Room was to hot

Really nice place to stay would recommend.

Stayed in April 2024

First class staff first class food

Stayed in April 2024

The cost, very expensive.

Very good breakfast, beautifully cooked and presented.

Stayed in March 2024

The cost of food.

The mansion is beautiful and staff were really helpful and friendly. The checking in process was slow but feel this was due to buggy instructions.

Stayed in April 2024

Nothing

The food at pizza place and the garden room was amazing, room was very comfortable and spoilt with quality toiletries. Staff incredibly friendly and very helpful

Stayed in February 2024

The bathroom could have a make over.,

Stayed in February 2024

Beautiful

Stayed in February 2024

As expected

Really good

Stayed in February 2024

N/A

Absolutely beautiful

Stayed in January 2024

The check in person did not explain anything to us besides making us watch a golf car safety video so we ended up trying to figure out everything ourself wasting time we were planning to enjoy. It was not very clear what is included/not included with breakfast. We were never offered juice or any coffee/tea refills, neither the toast which was included.

All the staff was very nice and helpful except for the check in lady who didn't seem to be bothered welcoming us or explaining anything to us.

Stayed in January 2024

the price of wine expensive

the style and comfort and decoration off the hotel5 star the staff very polite room had lots extras dressing gown slippers ,and the stay included our own private buggy to drive around the park and the room nice and warm in a frosty Jan

Stayed in January 2024

Really loved our stay in such a beautiful hotel surrounded by so many amazing animals.

Stayed in January 2024

The green light in the ceiling of all rooms in the Charlie Chaplin suite - not helpful for sleeping. If we could have had the golf buggy for longer on the day of checkout that would have been really helpful - they weren't super busy.

We booked a treat as have two birthdays in December. My husband, me and my son stayed at the hotel and enjoyed the reserve. Customer service was really good and the room we had was just lovely, very clean and the most amazing bath that you could lie down in - a bonus for tall people! We had breakfast included as part of our package and it was delicious. As part of the stay, we had entry to the reserve on the day of check in and also on the day of check out - you could choose Howlett's if you wanted instead - the use of a golf buggy during our stay and an included safari ride. We took advantage of the black Friday deal and got up close and personal to a rather gorgeous rhino - the keeper was so knowledgeable and friendly and clearly enjoyed his interaction with the animals. All in all an amazing experience and we would love to go back. Thank you also to the hotel for recognising our two birthdays and putting birthday cards in our room - a very nice touch!

Stayed in December 2023

Very pretty building.

Stayed in September 2023

hard to find the entrance . the wheather circumstances were not good and the gps didn't trace the adress

nice restaurant / room prepared for the arrival

Stayed in December 2023

a little green light in the ceiling of the mansion room.

The accommodation was superb. every item was of good quality. we had both hotel and tree house, both were excellent.

Stayed in December 2023

There was nothing that we didn’t like.

We liked everything, we had a wonderful time. Our suite was spotless and the bed was so comfortable.

Stayed in November 2023

Nothing

Beautiful on every way

Stayed in November 2023

Nothing

Stunning historic property

Stayed in October 2023

Nothing

Absolutely stunning hotel. Beautiful grounds and great view from the veranda. Great rooms, beautifully decorated and maintained over the years. We gad a beautiful room and very much inkeeping with the age of the house. Delicious food in the garden restaurant, friendly staff and spotlessly clean.

Stayed in October 2023

I cannot add anything to this section as we couldn't find anything over the 2 days we spent there. A truly amazing experience.

When we arrived to the gated entrance we were met by a gentleman who asked our name and immediately followed on with "You are in for a treat". And was he right. We were guided to the dedicated car park for the mansion and from that point, we were guided by all members of staff who were informative, willing to help, happy in their role and nothing was too much. We ate at the BabyDolls restaurant that was Italian themed. We ate Pizza's that were one of the best we ever had. Again the service was exceptional. We stayed in the Philip Sassoon suite with a 4 poster bed, a room for changing that my wife now wants and a very ornate bathroom. The bed was very comfortable and the room was very peaceful. Highly recommended. We ate breakfast in the Garden room that set us up for the whole day. Also included in the room price was Howletts Wild Animal park that was about 12 hour drive away. Again an exceptional place and the staff were happy to help where needed. Honestly I would highly recommend and will be visiting again. So many options for overnight stays.

Stayed in October 2023

Nothing at all

Simply Stunning!!! Accommodation excellent!!! We booked a short stay and had a wonderful time. Everything is so well organized, the work Port Lympne do for all the animals is fantastic, there is so much to do and see - staff are so friendly and cannot do enough for you. Food is amazing too!! We will definitely be visiting again. Highly recommended!!

Stayed in September 2023

Breakfast was tasty, lovely surroundings, great staff, stayed here for the start of our honeymoon!

Stayed in September 2023

Leaving

The helpfulness of all the staff

Stayed in September 2023