Frankland Lane, Durham, DH1 5TA, United Kingdom
#6 of 17 hotels in Durham
Guests' ChoiceBased on 5940 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.5
Staff
8.9
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 15 January 2024
Sarah
United KingdomThe price for the room was expensive, if the breakfast was included (£175) then that would be a fair price .. also parking should be free for customers or a reduced rate , £14 a night is outrageous
Its location and the smell in the lobby was lovely
Stayed in January 2024
Reviewed: 15 January 2024
Ann
United KingdomStains on carpet, and lack of tea, coffee facilities, not much, and even less sugar, and even an open sachet
Location very good. Leisure facilities great. Room, nice river view, but stains on room carpet and quite dusty on some surfaces, picture frames, lack of tea, coffee and milk, one of the sugars was an empty packet, so had to ask for more, but nice stay, would still go again
Stayed in January 2024
Reviewed: 14 January 2024
Richard
United KingdomSlight improvements would be a shower to be a bit more powerful. Biscuits would be add bonus with the tea
Lovely clean room. Comfy bed.
Stayed in January 2024
Reviewed: 14 January 2024
Daniel
United KingdomPrice of breakfast
Nice, clean modern hotel
Stayed in January 2024
Reviewed: 14 January 2024
Peter
United KingdomBreakfast not so good.
Good beds
Stayed in January 2024
Reviewed: 13 January 2024
Sarah
United KingdomParking was a nightmare.. had to triple park and leave a note on people's car where I was.
Reception very friendly . Good location.
Stayed in December 2023
Reviewed: 13 January 2024
David
United KingdomLovely comfortable room. Plenty of space and very clean.
Stayed in December 2023
Reviewed: 13 January 2024
Andrea
United KingdomVery clean room.
Stayed in January 2024
Reviewed: 12 January 2024
Julie
United KingdomThere were not any towels in the spa at all! We had to ask at reception for extra towels
Friendly staff at breakfast p
Stayed in January 2024
Reviewed: 12 January 2024
Paul
United KingdomGot charged for parking by parking eye, even though we paid for parking at the reception
Very helpful staff
Stayed in December 2023
Reviewed: 11 January 2024
Jonathan
United KingdomThe staff at the hotel were incredible. I had a serious accident while out running and returned to the hotel covered in blood and needing medical attention. A super team of staff led by Kloe on reception, Luke the first-aider, and Dan who made sure I had what I needed to go to hospital, looked after me until the ambulance arrived with care, professionalism and skill. Thank you!
Stayed in January 2024
Reviewed: 10 January 2024
Rosalind
United KingdomThe parking charges for my car as the person I was travelling with was disabled and there was no concession for this
Breakfast was had a good choice of food. Our room was large and bright.
Stayed in December 2023
Reviewed: 9 January 2024
Louise
United KingdomLocation and beds very comfortable. It was also good value for money
Stayed in January 2024
Reviewed: 9 January 2024
David
United KingdomCorridor had a lot of left bottles and left-over room service meals on Sunday afternoon for a few hours. Smelly! New kettles would be an improvement.
Cheap (Sunday night) Restaurant in evening excellent meal. Front desk helpful.
Stayed in January 2024
Reviewed: 9 January 2024
Sophia
United KingdomWe found the property to be cold in the dining room and our bedroom . Breakfast was expensive.
Location was good, Room was nice and clean .
Stayed in January 2024
Reviewed: 8 January 2024
Gary
United KingdomNothing.
The location is perfect, in the centre but set back and by the river. Every member of staff I dealt with was polite and helpful. My room was a decent size and the bed was ultra comfortable. The TV was also a good size as well.
Stayed in January 2024
Reviewed: 8 January 2024
Julie
United KingdomRoom was a little worn in places (Premier room with river view) headboard was torn, carpets were stained in places
Room was spacious and comfortable
Stayed in December 2023
Reviewed: 7 January 2024
Paul
United Kingdombreakfast was average and bar area really needs modernising
Great location, pool area good (changing rooms need some attention). Hotel and room clean.
Stayed in December 2023
Reviewed: 7 January 2024
Dorothy
United KingdomStains on carpet headboard on bed split not enough pillows
The location was excellent and room veiw was beautiful
Stayed in January 2024
Reviewed: 3 January 2024
Marion
United Kingdomnothing
Location was perfect - right by the river - parking on site at a fee
Stayed in October 2023
Reviewed: 3 January 2024
Stuart
United KingdomLittle bit maintance needed Loose door handles
Location was great
Stayed in December 2023
Reviewed: 2 January 2024
Kerry
United KingdomBreakfast could be better
Good location, rooms clean
Stayed in January 2024
Reviewed: 2 January 2024
Cathryn
United KingdomOur double bed was actually two singles pushed together which unfortunately meant one of us kept falling into the gap during the night as the beds moved apart! Please can a double bed be a true double when advertised as one!
Fab location, lovely breakfast, clean and tidy, friendly staff
Stayed in December 2023
Reviewed: 2 January 2024
Widdrington
United KingdomRiver view
Stayed in December 2023
Reviewed: 2 January 2024
Karen
United KingdomExcellent location, goo
Stayed in December 2023
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