Regency Hotel? More like Hovel.

Friendly staff, Good location. Hotel has so much potential to be class. Shame its dated,rundown and in need of a competition refurbishment.

Stayed in June 2021

Everything. It was dirty, it smelt, there was stains on the bedsheets, there was a tv, but it was not a large flat screen one

Leaving

Stayed in June 2024

This property was extremely dirty. The lampshade only had one out of the four lights working. There was crumbs and dirt on the floor bed was uncomfortable. The electrical sockets were damaged an unsafe the bathroom is extremely dirty and all in all this is the worst hotel I’ve ever been in. I spent 10 years in the military and I’ve stayed in better accommodation overseas in trenches than this hotel. I walked out of the hotel due to being so disgusted how much promise by Booking.com a full refund. However, the hotel have yet to give me anything has been at least two months now very disappointed and extremely unhappy.

I can’t say I liked anything about this property. The photos in it were very dated and probably around 20 years old. When I walked into the property it was absolutely awful to the point where I went to my room around booking.com and Walkabout immediately please stay away. This is an awful awful establishment

Stayed in May 2024

Everything....shower no hot water..water coming out very slowly...the room it's to hot..bed not comfortable at all..it's soo sad the place need knocking down and rebuild a new one

Nothing at all...soo disappointed 😞, very old and poor place..I never recommend to anybody..it's not worth it for £89

Stayed in May 2024

We weren't directed to our room just given the key and made to feel like we were an inconvenience, stairs and landing were filthy, room smelt of cigarettes, bath was filthy, chair was covered in hairs. There was only one cup and glass so we had to share.

This was a last minute booking. So we were grateful to have found something at such short notice but I will never be booking again. Take some pride in your business. It shows.

Stayed in May 2024

I chose this hotel because of its excellent location and the convenience of the nearby train station. Thank you for your understanding.

There was noise coming from the water all night, specifically from the bathroom in room 23. I have been booking this hotel for the past five years and believe I deserve a discount and an upgrade to a better room every one or two bookings.

Stayed in May 2024

Clearly no meals available but once they finish renovation it has potential.

Although the hotel is clearly under renovation my room was very comfortable, clean, well appointed. The bed was very comfortable. The bathroom had a lovely big bath as well as a shower although the water pressure was not great so took a long time to fill a bath.

Stayed in May 2024

everything

nothing

Stayed in May 2024

Almost every thing

No thing

Stayed in May 2024

Disgusting

I left the property and moved to a new hotel

Stayed in May 2024

There's nothing I didn't like.

Last minute booking due to being in the area for work, the hotel staff were great and very helpful. The hotel has a lot of character, the room was clean, bedding was exceptional and bathroom too. It has everything you need.

Stayed in April 2024

The none existent customer service. The cleanliness - from the overflowing bins in the car park to the the cement/tools in what appeared to be the dining room.

Nothing

Stayed in April 2024

Cleanliness

Quietness

Stayed in March 2024

Perhaps some TLC needed to enhance a beautiful building

The building and original fixtures and fittings are beautiful In need of a lick of paint Bed was comfortable, clean with crisp white sheets and lovely quiet room I phoned the hotel ahead to request a quiet room, my wishes were supported, I slept so well Located in a beautiful area

Stayed in February 2024

Every thing

Nothing

Stayed in January 2024

Dirty no restaurant, no bar was told they were closed down room was filthy no plug for the sink carpet was filthy and the noise of the wind blowing through the gaps in the window was horrendous

Nice building from the outside

Stayed in January 2024

Excellent location . Comfortable bed. Bedroom and bathroom clean. Hot water. All the lamps worked. Plenty of toilet paper, tea, coffee.

Stayed in January 2024

The hotel was filthy. Smelt of cigarettes. The hotel didn't have a spare key. Ridiculous. Weird men loitering in the lobby. Night staff couldn't speak English. Don't book you will regret it. No refund given after complaining. Worst hotel ever

Stayed in October 2023

Hotel is in a poor state compared to how it used to be. No one at reception when I arrived (4.30 pm), no lights on. No food of any sort, no bar. The whole place is in a poor state. I refused to stay and had to find another hotel. It should not be recommended at all. At least I should get a refund and in future would be very wary of a booking.com recommendation.

Stayed in December 2023

Elegance

Stayed in November 2023

Unfortunately, for this hotel a modest price equals run-down: terrible matras; poor lightning in room, blind that do not block the outside light, dripping wc, mediocre shower and even the kettle was not working. Avoid, unless nowhere else to go.

Nothing

Stayed in November 2023

The hotel was very run down and not clean

Stayed in October 2023

room was stinking, as soon as you open door....Mattress was spring mattress which made noises all night. Pillows were very small and soft.

Nothing

Stayed in October 2023

The shower was not really good the room was tiny I went to close the curtains the railing fell off

Can't really say

Stayed in October 2023

The price was greatly inflated due to the big local event. Although it looked fairly new, the quality of the painting redecoration in the room was very poor. Many fittings were broken - the bathroom hooks, shower screen, toilet seat and wardrobe rails etc. There was no option for breakfast (soo bought a selection at Coop a 2min mix away. Wouldn’t take much investment to really smarten the hotel up that has lots of architectural features and character.

The location was near the venue of the event I was attending and on a good bus route. There was ample parking and the staff were super friendly reacting quickly to every single request and making is feel welcome.

Stayed in September 2023