Cwmbran Drive, Newport, NP44 3UW, United Kingdom
#5 of 14 hotels in Newport
Guests' ChoiceBased on 1241 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.7
Staff
9.1
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 27 April 2024
Rachel
United KingdomAll staff were extremely friendly and helpful
Stayed in April 2024
Reviewed: 23 April 2024
Cliff
United KingdomDinner, bar, pool
Stayed in April 2024
Reviewed: 21 April 2024
Stevens
United KingdomCarvery
Very welcoming staff.helpful.
Stayed in April 2024
Reviewed: 15 April 2024
Corey
United KingdomBit expensive on the food
Staff amazing Facilities first class Venue was superb Room was brilliant
Stayed in April 2024
Reviewed: 14 April 2024
Christopher
AustraliaSpa facilities extremely busy. Restaurant menu was lacking more popular options like a steak, chicken and vegetables. We were offered a £20 breakfast, but £30 was on our checkout bill, so make sure you check all charges.
Beautiful , cosy, comfortable room. Great bathroom. Large, stylish restaurant/bar area. Ample free parking. Friendly helpful staff.
Stayed in April 2024
Reviewed: 26 March 2024
Michael
United Kingdomprobably in need of a refresh as a little tired in places but did what we needed
Good hotel , friendly and helpful staff , bar food was good ( restaurant closed the day we were there) good breakfast , the pool and spa were good ,
Stayed in March 2024
Reviewed: 25 March 2024
Rehaz
United KingdomRoom a little smaller than expected
Lovely Open Spaces and restaurant
Stayed in February 2024
Reviewed: 24 March 2024
Ed
United KingdomRoom too hot, window would not open enough to cool room down....did turn down thermostat but did-nee make any difference.
Staff were great, friendly, professional....give them all a pay rise or additional bonus :-)
Stayed in March 2024
Reviewed: 18 March 2024
Alun
United KingdomOk
Ok
Stayed in March 2024
Reviewed: 18 March 2024
Julie
United KingdomSpa facilities & friendly staff
Stayed in March 2024
Reviewed: 17 March 2024
Judith
United KingdomProvide 2 keys per room and have an option to allow the room key to access the leisure facilities. It was awkward having to hand in the key for a leisure fob if only one person using the leisure facilities
Loved the rooms and facilities, great short stay
Stayed in March 2024
Reviewed: 17 March 2024
Stephen
United KingdomNothing
Excellent breakfast bed was comfortable room very quiet
Stayed in March 2024
Reviewed: 14 March 2024
Ruth
United KingdomNothing
Really comfortable hotel with everything you need. Breakfast was lovely. Spa was really relaxing.
Stayed in March 2024
Reviewed: 11 March 2024
Nicola
United KingdomA little tired in some areas and the shower was a bit dated. Some areas of the spa need updating.
Relaxed atmosphere and accommodating and very pleasant staff. Lovely pool and jacuzzi.
Stayed in March 2024
Reviewed: 11 March 2024
Slee
United KingdomNothing.
The hotel and spa were amazing, very comfortable and clean.
Stayed in March 2024
Reviewed: 10 March 2024
Brian
United KingdomCouldn't turn off the main light from the bed - had to put on the side light, get out of bed to turn off the main light, and then get back into bed to turn off the side light. This was a bit of a pain!
Very friendly and helpful staff. Very good breakfast. Evening meal also good, and fair value for money.
Stayed in March 2024
Reviewed: 7 March 2024
Roderick
United KingdomNothing.
Very good breakfast, and super-lovely staff. A really super place which is a good hotel, a good bar and a good restaurant.
Stayed in March 2024
Reviewed: 1 March 2024
Graham
United KingdomNothing
Stayed in February 2024
Reviewed: 20 February 2024
Gary
United KingdomAs a family run hotel offering a 4 star and spa you really didn't deliver 4 star quality but charged 4 star prices Restaurant was closed for evening meal during my stay (except 14th Feb) so my only choice was bar and even then I was given the wrong one so my choice wasn't available. No bath sheet only towels which could have been bigger. TV could be better placed in the room and bigger. I doubt very much if this will be read or I'll see any reply/receive compensation as its all negative and people don't like that You have however asked for honesty so I gave it , please learn from it
Staff and real ale selection. Breakfast was amazing ,
Stayed in February 2024
Reviewed: 18 February 2024
Simone
United KingdomA little dated decor wise and too hot in the bedrooms overnight.
Nice rooms
Stayed in January 2024
Reviewed: 5 February 2024
Gavin
United KingdomNothing
The staff were really good
Stayed in February 2024
Reviewed: 4 February 2024
Angela
United KingdomThere is no lift for disabled guests,no help to carry luggage.The lounge was not clean during the afternoon not enough staff .waited too long at the bar for drinks had to que .waiting 20 minutes for two teas .air conditioning units need a clean and wall and radiator in restaurant black needs cleaning and painting.Heating too hot
The receptionist were lovely, very helpful.The pool and spa was lovely and the therapist was excellent.Food was excellent and breakfast
Stayed in February 2024
Reviewed: 16 January 2024
Michael
United KingdomThe bathroom towel rail was cold all the time but I should have contacted the desk to see if they could have got it going Breakfast there was a lot of choice but my partner ordered off the menu smoked salmon and scrambled eggs which was Luke warm
The room was excellent comfortable bed bathroom was top notch great shower plenty of tea and coffee and the staff were all very friendly and we also enjoyed the spa . We would definitely go back again
Stayed in January 2024
Reviewed: 11 January 2024
Michelle
United KingdomDidn’t have breakfast
Stayed in January 2024
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