30 Rathbone Street, West End, Westminster Borough, London, W1T 1LB, United Kingdom
#215 of 1,010 hotels in London
Guests' ChoiceBased on 1038 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.5
Facilities
8.2
Staff
9.5
Value for money
7.9
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Filip
North MacedoniaLocation is excellent, good stuff and very clean room.
Stayed in May 2024
Reviewed: 8 May 2024
Ymcq
JerseyThe hotel was lovely and the staff were very accommodating. The location was brilliant for walking into central London.
Stayed in April 2024
Reviewed: 7 May 2024
Jay
United KingdomLovely cosy hotel room, celebrating my fiancés birthday and they accommodated with a big balloon and champagne as a gift. Lovely touch
Stayed in May 2024
Reviewed: 7 May 2024
Adja
FranceThe hotel atmosphere, the staff kindness and super welcoming. Location, very central Thank you
Stayed in April 2024
Reviewed: 7 May 2024
Anna
SwedenThe staff were so kind and helpful. You felt ”at home”😊
Stayed in May 2024
Reviewed: 6 May 2024
Linda
United KingdomFantastically central…. Have always one back time after time as they are always superb 👍
Stayed in April 2024
Reviewed: 6 May 2024
Roger
BarbadosLocation and staff is great.
Stayed in May 2024
Reviewed: 6 May 2024
Shishir
United KingdomWindow in room but could not open Limited toiletries provided Could be more generous with tea/coffee facility in room, rather than having to ask
Excellent location - lots of fab cafes/breakfast choices in vicinity Umesh was fabulous very helpful
Stayed in May 2024
Reviewed: 5 May 2024
Douglas
United StatesOutdated room, terrible shower.
Room was very old and stuffy and shower was awful (did not get hot water and almost no water pressure) . Lots of carpet and fabric, but the hotel is an a great area. Staff was super friendly and helpful!
Stayed in April 2024
Reviewed: 28 April 2024
Brooke
CanadaBreakfast option was pricey and extra cost
Location was great! Staff was great!
Stayed in April 2024
Reviewed: 28 April 2024
Dave
CanadaThe pub next door was noisy throwing out their bottles through the night
Fabulous central location, within walking distance of everything we wanted to see.
Stayed in April 2024
Reviewed: 27 April 2024
Meelis
EstoniaBreakfast choices a little limited
Room was large enough
Stayed in April 2024
Reviewed: 25 April 2024
Alina
RomaniaEverything was good, and the staff was overall very nice. The only thing I didn't like was one of the colleagues' impatience in rushing me out while/before I was about to check out. As a short note, I had asked for and obtained a later check-out while checking in.
Simple, but good breakfast.
Stayed in April 2024
Reviewed: 24 April 2024
Chloe
United KingdomNothing
The staff were brilliant
Stayed in April 2024
Reviewed: 24 April 2024
Ekaterina
FranceVery small room for this money. As always no way to charge your devise if you forgot the adapter. Otherwise all ok. The personal is friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Beata
PolandThe duvet cover was inside out :p
The staff was beyond amazing and made my little one really feel special
Stayed in April 2024
Reviewed: 21 April 2024
Marwan
OmanNothing
The most perfect thing in this hotel is there stuff are so friendly and helpful and they even show me the rooms before decide to upgrade , Second thing they also help me to keep my luggage with them till my flight time come. The hotel look classical
Stayed in April 2024
Reviewed: 16 April 2024
John
United KingdomThe staff were very friendly and helpful. The customer service was very good and the location of the hotel was ideal for a west end show weekend break
Stayed in April 2024
Reviewed: 15 April 2024
Jiri
Czech RepublicOnly the wifi could be a bit faster, however I am just nitpicking. It was good enough. We had small room so there was no minibar and the room was obviously small - smaller bathroom. For bigger travelers it might be good to pick bigger room.
Great location near multiple subway lines, bus stops and great restaurants nearby. However the hotel itself is on quite place, so best of both - quiet sleep & great location. Also I was impressed by water pressure, bed was comfortable and everything went as smooth as possible. Loved it! We will be back for sure.
Stayed in April 2024
Reviewed: 14 April 2024
Marta
United KingdomThe location was superb and all staff members were very helpful and professional. I liked the fact that my room had some character to it and I appreciated the little, personalised touches. The price was extremely reasonable for central London.
Stayed in April 2024
Reviewed: 12 April 2024
Robert
United KingdomNo negatives
Good central location and a few minutes walk to Goodge Street underground station
Stayed in April 2024
Reviewed: 9 April 2024
Gayle
United KingdomNothing, it was a lovely stay
The staff were amazing from the start, attentive, cheerful and helpful
Stayed in April 2024
Reviewed: 9 April 2024
Kevin
United Kingdomonly had continental breakfast
location
Stayed in April 2024
Reviewed: 8 April 2024
Efaredmond
IrelandNothing to fault
Very friendly staff that made our stay even better. Very welcoming and the location was wonderful!
Stayed in April 2024
České Budějovice, Czech Republic
Bridgwater, UK
Rovinj, Croatia
Negombo, Sri Lanka
Luang Prabang, Laos
Cesiomaggiore, Italy
Gatlinburg, USA
Stateline, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content