Check In was too lengthy, room not ready, asked to return in 30 minutes which we did. Room still not ready. Asked to take a seat and the member of staff who was serving us walked away and we never saw him again! After returning to the desk once more, we finally were booked in at 4:15 p.m. whole proceeds took 45 minutes!

Location for Eurostar was excellent

Stayed in May 2024

I informed the hotel that our arrival time would be 1500. Upon arrival at 1520, we were initially told they could not find our reservation, and then when they did find our reservation, we were told the room wouldn't be ready until 1630. When paying £365 for a room, I would expect better.

The location and decor

Stayed in May 2024

The wifi didn’t work in the beginning.

Stayed in April 2024

The building is a bit of a maze with the main ground floor passage to the rooms apparently in need of refurbishment and improvement. The promised Roof Terrace was quite a disappointment as it turned out to be on the ground floor sandwiched between buildings at the back of the hotel and completely lacking in any kind of view.

Fabulous Gothic style building with excellent sympathetic refurbishment of the room we were assigned. Plenty of friendly helpful staff. Very good meal in the converted Booking Hall.

Stayed in May 2024

The tea served at breakfast was not great due to being served in a glass jug and not a traditional teapot. Apart from that breakfast was very good. The windows in the bedroom were in need of a clean and it wasn’t possible to open them for ventilation. We needed more teabags in our room - only three were provided for 2 for a 24 hour stay.

The staff were all excellent and extremely helpful The best part for us was the history tour on Saturday morning which was so interesting and informative. The guide was absolutely outstanding and he is an asset to the hotel.

Stayed in May 2024

The socket or charging spot should include type-C

Beautiful premises. Excellent location, covered access to underground and railway station. Feel safe walking around even in the late evening. Room is spacious.

Stayed in April 2024

Reception area very cramped

Location

Stayed in April 2024

Fantastic location for the Eurostar and beautiful bar area

A bit dated and not really 5 star .

Stayed in April 2024

Service in this hotel is sonewhat tired 🤣. Not for 5 stars, for sure

Great building and great location! Fantastic beds

Stayed in April 2024

The music in the restaurant while eating

The convenience of hotel for meeting friends from Scotland

Stayed in April 2024

Our room was very warm and we couldn’t alter the temperature setting. Breakfast was rather disappointing. Eggs on my cooked breakfast were undercooked and inedible as was the bacon.

We liked the location and the architecture of the building . Staff were very helpful and polite. Lovely coffee on arrival.

Stayed in April 2024

Couldn’t get a steak at 4pm had to wait until 5pm!!

Stayed in April 2024

Room. Bedding. Shower. Staff at check in. Staffs willingness to be helpful.

Stayed in March 2024

Although I got upgrade room was noisy and had poor sleep

Great location, very helpful staff

Stayed in March 2024

We used Booking.com and the price indicated breakfast included but after arrived and asked at the desk they told me it was not so something went wrong..

Everything was good but we had thought Breakfast was included.

Stayed in March 2024

I wish I had more time there. It was a very short visit. I found it VERY expensive - but then I'm from Somerset and not used to London prices.

Lovely large room for central London and very comfortable. Breakfast lots of choice and excellent quality of food available. Delicious. Location was perfect for where I needed to go.

Stayed in March 2024

For us everything was good

Location excellent , hotel was warm and comfortable.Friendly staff

Stayed in March 2024

Have to walk through the dining area to get to the spa in dressing gown

Close to Eurostar

Stayed in February 2024

see above

The ambience of the public rooms is first class. The position near to Eurostar is excellent. I stayed two nights, one before my journey to Paris and one on my return. I thought it was very impersonal and I was not impressed by the breakfast staff on the Sunday morning. This does not mean I wont stay again - the position is terrific and in general it is an excellent place to stay.

Stayed in February 2024

Bathroom was tired - damp peeling sections on bottom of door. Room was very hot

Lovely comfortable bed. Friendly helpful staff.

Stayed in February 2024

Only one chair.

Friendly, helpful staff.

Stayed in February 2024

service in bar shockingly bad. staff just not up to serving the capacity of guests

location. stunning building

Stayed in February 2024

Location

Stayed in February 2024

Nothing

The public areas were extraordinary. The deluxe twin room was reasonable in size by London standards, very clean and nothing special. What made the stay special was the dining room, bar area and the staff. The restoration of St Pancras is sublime and a feast on the eyes. The staff were unpretentious, charming and professional. I’d go back in a flash.

Stayed in February 2024