117-129 Cromwell Road, Kensington and Chelsea, London, SW7 4DS, United Kingdom
#611 of 1,009 hotels in London
Guests' ChoiceBased on 3273 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
9.0
Facilities
7.5
Staff
8.4
Value for money
7.4
Free WiFi
8.4
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End of dialog contentReviewed: 1 May 2024
Anne-marie
AustraliaLocation for airport and getting to city very good. Reasonable price for three nights.
Stayed in April 2024
Reviewed: 30 April 2024
Frank
United StatesLocation
Stayed in April 2024
Reviewed: 30 April 2024
Tracey
AustraliaThe room is very compact - no real space for two suitcases.
Great location - nice and close to the Underground and in a lovely area near museums and Kensington Gardens. Clean and quiet.
Stayed in April 2024
Reviewed: 30 April 2024
Judith
United StatesRoom was smallish.
Breakfast was delicious and well-stocked with a good variety.
Stayed in April 2024
Reviewed: 28 April 2024
Bernard
United KingdomCold plates for a hot breakfast.
Location ideal for us. Food was of a high standard.
Stayed in April 2024
Reviewed: 28 April 2024
Carmel
IrelandVery little privacy, curtains didn't even cover the entire window ! Couldn't block out the light. Lots of traffic noise. Breakfast food quality v. poor + overcooked. V. little breakfast options + way overpriced. No bat- mat in the bath 4 showering, v slippy in bath. Restaurant + Bar was not even open + no notice of closures. We had to go to a nearby hotel. Staining on the room furniture , awful looking. The room needs a makeover. Couldn't turn off lights over the bed without turning off all the lights.
Nice looking hotel with excellent location beside Gloucester underground station , 2 minutes walk. Near to bus stop, pubs, shops etc. Fridge + a safe in the room. Very clean room But basic.
Stayed in April 2024
Reviewed: 25 April 2024
Annetta
SwitzerlandIt was a little noisy as it is on a main road, but the double glazing blocked out most of the noise so it was not a big problem.
Location is great, very close to the Gloucester Road tube station, there are many shops and restaurants in the area, the area was clean and I felt safe (as a woman) to walk around at night.
Stayed in April 2024
Reviewed: 24 April 2024
Bradley
United KingdomThe room was slightly dated.
Location was good and the room was spacious. Breakfast was lovely.
Stayed in March 2024
Reviewed: 22 April 2024
Jl
United KingdomThe rooms were pokey, the windows and curtains were flithy. The bathroom door was awful, needs to be repaired.
The hotel is on a very busy main road which is co start 24 hours a day. The rooms are very dated. They don’t match the decor of the reception. The staff were lovely and friendly.
Stayed in April 2024
Reviewed: 21 April 2024
Raes
United StatesSome scuffs and wear and tear in the building but would definitely stay again for the value.
Location was ideal for getting around London
Stayed in April 2024
Reviewed: 21 April 2024
Julia
United KingdomOur room, despite the facilities was a little tired. It didn’t bother us too much but I think some people would find the stains on the carpet unacceptable
Despite booking a standard double some months away we found ourselves allocated a suite, with large 4 poster, sofa and chairs. It was a super surprise. Staff all round were happy to help and friendly.
Stayed in April 2024
Reviewed: 21 April 2024
Michael
SpainThe restaurant being available.
We were disappointed that the Restaurant was not available for evening meals.
Stayed in March 2024
Reviewed: 17 April 2024
Christopher
United KingdomThe Checkmate bar was a little underwhelming with no atmosphere.
Very comfortable light and airy room which was spotless. Good breakfast, good location close to underground. Very convenient for visits to all the sites in London. Staff were excellent.
Stayed in April 2024
Reviewed: 16 April 2024
Sharlie
IrelandWe got a room on the 5th floor. It was small and could hear traffic outside. My friend got an upgrade and got a lovely big room with a bath. The bar/restaurant wasn’t open.
It’s a great location near Gloucester station. Easy to get into Knightsbridge. Rooms are clean and it’s a quiet hotel. Gym has enough in it for a workout, plenty of weights. The staff were great.
Stayed in April 2024
Reviewed: 16 April 2024
Karl
Maltabedsheets could be a bit too thick which makes you feel hot
perfect location, friendly staff and good breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Lee
United KingdomN/A
Good room with a decent shower.
Stayed in March 2024
Reviewed: 14 April 2024
Lois
United StatesDisappointed that no restaurant. My suite was exactly what I wanted but it was in need of a total refurbishment.
Location good. Building nice. Breakfast room nice. Front desk staff nice.
Stayed in April 2024
Reviewed: 12 April 2024
Ian
United KingdomThere was a damp smell in the corridor between reception and the lifts
The location was so close to a tube station
Stayed in April 2024
Reviewed: 10 April 2024
Mark
United KingdomComfortable room good breakfast. No disturbance
Stayed in April 2024
Reviewed: 10 April 2024
Georgios
GreeceWe were given a choice between a small room on a higher floor or a larger room in the basement. We took the first option and the room wasn't bad overall but the width was too small for the twin bed and we could barely walk around it while dodging the overhead TV set. The bathroom had a urine smell when we got there without an obvious reason. The bathroom sink needed unclogging. No slippers available. There are no European sockets available and no USB charging stations. The drapes had a couple of nasty blood smudges on them, as if someone had killed bugs on them.
Location is great, right next to a metro station and close to some attractions (museums, Harrods, posh shopping streets) The hotel felt very secure both for the location and the security arrangements with the door, there is also a typical deposit box free of charge. It was well maintained, heating was adequate, the bathroom was big enough, the shower worked well. The fridge worked really silently. An ironing set was provided. The breakfast was good in the savory choices. Wifi was stable and fast. The staff was friendly and helpful.
Stayed in April 2024
Reviewed: 10 April 2024
Lauren
South AfricaWe felt that the servicing of the rooms took place to late in the day. Even after leaving the tag on the door asking for it to be serviced they only arrived at 15:45 once we had returned from a full day of activities.
The property was perfect for what we needed. It is in a great location and is easily accessible. Being around the corner from the train station also made it easy to get to all the tourist attractions.
Stayed in April 2024
Reviewed: 8 April 2024
June
ItalyFantastic breakfast
Stayed in April 2024
Reviewed: 8 April 2024
Christine
IrelandBar closed early and couldn’t open the window in room
Very friendly staff and great location
Stayed in April 2024
Reviewed: 7 April 2024
Lily
United KingdomThe carpet in the room was not vacuumed properly and we got housekeeping knock on our door early in the morning to clean the room. Check out was 3 hours away from this door knock.
Close to the royal Albert hall and a stroll to some good eateries. Good breakfast.
Stayed in April 2024
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