Spa and massage amazing. Food in the restaurant first class. Staff were more than helpful

Stayed in December 2023

range of drinks in the bars is aimed more at young people eg no hand pulled bitters and only 1 lower grade brandy -Martel

quality of decor, furnishings, comfort. friendly,efficient and welcoming staff.

Stayed in December 2023

Upgraded Deluxe Spa room, promised upgraded toiletries along with the multi-jet shower and spa bath. We simply had shampoo and a liquid soap. I hate to criticise a perfect stay otherwise, but we would expect ay least a hair conditioner in return for the extra £30 for each night. Cath (above) did instantly bring us some old bottled supplies of conditioner upon request, so again huge credit to her personally.

The Staff. Reception, bar staff, private wedding function staff, health club staff. All absolutely first rate. Friendly, welcoming, efficient, and with a well-judged sense of humour. Cath (reception), Amy, (bar), and all the others we couldn't remember the names of, were perfect. I have to mention a lovely lady who had her son working in the function room bar, and also his girlfiend, all exceptionally friendly throughout our 2 night stay.

Stayed in December 2023

N/A

Staff were friendly, helpful and efficient. We were in room 403 our house keeper was Betty who did a brilliant job in our room which was spotless. She was so cheerful when we saw her in the corridor, lovely lady

Stayed in December 2023

The building was beautiful. Like something out of Harry Potter.

Stayed in November 2023

If it was well worth the money for what you got just it would be better if you could check in earlier

Stayed in November 2023

It was cold in the building and pool area

The Espa facial, quiet room and black out curtains helped for a good nights sleep

Stayed in November 2023

Too hot.....radiators on full blast throughout the hotel Shower in room not very good

Beautiful building Room very big and clean Staff very friendly Lovely breakfast

Stayed in November 2023

Lounge for food tables did not match chairs for eating food

Facilities great

Stayed in November 2023

The only things I would suggest is the steam room was poor to the point I had to double check with staff that it was on, the showers in the room and gym were weak and the hotel room was way to hot and I couldn't open the window more than 1 inch

The staff were absolutely brilliant, unfortunately it was raining so we didn't get the chance to explore the grounds but the hotel was fantastic nice food and a good selection of drinks. The family room was absolutely fantastic and the main reason we will be using this hotel again along with the swimming pool

Stayed in October 2023

All went perfect, lovely stay and staff were really nice.

Stayed in October 2023

Bedside lights didn't work Shower was just a dribble

Food was nice Spa was lovely Staff were lovley

Stayed in October 2023

Nothing.

Good selection, well prepared, well cooked and presented.

Stayed in October 2023

Unfortunately, I am celiac and while you advertise gluten free cereal, there was none. That is my preferred breakfast. It is not difficult to stock. There was however gluten free bread. Reception staff on the day was not the most enthusiastic or welcoming ( I had to start the conversation) and looked a little untidy. Whilst the grounds are pleasant, the 'crazy golf' is a bit of an eyesaw and in need of refurbishment. It is not usuable. The car park is a little inconvenient

Room was fresh, clean and appeared recently refurbished. Cooked breakfast was good and had plenty of choice. It wad good value for a one night stay.

Stayed in October 2023

Room in Bar.

Convenient location.

Stayed in September 2023

I should of contacted the hotel first it eould of been cheaper.

The room,the sauna and the pool

Stayed in September 2023

There was a boiler situated in/next to our room 512 and was noisy all night, the lady coming in to clean said that many people have complained about the noise.When leaving we told reception about our lack of sleep but to be fair it was just a "sorry to hear that"remark !!!!

Dinner and Breakfast lovely as were the staff.

Stayed in September 2023

Shower Rooms a little dated but adequate.

Lovely setting, beautiful building and grounds

Stayed in September 2023

Storage draws for clothes and more hangers for trousers required. Fire alarm went off at 3.10am was a false alarm, but no check on who evacuated and some of the fire doors had not closed when we re-entered hotel. We had been booked into the furthest room so had long walks for everything.

Comfortable bed, food fine but need to book in advance.

Stayed in September 2023

breakfast was substandard for a hotel of this size people want a little more than what was on offer

spa was nice and room was amazing but lack of ice machine close by was sad

Stayed in September 2023

Didn't like fire Alarm going off at 11.30pm apparently happened a couple of nights earlier at 3.30am

Lovely hotel and loved the Spa facilities and Gym. Rest areas all lovely and relaxing and staff very friendly.

Stayed in September 2023

A bit tired inside in parts, sticky handrails and dirt detaching from the swimming pool tiles

Lovely location with nice outdoor space. Very quick service for food

Stayed in September 2023

Poor selection of gluten free options at dinner. This despite mentioning as a special dietary requirement when booking.

Room. Breakfast. Staff attention. Service. Professionalism during the nocturnal fire alarm evacuation of the building on 11th September.

Stayed in September 2023

The bar area was quite small and dimly lit. We chose to eat our evening meal in the bar but it was difficult to eat at the table. I’m sure the dining room would have been much better if the lovely breakfast was anything to go by. And our bathroom was a bit outdated with a toilet that was very difficult to flush!

The location was stunning, set in huge grounds that even had its own crazy golf and an outside bar. Great indoor pool area. Found out too late that it is dog friendly. And the food was delicious.

Stayed in September 2023

Issue with air con.. rang reception as I was 28 degrees and very hot. Manager came to roo..straight away to sort it.. however room was too hot as aircon was on but not blowing.. because of this we had a poor sleep. As states before it was a deluxe spa room so paid for up grade however I was shocked there wasn't a fridge in room also being a spa hotel I'd have thought nice toiletries woukd have been a must .. single use ones but there was only shampoo and body wash in a multi use dispenser.. could have done with body lotion tbh after pool sauna etc. I could have taken my kwn but being a spa hotel I assumed it wod be provided especially being a 4 star? Room was nice and modern spa bath and shower but on the small.side

Beautiful grounds. Very relaxed atmosphere. Loved the spa eatery and bar. So relaxing. Staff pleasant. Had a massage in spa was fab. Modern rooms. I booked deluxe double spa room so gown and slippers were provided . Pool sauna etc were great

Stayed in September 2023