Frankland Lane, Durham, DH1 5TA, United Kingdom
#6 of 16 hotels in Durham
Guests' ChoiceBased on 5920 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.5
Staff
8.9
Value for money
7.7
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Roland
SwitzerlandThe hotel is tired
Stayed in May 2024
Reviewed: 10 May 2024
Cheryl
United KingdomThere wasn't a fridge in the room even though the cupboard under the kettle etc had a plug socket inside to accomodate a fridge.
Room was a good size for two people. Room was clean and floor was quiet. Breakfast was good, with good selection. Oat milk and real tea leaves and teapots available. A proper home from home breakfast!!
Stayed in March 2024
Reviewed: 9 May 2024
Laura
United KingdomBeautiful hotel and close to everything, staff very friendly and beds comfortable.
Stayed in May 2024
Reviewed: 8 May 2024
Ralf
United KingdomAs an EV driver I would have liked an easy to see and pay charging station.
Nice location near the city and the pool was warm and clean. So location good, cleanliness good, breakfast we haven’t taken and service like towels for swimming pool and tokens was good.
Stayed in May 2024
Reviewed: 8 May 2024
Mark
United KingdomSoft close doors on the rooms would have made for a better sleep. The single beds are tiny.
Nice room, good location, nice staff. Good breakfast.
Stayed in May 2024
Reviewed: 7 May 2024
Christine
United KingdomThe television kept pixelating which was annoying. We reported it, but it was unable to be fixed during our stay.
Great facilities and very nice room with a great river view.
Stayed in May 2024
Reviewed: 6 May 2024
Lee
United KingdomPoor breakfast Bacon overdone Rubbery eggs Cold toast
Location, bar and spa
Stayed in May 2024
Reviewed: 6 May 2024
William
United KingdomOne of the receptionists was a bit grumpy about letting us have a few extra tea bags.
Room was spacious, clean, fully functional and comfortable. I was also not expecting a river view and we were given one, which was a pleasant surprise.
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomNothing
Location
Stayed in May 2024
Reviewed: 6 May 2024
Brian
United KingdomNothing not to like about the property apart from the bed was uncomfortable this time.
Good location and the staff are very friendly. Rooms are good and the Spa is good
Stayed in May 2024
Reviewed: 5 May 2024
Rachel
United KingdomRoom was too hot and the bed was uncomfortable. The air con didn’t work as it just blew out hot air.
The location of the property was perfect. The room was lovely, but the cleaners need to be a bit more thorough. We found a malteaser on the floor by one of the chairs which wasn’t ours, few bits of dust elsewhere but everything else was great. Fab modern hotel.
Stayed in May 2024
Reviewed: 5 May 2024
Liam
United KingdomNo fridge
Was given a free room upgrade upon check in Location brilliant Everything you need
Stayed in May 2024
Reviewed: 4 May 2024
Coby
NetherlandsThe breakfast room had no atmosphere at all. It was a conference room used as breakfast room.
The breakfast buffet was very good with traditional items but also cheeses and coldcuts. In addition you could order from the menu. The leisure centre featured a decent size swimmingpool and a gym and offered several treatments.
Stayed in May 2024
Reviewed: 4 May 2024
Angel
United KingdomNothing
Beautiful
Stayed in May 2024
Reviewed: 4 May 2024
Miller
United KingdomShower a little bit dated
Stayed in April 2024
Reviewed: 1 May 2024
Julie
United KingdomBreakfast seemed rather inefficient and slow to seat people. The tea/coffee machines need to be situated away from the food because the queues for food and hot drinks, tend to clash. The carpet in our room also had stains.
The room was comfortable and, in general, very clean. The staff were friendly and helpful. Slept well. Great location to walk into the city.
Stayed in April 2024
Reviewed: 1 May 2024
Alan
United KingdomHad to wait for breakfasts ordered off the menu.
Spacious room. Massive bed. Great location. Nice bar.
Stayed in April 2024
Reviewed: 28 April 2024
John
United StatesStaff were very helpful and friendly .
Stayed in April 2024
Reviewed: 28 April 2024
Carrie
United KingdomVery clean friendly staff Great choice at breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Lucia
United KingdomThe pillows were terrible for my neck and unfortunately the thermostat in our room appeared to be broken so it was very hot and the windows were fixed so couldn’t open one for fresh air.
We only stayed one night but staff were great, was able to park for 24 hrs and the hotel was nicely located.
Stayed in April 2024
Reviewed: 28 April 2024
Denise
United KingdomNot much I didn’t like. Perhaps would’ve liked complimentary biscuits on tea tray. After a long journey and for this standard of hotel I sort of expected them.
Perfect location for a university open day. Great breakfast. Comfy beds.
Stayed in April 2024
Reviewed: 27 April 2024
Maxi
United KingdomBar is soulless.
Great comfortable bed. Clean bathroom. All functional.
Stayed in April 2024
Reviewed: 27 April 2024
Clare
United KingdomYour electric (lights) only stays on when room card is in the electric slot. So when one person leaves the room, you have to choose if to take the key and leave the other person with no light. Two cards should be offered in the instance
Lovely, comfy, heating just right. Beautiful rooms and view.
Stayed in April 2024
Reviewed: 25 April 2024
Maxine
United KingdomThe pillows were rather thin.
The hotel was modern and well-presented. We received a warm welcome at reception and the receptionist was able to provide lots of useful information and assistance. Dinner at the Collage restaurant was very good and there were additional cooked-to-order options at breakfast. River views from our room were superb.
Stayed in April 2024
Casablanca, Morocco
Ankara, Turkey
Poreč, Croatia
Rapid City, USA
Łeba, Poland
Angra do Heroísmo, Portugal
Hvammstangi, Iceland
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content