to McDonalds Tv Kept Blanking Out. Maintenance Reset it but Problem persisted, said would make a call & would return ... He didn't. I called Reception again 3 Hours later and moved me to an adjoining room. I had to get the Key Card and move myself
Good selection for Breakfast
Stayed in April 2024
Reviewed: 16 April 2024
Jodie
United KingdomBathroom water went everywhere and you could still hear people in the bathroom. My head board was peeling and ended up with bits all over me int he middle of the night
Great room size, loved the lighting of the hotel, and the smell when you arrived.
Stayed in April 2024
Reviewed: 15 April 2024
Adrian
United KingdomParking - although Ii got a space it was a concern for me as it is limited.
Location wS exactly what I required
Stayed in April 2024
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