Main Road, Isle of Whight, Rookley, PO38 3LU, United Kingdom
#1 of 3 hotels in Rookley
Guests' ChoiceBased on 1365 hotel reviews
8.1Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
8.7
Value for money
8.4
Free WiFi
4.5
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End of dialog contentReviewed: 12 May 2024
Anderson
United KingdomUnstable network and TV with no Internet connectivity. We wish there were more places and activities within walking distance.
We went with very low expectations due to some bad reviews on trustpilot, TripAdvisor. A night before travelling, we decided to cancel to go somewhere else at the last minute, even though the fee was non-refundable. We decided to check anything related to the Lake Rookley on YouTube. The Vlogs were reassuring. We loved our family time together . The rooms were sizeable for the price. The kitchenette was well furnished. We enjoyed dinner and lunch on seperate days @ the restaurant. We did not need any assistance from staff to settle into our Caravan. It was a good experience
Stayed in May 2024
Reviewed: 11 May 2024
Amy
United KingdomBar area could have been open a bit later, and could have been some entertainment on, however do understand that it is out of peak times.
The location, very pretty scenery, and lovely caravan!
Stayed in May 2024
Reviewed: 10 May 2024
Nathalie
United KingdomSofa isn’t very wide or comfortable, and I’m not sure how you’d comfortably fit 4 people on it unless all sitting bolt upright. The phone signal is 1 bar only (if you’re lucky) so not ideal and there’s no wifi in the chalet - not great if trying work and 4/5G signal is also unavailable- but the main building did have wifi so we managed.
Superb location, well appointed chalet, clean, comfy.
Stayed in May 2024
Reviewed: 3 May 2024
Neil
United KingdomChanging 'facilities' at the pool are dire
Location was great to get around the island
Stayed in April 2024
Reviewed: 2 May 2024
Claire
United KingdomIt was time wasting trying to find the price/cost of the washing machine and driers. We went to and from reception as they said it was on the machine but it was only tiny numbers in amongst a lot of info on the machine and the £ sign had been rubbed off over time. We said that a a simple poster on the wall would save people hunting to find out what the cost was. We think that any new visitor would be frustrated, looking around the laundry room to see where the cost for the washing machine/dryer was advertised. Easily rectifiable though :)
Children enjoyed the pool and the pool tables!
Stayed in April 2024
Reviewed: 24 April 2024
Jennifer
United KingdomThere was a thick rim of what appears to be black mould around the top of the toilet bowl, suggesting the toilets haven't been cleaned thoroughly for some time. Lack of coat hooks and not enough (non-heated) towel rails.
Great location, lovely lodge, nice resort cafe/bar.
Stayed in April 2024
Reviewed: 20 April 2024
Michelle
United KingdomWould have liked a van lower so we didn't have the steps to deal with
Layout of accomadation was great 👍
Stayed in April 2024
Reviewed: 20 April 2024
Helen
United KingdomThe fire in our caravan didn't work and was needed on the cold evenings. The toilet was leaking. Free Wifi was not available in our accommodation and I didn't realise that we have to provide all the towels etc - this should be made clear.
The space available in the caravan was good. Gift box for dogs was a nice touch. Food was expensive.
Stayed in April 2024
Reviewed: 18 April 2024
Subanky
United KingdomBed and sofa were not very comfortable.
The location it was in, the activity facilities available with indoor swimming pool and very clean.
Stayed in April 2024
Reviewed: 14 April 2024
Wing
United KingdomA bit noisy, couldn’t believe that we could hear the sounds from the neighbours clearly. No towel provided, and no instruction about where to put the rubbish. We put it outside the door but in the next morning found there were big rats running across and pulled out all the rubbish from the bag and massed the balcony.
Neat, the bed is comfortable. Location is good. Lake activities are good. And we like playing the table pool in the lounge.
Stayed in April 2024
Reviewed: 12 April 2024
Orchard
United KingdomLovely comfortable and spacious park home with everything we needed
Stayed in March 2024
Reviewed: 9 April 2024
Dayananda
United KingdomCarpet in caravan had lots of pet hair which did not go off even after hoover, so it was bit disappointing as it was mentioned pet free while booking. We had toddler who mostly spend time on floor and pick all the things and play. It was scary and frustrating all the time to look after the lil one not to put in mouth as pet hair may go inside mouth.
Right in the middle of Isle of wight, easy to commute around to all attraction and beaches. Had good time spending time in Pool with family.
Stayed in March 2024
Reviewed: 6 April 2024
Kerry
United Arab EmiratesNo wifi in the caravan
Location
Stayed in April 2024
Reviewed: 1 April 2024
Sarah
United KingdomOnly a couple of things that could have made our stay a lot better. The cottage was missing a lot of consumables. Only 2 dishwasher tablets, tea towel and some bin bags. We needed to go out and buy tissues, toilet paper, more washing up liquid, cleaning spray, shower gel etc. Also really needed a mop as it was really wet outside. If we were there for the week, I wouldn't have an issue with it, but you basically had to bring your whole house to feel at home. The pub was also not open on Sunday and no Easter Activities for the kids were left by Sunday PM. Thankfully we bought enough food to cook at the cottage. Wifi was also only at the reception area and the 4G reception in the cottage itself was very sketchy / very difficult. For that reason I probably pick another place which had wifi in the accommodation itself. It's 2024.
Overall a great resort. Kids loved the playground, dog loved the outdoor spaces, husband loved the bar and we loved the private hot tub in the garden. We were able to cook in the kitchen comfortably and our cottage was very well located within the resort itself. It's a really good amount of space to live away from home and the hot tub made it really relaxing end to a short family trip. The resort is also dog friendly and very safe for kids.
Stayed in April 2024
Reviewed: 31 March 2024
Sophie
United KingdomNo towels and I forgot to bring any!
Immaculately clean and in a great location
Stayed in March 2024
Reviewed: 30 March 2024
Sarah
United KingdomSofas had stains, floors were making my socks dirty, no wifi or signal, kick board falling off in kitchen, wrong toilet seat fitted (different shape)
Had everything you need, location was perfect, lovely view, spacious, 2 bathrooms, big bed!
Stayed in March 2024
Reviewed: 27 March 2024
Wendy
United KingdomToo far away from car and too many steps
Clean and comfy
Stayed in March 2024
Reviewed: 24 March 2024
Kate
United KingdomDidn’t realise the check in time was an exact time, thought like most it was “not before” whereas we got a call asking where we were. But keys were left for us so it wasn’t a problem
Lovely spacious static caravan with plenty of space for us and enclosed area for the dogs
Stayed in March 2024
Reviewed: 18 March 2024
Fariba
United KingdomWonderful staff, I had a dramatic day while I was staying there, Beth and Loren did all they can to comfort me, can not appreciate it more
Stayed in March 2024
Reviewed: 13 March 2024
Mike
United KingdomNo Wifi
Very comfy bungalow with plenty of accomodation and space
Stayed in March 2024
Reviewed: 12 March 2024
Elishia
United KingdomNo towels and the outside could be a bit cleaner windows dirty and needs a power wash. Drinks very expensive in bar for the island but Overall a good stay.
Location good for godshill and Newport, appliances and utensils really good.
Stayed in March 2024
Reviewed: 12 March 2024
Gillian
United KingdomParking no bay by the caravan Toilet door kept opening Microwave to high
Clean shower worked lovely and very comfortable
Stayed in March 2024
Reviewed: 11 March 2024
Chloe
United KingdomAlthough its self catering I though a few basics such as tea, sugar, soap in the bathroom might be provided.
Clean, comfortable and staff were very helpful.
Stayed in March 2024
Reviewed: 7 March 2024
Patricia
United KingdomA little more friendliness would have been appreciated.
Warm and comfortable in a cold, very wet period.
Stayed in March 2024
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