Bar area quite dull and uninviting

Location was fantastic

Stayed in May 2024

Nothing.

Location is Great. Several minutes walk from famous tourist attractions and is also close to theatres! The breakfast is lovely, lots of choices. Staff at the reception and in the restaurant are welcoming and helpful.

Stayed in May 2024

The kitchen doesn’t seem to do dietary requirements. Their idea of a vegetarian breakfast is a breakfast with all meat removed. And then for a vegan breakfast all dairy products were removed. No altenatives were offered which isn’t great when you’re paying £30 a person for breakfast. This was after we requested vegan and vegetarian options and were told we’d be catered for.

Great location. Very quiet for a hotel in the middle of the West End, and perfect for a night at the theatre! Staff were very polite.

Stayed in May 2024

The location is perfect for shopping and theatre trips. The room was stylish and clean. Best bit is the staff though. Without exception so helpful and friendly.

Stayed in April 2024

Don't get the room at the end of the corridor with the steps, very awkward

Lovely hotel and restaurant with very helpful staff

Stayed in May 2024

Best location, great staff!!

Stayed in April 2024

Everything was great! Warm staff, very good location, clean and comfortable, perfect choice!

Stayed in April 2024

We had some issues with the same overnight reception on two separate occasions. We asked to confirm if we had paid for our stay (which she confirmed we had but was incorrect). The way she responded left us feeling confused and uncertain, so we had to confirm with another person. On the second occasion, we wanted to settle our bill first and check out at a later time. It seems like it was coming to the end of her shift and she just left us in the middle of our conversation with the new receptionist without transition or explanation to us or the new staff. So we had to explain our situation all over again. Both times, she seemed quite lost and uncertain. We were expecting a direct answer to those simple questions from an establishment like this. Those 2 experience with the same staff really affected the otherwise wonderful stay we had there at the Radisson Blu.

The location was very convenient, the rooms were always clean and the staff were wonderful. I had packages delivered to the hotel before my arrival with no issues, we also arrived earlier then check in and they were very kind to have our rooms ready. They even had treats left for us, which was very appreciated and unexpected!! The staff were quite lovely and welcoming, and we felt the service at the hotel was excellent (except for one staff).

Stayed in May 2024

Nothing

Honestly the staff is so kind and nice that itself for me its a 5 star! After checkout i left my baggages with them and i had to open them lik 5 times every single time they were so kind with me. The location is great, the breakfest is AMAZING so many varieties, i loved the avocado mash, the almond croissand and the pear brioche, DELICIOUS! Overall i loved it Thank you so much.

Stayed in April 2024

Nothing

Exceptional standard of cleanliness, comfy beds, breakfast great choice of continental and traditional, the staff were also exceptional, friendly and attentive nothing was to much trouble. Location fantastic around main theatre district easy walking distance to Oxford street, Trafalgar square where you can pick up a bus tour, or shop in Carnaby Street!

Stayed in April 2024

Nothing

Everything was superb

Stayed in April 2024

Restaurant choice for evening meals.

Location was excellent for our needs.

Stayed in April 2024

It is a bit expensive , and perhaps upgrade for returning guests would be in order .

Stayed quite a few times at this hotel Like it very much as the area is perfect for theatres good shops and cafes .The staff are really good, and the rooms clean and nice bathroom facilities. This time we ate in the Monmouth Kitchen the restaurant in the hotel. So good we cancelled our planned reservation in another restaurant and ate in for a second night Food delicious and great atmosphere in the restaurant. Well done Radisson Blue

Stayed in April 2024

Nothing.

Amazing central location and the most obliging staff. So helpful from the moment we arrived. Arranged access to a room early so we could change and start our weekend without having to come back to hotel. Excellent place.

Stayed in April 2024

Honestly, I can't think of a negative.

The food at this Radisson was outstanding. The breakfast, shouldn't be missed. One of the best I have experienced and a bargain. Not only a fantastic buffet, but the freshly cooked menu items were exceptional. The location is one of the best in London...(I'm a Londoner, no longer residing in the UK) 7 dials and Convent Garden, the Radisson location, is perfectly located for the Theatre district, and other important locations and close to the underground (Tube). The front desk deserves a special mention. One of the most helpful and good-natured, head Concierges, you could wish for. Edward, was my go to for everything I needed, including guiding out-of-town friends to the hotel when they were lost. Great job, Edward, they made it on time to see MJ.

Stayed in April 2024

Nothing to not like

Great location, room & bed v comfortable, lovely bar, fabulous breakfast with great range & lovely healthy options. Staff very friendly & professional and the bar staff make excellent cocktails.

Stayed in February 2024

room was a little tight for two people with fuller figures.

The staff and breakfast was exceptional. Staff went out of their way to be accommodating. The concierge went over and above to meet our needs, taking messages and making sure they were delivered.

Stayed in March 2024

Shower in bath was very difficult for us. We much prefer walk in showers. Also bed was very close to a beam upright by side if bed so difficult to get by it.

Stayed in April 2024

Name of hotel is not Mercer Street! Why was Radisson Blu nowhere in sight from street?

Location is excellent—close to theater and museums.

Stayed in April 2024

Really loved it

Location is awesome. And hotel personel the best.

Stayed in March 2024

Hotel is clean & modern.

Stayed in April 2024

Fantastic location, very clean and tidy and a wonderful breakfast. Very friendly and helpful staff too, will definitely be returning!

Stayed in April 2024

Don't particularly like the nespresso machines in the room, but that's a small detail.

Location was perfect, as expected, for the theatre, sight seeing and getting around. Breakfast & all food served was excellent. All the staff were helpful, courteous and smartly attired.

Stayed in April 2024

Our room was a little small.

Location, bathroom

Stayed in April 2024