Cross Deep, Twickenham, TW1 4RB, United Kingdom
#15 of 15 hotels in Twickenham
Guests' ChoiceBased on 1124 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.1
Facilities
8.4
Staff
8.8
Value for money
7.9
Free WiFi
7.8
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End of dialog contentReviewed: 16 June 2023
Bruce
SpainVery nice hotel with a lovely restaurant and bar area, looking over the river thames. Conveniently located for Strawberry Hill station and only a short walk into Twickenham for the shops and restaurants.
Stayed in June 2023
Reviewed: 15 June 2023
Janice
United KingdomService slow in restaurant and food took long time to be served.
Nice restaurant and outside area. Staff very helpful
Stayed in June 2023
Reviewed: 12 June 2023
Martin
United KingdomBreakfast service in the conservatory non existent
Stayed in June 2023
Reviewed: 11 June 2023
Silvie
Germanynoisy
nice rooms and bathrooms toiletries
Stayed in May 2023
Reviewed: 10 June 2023
Nathan
United Kingdomthe shower was over the bath so a bit tricky getting in/out. could hear the upstairs people moving about.
great location, good decor, lovely restaurant
Stayed in June 2023
Reviewed: 8 June 2023
Shaun
Irelandall
Stayed in June 2023
Reviewed: 6 June 2023
Catherine
United KingdomThe bathroom sink taps were rubbish, press on and off, no control over temperature so you couldn't drink the water, literally this would stop us staying at the hotel again, especially in the warmer weather.
Stayed in June 2023
Reviewed: 5 June 2023
Marie
United KingdomLoved the restaurant although service very slow and we had young children with us, so they became quite impatient. Ordered a drink but it didn't arrive to us. I think they were training.
Stayed in June 2023
Reviewed: 5 June 2023
Isabel
SwitzerlandSuper friendly and helpful staff!
Stayed in May 2023
Reviewed: 3 June 2023
Andrew
United KingdomWe couldn't get the TV to work, but we weren't that worried so didn't ask anyone to fix it.
Loved the location. It's a large pub with rooms so getting food and drink anytime is not a problem. Great glass frontage overlooking the street and Thames.
Stayed in April 2023
Reviewed: 30 May 2023
Emily
United KingdomCant think of anything
- Room was modern, spacious and comfortable - Lovely large shower with waterfall shower - Comfy bed and furniture - Good air con - Lots of complimentary and pay- for drinks and snack options - Really helpful staff - Tasty lunch - I was worried being above a pub would cause noise issues but was nice and quiet with windows closed
Stayed in May 2023
Reviewed: 30 May 2023
Guy
United Kingdomlovely hotel with good rooms and restaurant
Stayed in May 2023
Reviewed: 23 May 2023
Ian
United KingdomOur room had an adjoining door to the room next door, sound proofing was not good so we had some disturbed sleep from noisy neighbours.
Friendly, helpful staff, spotless room, good dinner and breakfast, good value for location.
Stayed in May 2023
Reviewed: 22 May 2023
Karen
United KingdomStaff were slow and lacking in numbers. Had to wait half hour to put our order in for breakfast, the place wasn't busy just not enough staff. The kitchen were ringing and ringing for it to be collected but by the time it arrived at our table it was cold. For what you pay this isn't acceptable
Cleanliness was spot on and rooms were nice. Breakfast was nice quality ingredients
Stayed in May 2023
Reviewed: 22 May 2023
Natalie
New ZealandThe bathroom floor was very slippery - maybe from polish /cleaning products - mentioned to reception on check out so hope they rectified it.
lovely big room with comfortable beds
Stayed in April 2023
Reviewed: 21 May 2023
Gary
South AfricaRestaurant way overpriced
Clean and comfortable
Stayed in May 2023
Reviewed: 16 May 2023
Janie
United KingdomLiked the staff who went over and above what I expected of them.
Stayed in May 2023
Reviewed: 15 May 2023
Gary
South AfricaTV in room not working properly.Room is very dark even with lights on.Its an easy fix-install 3 or 4 downlights.Room 10.
Clean and comfortable in a great location.
Stayed in May 2023
Reviewed: 15 May 2023
Jacqueline
United Kingdomthe rooms above can be very noisy. also the bar on Saturday evening can be quite loud that the music could be heard in our bedroom. the breakfast was a fail toast was cold and hard. bacon and egg were both burnt nicest part of the breakfast was the orange juice.
the property is lovely,clean great location staff very friendly
Stayed in May 2023
Reviewed: 9 May 2023
Bish
United KingdomThe poor lighting in the room, the standard lamp had no switch and had to be unplugged. The mirror in the room was too far away from the socket for the hair dryer, very inconvenient. Only one ceiling light and the bedside lamps were not sufficient to supply enough light. Being 78 I found access to the bath/ shower awkward and dangerous one had to climb into the bath where there was no hand rails to access the shower.
Location was good
Stayed in May 2023
Reviewed: 3 May 2023
Angela
United KingdomThis is the 2nd time I’ve stayed and been unable to get the television to work!
Location great
Stayed in May 2023
Reviewed: 2 May 2023
Peter
United Statesrooms were looking in need of refurbishment
location and parking
Stayed in March 2023
Reviewed: 2 May 2023
Adam
United Kingdomthe food wasn’t very good; very bland pasta evening meal and it seemed as if staff were lacking for breakfast, very few customers but long wait for mediocre food. very limited selection for breakfast. hence the low value for money rating. felt sorry for the staff
beautiful location, really comfy and quiet room, lovely staff
Stayed in May 2023
Reviewed: 30 April 2023
Cynthia
United KingdomNothing.
Great location.
Stayed in April 2023
Reviewed: 30 April 2023
Dawn
United Kingdomshower not the best water pressure not brilliant more of a dribble than a shower. hotel under staffed at breakfast time only 1 chief resulting in lengthy delays and lots of complaints.
pleasant staff, good atmosphere within the hotel, easy access to good parking facilities. Rooms nicely decorated, very comfortable.
Stayed in April 2023
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